Forum Replies Created

Viewing 30 posts - 6,571 through 6,600 (of 16,314 total)
1 2 3 … 219 220 221 … 542 543 544
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 23, 2016 at 08:03

    Hello,

    You are welcome.

    Best regards,
    Jack Richardson.

    #137471 Copied In reply to: Blanco Theme Setting Page Is Broken
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 18:57

    Hello,

    You need contact Envato support to get refund https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

    Best regards,
    Jack Richardson.

    #137430 Copied In reply to: How to download complete demo format product pages?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 18:54

    Hello,

    We recommend you to wait for new theme release as 2.7.2 version wasn’t tested with WP 4.6.

    Best regards,
    Jack Richardson.

    #137429 Copied In reply to: Compatibility with WP 4.6 and Woocommerce 2.6.4
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 18:02

    Hello,

    The chat on demo is only for pre-sale questions. We didn’t include it in the theme package.

    Best regards,
    Jack Richardson.

    #137426 Copied In reply to: How to download complete demo format product pages?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 18:01

    Hello,

    You are welcome.

    Best regards,
    Jack Richardson.

    #137424 Copied In reply to: Change color/position of search icon in header
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 17:50

    Hello,

    I’ve edited your shortcode to [etheme_product_category category="sges"].
    You should use prefix etheme_ in Woocommerce shortcodes as described in our documentation:
    https://www.8theme.com/demo/docs/blanco/#!/blanco_shortcodes

    If you use WooCommerce plugin you may also use WooCommerce shortcodes. To make them work in our theme, you need to insert prefix “etheme_” before shortcode words. For example: [etheme_best_selling_products per_page=”12″] will display best selling products and [etheme_product_category category=” “] – multiple products in a category by slug etc.

    Check the page now.

    Best regards,
    Jack Richardson.

    #137423 Copied In reply to: Blanco Theme Setting Page Is Broken
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 17:07

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    #137418 Copied In reply to: Warning: array_merge()
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 17:05

    Hello,

    Please check login credentials you provided as they are incorrect.

    Best regards,
    Jack Richardson.

    #137417 Copied In reply to: Problem Changing The Default Theme
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 16:43

    Hello,

    Try to add !important to color property like this:
    color: #0066bf !important;

    Best regards,
    Jack Richardson.

    #137410 Copied In reply to: Change color/position of search icon in header
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 16:11

    Hello,

    Try the following css code in Theme Options > Custom CSS > Global Custom CSS section:

    .et-search-trigger .fa-search {
    color: #0066bf;
    margin-top: 8px;
}

    Set the values to your needs.

    Best regards,
    Jack Richardson.

    #137405 Copied In reply to: Change color/position of search icon in header
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 16:05

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    #137404 Copied In reply to: Legenda Theme – Full Problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 16:01

    Hello @Katie2005,

    As I see the problem with Visual Composer persists when “Yoast SEO” plugin is activated. Try to deactivate it and check VC editor.

    Best regards,
    Jack Richardson.

    #137403 Copied In reply to: Visual composer so slow
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 15:39

    Hello,

    You are welcome.

    Best regards,
    Jack Richardson.

    #137399 Copied In reply to: I NEED TRANSLATION RESPONSE CONTACT FORM
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 14:59

    Hello,

    Please take our apologies for delay.
    The problem with product images is fixed. Please check the site now.

    Best regards,
    Jack Richardson.

    #137392 Copied In reply to: Update Woo commerce, Product images disappear.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 14:30

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    #137384 Copied In reply to: Phone number obligatorily
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 14:30

    Hello,

    In this case try to use this code in Theme Options > Custom CSS > Global Custom CSS:

    .banner {
   border: 2px solid black;
}

    Best regards,
    Jack Richardson.

    #137383 Copied In reply to: Borders not showing etc.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 14:19

    Hello,

    That text is also present in line 1614 of the file wp-content/plugins/wordfence/lib/wordfenceClass.php.
    Please check it.

    Best regards,
    Jack Richardson.

    #137381 Copied In reply to: I NEED TRANSLATION RESPONSE CONTACT FORM
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 14:15

    Hello,

    Unfortunately there is no such feature in theme options.

    Best regards,
    Jack Richardson.

    #137380 Copied In reply to: Header mobile Version
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 13:48

    Hello,

    I’ve re-sent the archive to all email addresses you gave. Please check.

    Best regards,
    Jack Richardson.

    #137371 Copied In reply to: REV_Slider Missing file
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 10:21

    Hello @queenb123,

    The reason is you added this image in the footer and set margin-left value for it:
    http://storage4.static.itmages.com/i/16/0822/h_1471857674_8511650_025f8f0677.png

    Remove the value and check site on mobile then.

    Best regards,
    Jack Richardson.

    #137340 Copied In reply to: MOBILE VERSION – MOVING TO LEFT
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 10:12

    Hello,

    I’ve checked your site and don’t see white space under the footer.
    Could you please show a screenshot of the issue?
    Is it only on that page or other pages too?

    Best regards,
    Jack Richardson.

    #137334 Copied In reply to: WHITESPACE AT BOTTOM OF FOOTER?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 09:22

    Hello,

    Please provide us with correct FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    #137324 Copied In reply to: I NEED TRANSLATION RESPONSE CONTACT FORM
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 08:43

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    #137322 Copied In reply to: VARIABLES WOOCOMMERCE
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 08:41

    Hello,

    Could you please give us access to your Firebase account?

    Best regards,
    Jack Richardson.

    #137321 Copied In reply to: Live Chat (Screets) not working
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 08:24

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    #137317 Copied In reply to: Post Page: Featured Images Not Responsive
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 08:20

    Hello,

    I’ve sent revslider import archive to your contact email address in other topic. Please check it.

    Best regards,
    Jack Richardson.

    #137316 Copied In reply to: REV_Slider Missing file
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 08:14

    Hello,

    You can change color for menu items using this css code:
    For “New In”:

    .menu-item-189 > a {
    color: red !important;
}

    For Women’s:

    .menu-item-195 > a {
    color: black !important;
}

    For Men’s:

    .menu-item-196 > a {
    color: grey !important;
}

    For Pre-Order:

    .menu-item-192 > a {
    color: green !important;
}

    For Sale:

    .menu-item-186 > a {
    color: yellow !important;
}

    Best regards,
    Jack Richardson.

    #137315 Copied In reply to: Colours in Header Menu
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 22, 2016 at 08:13

    Hello @andregorjon,

    I’ve sent the archive to your contact email address.

    Best regards,
    Jack Richardson.

    #137314 Copied In reply to: Missing revslider_import.zip
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2016 at 16:32

    Hello,

    In this case try following traditional method:

    – Unzip slider data file
    – Import slider data using slider-export.txt file
    – Eventualy upload dynamic-captions.css and static-captions.css into the folder wp-content/plugins/revslider/rs-plugin/css/.

    Best regards,
    Jack Richardson.

    #137264 Copied In reply to: REV_Slider Missing file
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2016 at 16:28

    Hello,

    As I see footer is shown fine http://storage9.static.itmages.com/i/16/0820/h_1471706921_3964633_b609ff17d0.png .
    Please clarify what problems you’re experiencing.

    Best regards,
    Jack Richardson.

    #137263 Copied In reply to: My website is not working properly
  • 1 2 3 … 219 220 221 … 542 543 544
    Viewing 6,600 results - 6,571 through 6,600 (of 16,314 total)
Viewing 30 posts - 6,571 through 6,600 (of 16,314 total)
1 2 3 … 219 220 221 … 542 543 544

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