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Topic: woocommerce – not adding to cart

fr33lanc3r

Participant

November 2, 2015 11:56 am

Hi
I recently upgraded my site to all current version of wordpress, theme (2.3) and plugins (woo 2.4.8) VC (4.8)

I have found a bug, where products are not getting added to the cart. The pop up states that it has been successfully added, but the cart icon in the top right does not show the update. If I go to the shopping cart it says nothing is there.

Deactivating Visual Composer seems to fix the issue. Are you aware of this bug and is there a patch for it? This was reported by a customer trying to make a purchase. My client can duplicate it and I can duplicate it consistently (Tried in both FF and Chrome).

Thanks for your help
Theme version: 2.3
WooCommerce version: 2.4.8

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Eva Kemp

Support staff

November 2, 2015 6:05 pm

Hello,

As I see you’re using old versions for Ultimate VC Addons, Essential Grid, Revolution Slider plugins.
Please update them https://www.8theme.com/download-plugins/ .
If the issue still persists please provide us with FTP credentials.

Regards,
Eva Kemp.

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fr33lanc3r

Participant

November 2, 2015 8:01 pm

I have removed revslider (not used) and updated essential grid and Ultimate VC. Unfortunately I am still seeing the same problem. Deactivating Visual Composer and it adds products to the cart. With VC active it says its added to the cart, but there is nothing in the cart.

Thx

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Eva Kemp

Support staff

November 2, 2015 8:18 pm

Hello,

Please provide us with FTP credentials.

Regards,
Eva Kemp.

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fr33lanc3r

Participant

November 2, 2015 9:49 pm

Thank you.

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Eva Kemp

Support staff

November 3, 2015 11:07 am

Hello,

Sorry, but we can’t connect via FTP getting the error:
Status: Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.
Error: Could not connect to server

Do you use any FTP port or any special settings?

Regards,
Eva Kemp.

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fr33lanc3r

Participant

November 3, 2015 11:16 am

Im sorry, I had a typo in the ip address.

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Eva Kemp

Support staff

November 3, 2015 4:20 pm

Hello,

Please take our apologies for inconveniences.
We recommend you to revert back to previous plugin version until we release theme update which is compatible with the latest plugin version.

Regards,
Eva Kemp.

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fr33lanc3r

Participant

November 3, 2015 5:27 pm

Which plugin? Woocommerce or VC? Any ETA? Thx

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Eva Kemp

Support staff

November 3, 2015 6:03 pm

Hello,

I meant Visual Composer plugin.
New theme version will be produced in a week or so .

Regards,
Eva Kemp.

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fr33lanc3r

Participant

November 3, 2015 7:38 pm

I have reverted to VC 4.7.4 and the issue is resolved.

If you could please post here when the fix has been released I would really appreciate it.

Thanks

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Eva Kemp

Support staff

November 3, 2015 7:45 pm

Hello,

Ok, we’ll let you know about theme update.

Thank you.

Regards,
Eva Kemp.

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luismario

Participant

November 14, 2015 5:32 am

Hello, I’m having this same issue but I can’t find a previous version of visual composer to fix this. Could you send me a previous version? Thanks!

EDIT: Sorry, I’m using Woopress Theme not Royal, I’m posting this in that section

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Jack Richardson

Support staff

November 14, 2015 8:36 am

Hello @luismario,

We’ve sent VC archive to your email address. Please check it.

Best regards,
Jack Richardson.

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Eva Kemp

Support staff

December 7, 2015 5:15 pm

Hello @fr33lanc3r,

We’re sorry for a long delay.
New theme version has been released and is available for download http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 .

Don’t forget to create back up before starting update.

Thank you for your patience and understanding.

Regards,
Eva Kemp.

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