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Woocommerce – not adding to cart - by fr33lanc3r

This topic has 15 replies, 4 voices, and was last updated 8 years, 4 months ago ago by Eva Kemp

fr33lanc3r

Participant

November 2, 2015 at 11:56

Hi
I recently upgraded my site to all current version of wordpress, theme (2.3) and plugins (woo 2.4.8) VC (4.8)

I have found a bug, where products are not getting added to the cart. The pop up states that it has been successfully added, but the cart icon in the top right does not show the update. If I go to the shopping cart it says nothing is there.

Deactivating Visual Composer seems to fix the issue. Are you aware of this bug and is there a patch for it? This was reported by a customer trying to make a purchase. My client can duplicate it and I can duplicate it consistently (Tried in both FF and Chrome).

Thanks for your help

Please, contact administrator
for this information.

#97269 Copied Theme version: 2.3 WooCommerce version: 2.4.8

14 Answers

Eva Kemp

Support staff

November 2, 2015 at 18:05

Hello,

As I see you’re using old versions for Ultimate VC Addons, Essential Grid, Revolution Slider plugins.
Please update them https://www.8theme.com/download-plugins/ .
If the issue still persists please provide us with FTP credentials.

Regards,
Eva Kemp.

#97353 Copied

fr33lanc3r

Participant

November 2, 2015 at 20:01

I have removed revslider (not used) and updated essential grid and Ultimate VC. Unfortunately I am still seeing the same problem. Deactivating Visual Composer and it adds products to the cart. With VC active it says its added to the cart, but there is nothing in the cart.

Thx

#97378 Copied

Eva Kemp

Support staff

November 2, 2015 at 20:18

Hello,

Please provide us with FTP credentials.

Regards,
Eva Kemp.

#97385 Copied

fr33lanc3r

Participant

November 2, 2015 at 21:49

Thank you.

Please, contact administrator
for this information.

#97409 Copied

Eva Kemp

Support staff

November 3, 2015 at 11:07

Hello,

Sorry, but we can’t connect via FTP getting the error:
Status: Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.
Error: Could not connect to server

Do you use any FTP port or any special settings?

Regards,
Eva Kemp.

#97494 Copied

fr33lanc3r

Participant

November 3, 2015 at 11:16

Im sorry, I had a typo in the ip address.

Please, contact administrator
for this information.

#97495 Copied

Eva Kemp

Support staff

November 3, 2015 at 16:20

Hello,

Please take our apologies for inconveniences.
We recommend you to revert back to previous plugin version until we release theme update which is compatible with the latest plugin version.

Regards,
Eva Kemp.

#97575 Copied

fr33lanc3r

Participant

November 3, 2015 at 17:27

Which plugin? Woocommerce or VC? Any ETA? Thx

#97596 Copied

Eva Kemp

Support staff

November 3, 2015 at 18:03

Hello,

I meant Visual Composer plugin.
New theme version will be produced in a week or so .

Regards,
Eva Kemp.

#97608 Copied

fr33lanc3r

Participant

November 3, 2015 at 19:38

I have reverted to VC 4.7.4 and the issue is resolved.

If you could please post here when the fix has been released I would really appreciate it.

Thanks

#97634 Copied

Eva Kemp

Support staff

November 3, 2015 at 19:45

Hello,

Ok, we’ll let you know about theme update.

Thank you.

Regards,
Eva Kemp.

#97636 Copied

luismario

Participant

November 14, 2015 at 05:32

Hello, I’m having this same issue but I can’t find a previous version of visual composer to fix this. Could you send me a previous version? Thanks!

EDIT: Sorry, I’m using Woopress Theme not Royal, I’m posting this in that section

#99367 Copied

Jack Richardson

Support staff

November 14, 2015 at 08:36

Hello @luismario,

We’ve sent VC archive to your email address. Please check it.

Best regards,
Jack Richardson.

#99377 Copied

Eva Kemp

Support staff

December 7, 2015 at 17:15

Hello @fr33lanc3r,

We’re sorry for a long delay.
New theme version has been released and is available for download http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 .

Don’t forget to create back up before starting update.

Thank you for your patience and understanding.

Regards,
Eva Kemp.

#103102 Copied
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