I recently upgraded my site to all current version of wordpress, theme (2.3) and plugins (woo 2.4.8) VC (4.8)
I have found a bug, where products are not getting added to the cart. The pop up states that it has been successfully added, but the cart icon in the top right does not show the update. If I go to the shopping cart it says nothing is there.
Deactivating Visual Composer seems to fix the issue. Are you aware of this bug and is there a patch for it? This was reported by a customer trying to make a purchase. My client can duplicate it and I can duplicate it consistently (Tried in both FF and Chrome).
Thanks for your helpTheme version: 2.3 WooCommerce version: 2.4.8
As I see you’re using old versions for Ultimate VC Addons, Essential Grid, Revolution Slider plugins.
Please update them https://www.8theme.com/download-plugins/ .
If the issue still persists please provide us with FTP credentials.
I have removed revslider (not used) and updated essential grid and Ultimate VC. Unfortunately I am still seeing the same problem. Deactivating Visual Composer and it adds products to the cart. With VC active it says its added to the cart, but there is nothing in the cart.
Sorry, but we can’t connect via FTP getting the error:
Status: Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.
Error: Could not connect to server
Do you use any FTP port or any special settings?
Hello, I’m having this same issue but I can’t find a previous version of visual composer to fix this. Could you send me a previous version? Thanks!
EDIT: Sorry, I’m using Woopress Theme not Royal, I’m posting this in that section
We’re sorry for a long delay.
New theme version has been released and is available for download http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 .
Don’t forget to create back up before starting update.
Thank you for your patience and understanding.
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