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Fresh install 2.3 problem - by chrystalltips

This topic has 8 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

chrystalltips

Participant

November 13, 2015 at 14:38

Hello,

i have just installed 2.3 and i am getting the problem below.

fatal error on public_html/wp-content/themes/royal/framework/shortcodes.php on line 556

Please advise

#99295 Copied

7 Answers

Jack Richardson

Support staff

November 13, 2015 at 14:48

Hello,

Please show a page where error is shown and provide us with FTP/WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

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chrystalltips

Participant

November 13, 2015 at 15:01

Access provided below.

As it is ‘usually’ a live site, a maintenance page is up.

Can be viewed from the admin area.

Please, contact administrator
for this information.

#99302 Copied Theme version: 2.3

Jack Richardson

Support staff

November 13, 2015 at 15:45

Hello,

Please provide us with FTP credentials too.

Thank you.

Best regards,
Jack Richardson.

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chrystalltips

Participant

November 13, 2015 at 15:50

Credentials provided below

Please, contact administrator
for this information.

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chrystalltips

Participant

November 13, 2015 at 20:15

Details provided, has this issue been looked at??

I need my website back up asap

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chrystalltips

Participant

November 13, 2015 at 21:59

All fixed

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Eva Kemp

Support staff

November 14, 2015 at 00:58

Hello,

Glad to hear it.
If there are any questions feel free to contact us.

Regards,
Eva Kemp.

#99360 Copied
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