Hello @Recep,

We have reviewed the issue related to adding items to the cart but were unable to reproduce the same problem on our side: https://gyazo.com/c846dd735316f38bfc44e79c92c05480.

Additionally, to check the “My Account” page, we will need access to your website, as this page is visible only to logged-in customers.

Best regards,
Jack Richardson
8Theme Team

Hello @josephchan,

You were viewing an outdated version of your single post content on your mobile device because the cache was active on your website. Please clear the cache by clicking “Purge SG Cache” (see: https://prnt.sc/TUjMT1dPfV99) whenever you make any changes.

We have cleared the cache for you, so you can check the updated content now.

Best regards,
Jack Richardson
The 8Theme Team

Hello @alexjourneyworldwide,

Unfortunately, there are no available settings to display the video in the second position on mobile devices. However, you can display it as the last item on mobile devices by adding the following filter to your child theme’s functions.php file:

add_filter('theme_mod_product_video_position', function($value) { return wp_is_mobile() ? 'last' : $value; });

Additionally, since it appears that you are using the LiteSpeed Cache plugin, we recommend following the instructions provided here: https://docs.litespeedtech.com/lsws/cp/cpanel/long-run-script/ to set “no abort.” Please also try increasing the max_execution_time value and let us know if this resolves the issue.

As an alternative, you may choose to disable the video gallery item on mobile devices and display only static images. To do this, copy the file xstore/woocommerce/single-product/product-image.php to xstore-child/woocommerce/single-product/product-image.php and modify it using conditions similar to those shown here: https://gyazo.com/ced0b3f112f30e28774288ae66237b7c (before modification: https://gyazo.com/fd0e338c9e5a6736b109c4013a03ad5a).

Best regards,
Jack Richardson
8Theme Team

Hello @Martin,

Could you please describe the issues you are experiencing when caching this type of content? Have you tried excluding specific classes (such as .etheme-elementor-off-canvas__wrapper) from caching so that the content within such wrappers is not cached? It would be greatly appreciated if you could provide us with a video demonstrating the issue.

Best regards,
Jack Richardson
The 8Theme Team

Dear @josephchan,

We have a detailed tutorial on building the Single Product layout (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/) using our built-in XStudio functionality. You can follow the same tutorial to create a Single Post template, as the steps and implementation ideas are similar.

We also offer a selection of pre-built, popular UI/UX layouts that you can easily import by clicking the “Insert” button in the Single Post layout section. You may find that some of these layouts provide a more modern style compared to the basic one.

Please try importing and testing the functionality of our templates. If you have any questions regarding the widgets, we will be happy to suggest appropriate solutions.

For advanced customization of your Single Post layout, you can follow this tweak:
Add the Posts Grid/Chess/Carousel widget and set the “Data Source” to Related Posts.
Reference: https://gyazo.com/e69b4662adb5f59a028db215e26e1537

Best regards,
Jack Richardson
The 8Theme Team

Hello @Hanzla Nadeem,

Please ask your customers to mark your emails as “Not Spam” in their inbox. This will help train their email provider to recognize your messages as safe.

You may also consider using an SMTP plugin to send emails through a trusted mail server, which can improve deliverability. Alternatively, you can keep the default email template that does not include bright or heavy HTML styling.

This situation is not related to our theme, and we have already provided the possible solutions for your case. You can test other email customizers plugins that will have similar issue based on the content you create in your templates. Thank you for your understanding and for respecting our support.

Best regards,
Jack Richardson
8Theme Team

Hello @Terpsauce,

It appears that your homepage contains a large amount of content. To ensure that the content updates properly, we recommend increasing your server resources. You can refer to the official Elementor documentation for guidance: https://elementor.com/help/500-error/. If your current server values are lower than the recommended ones, please contact your hosting provider to have them increased.

Please note that this request is not directly related to our theme, as the issue is associated with your server settings and the amount of content on your pages.

Best regards,
Jack Richardson
8Theme Team

Hello @Olha,

We have updated your header design to improve its responsiveness on tablets and mobile devices. However, since a CDN is active on your website, the frontend is still displaying the old version of the header. We have attached a video showing the updated header layout as implemented on your site (from Elementor editor).

We kindly ask you to clear your website’s CDN cache or temporarily disable it if you are making changes that may affect other areas of the site.

As a temporary solution to review the header layout, we suggest enabling internal CSS embedding in Elementor → Settings → CSS Print Method. Please note that this is recommended for testing purposes only.

Best regards,
Jack Richardson
8Theme Team

Hello @aadil,

1. Could you please review the tutorial that explains the use cases and configuration of swatches: https://www.8theme.com/documentation/xstore/woocommerce/variation-swatches-3/? If you have any specific questions, you may post them on our support forum; however, we believe the tutorial will address most of your concerns.

2. Regarding the Size Filter Layout Issue, please check the widget settings or provide us with some screenshots to help us better understand your request.

3. We recommend enabling the “Advanced Mode” option under Theme Options → WooCommerce → Shop Elements → Categories. Also, If you have categories that are not related to your store and do not contain any products, you can remove them in your backend settings (Dashboard → Products → Categories). If you still have questions regarding this matter, please provide screenshots and clarify your request in more detail.

Best regards,
Jack Richardson
8Theme Team

Hello @Olha,

Could you please provide us with a video showing how you create new posts? We have created a test post, and it is displayed correctly: https://gyazo.com/b366fd1a00124b5d139dcb3a581204ec. We have also tested it in an incognito browser, and it appears correctly there as well.

We would suggest you to contact to your hosting because you may have some server caching that does not display the latest posts once you create them but shows only after some time such as few days or hours.

You can upload the video using https://fex.net/ or a similar file-sharing service.

Best regards,
Jack Richardson
8Theme Team

Hello @James K,

Please open the home page editor (not via Elementor) and navigate to the Yoast settings: https://prnt.sc/bd-G79K-ryXf.

If you have any further questions, please feel free to submit them on our support forum.

Best regards,
The 8Theme Team

Hello @James K,

1. Please check the screenshot: https://prnt.sc/atp-O5GPo-ku. WooCommerce provides custom settings that allow you to set the default option. Regarding your question about the products displayed on the frontend not matching those in the editor, please note that the products shown on the frontend are based on the current query loaded for the specific page.

2. Concerning your question about renaming the page title, we were unable to locate the mentioned page. Could you please provide us with the URL of the page, or let us know if you have already resolved the issue?

3. Please check again. It was not a border but a divider, which we have already fixed.

Best regards,
8Theme Team

Hello @Proudpixel,

Please check it now.
Since you are using the Loop item to create a custom layout for each product, you also need to set a fallback image in the Featured Image widget in Elementor (please refer to the private content). We have set the mentioned image, and you can now review the frontend of your shop page.

Best regards,
Jack Richardson
8Theme Team

Hello @Olha,

Could you please try using a different Posts widget (such as Chess, Timeline, or Carousel) on your website for testing purposes? We could perform this test from our side, but the wp-admin access you previously provided is no longer valid.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Deborah,

Could you please provide us with the URLs of the mentioned products so that we can review the sources, identify the cause of the issues, and offer appropriate solutions?

Best regards,
The 8Theme Team