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  mibesa

  Participant

  August 19, 2016 1:23 am

  Dear Sir/Mam,
  Recently I have updated wordpress and woocommerce, product images are disappear from home page and product page. I want latest version of Blance theme. Let me know from where I have to download.
  I have configure on my local system
  http://prntscr.com/c7j217
  Thanks in Advance
  Ravi kant

  Theme version: 3.5

  WooCommerce version: 2.4.6

  

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  support staff only.

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  Jack Richardson

  Support staff

  August 19, 2016 7:42 am

  Hello,

  You can download theme version here https://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246 , log in with your Envato account credentials and download theme archive from Downloads page.

  Best regards,
  Jack Richardson.

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  mibesa

  Participant

  August 19, 2016 2:28 pm

  Hello,
  I have replaced code with new downloaded theme. But issue is still there. Home Page look like as http://prntscr.com/c7qbe3
  If I removed woocommerce folder from theme, it looks : –
  http://prntscr.com/c7qdoj
  Image shown but styling gone.
  Please tell me what is the issue.
  Thanks

  Theme version: 3.5.3

  WooCommerce version: 2.4.6

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  Jack Richardson

  Support staff

  August 19, 2016 3:57 pm

  Hello,

  Please upload your site files to any hosting service as we can’t investigate the issue on local hosts and provide us with WP Dashboard and FTP credentials in private content.

  Best regards,
  Jack Richardson.

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  mibesa

  Participant

  August 20, 2016 3:17 am

  Hello,
  My server is slow, be patience.
  I am posting details of my wordpress website. Please check and let me know what is the issue.
  Thanks

  

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  mibesa

  Participant

  August 22, 2016 3:17 am

  I am not getting any message from last two days. Let me know please its URGENT.
  Thanks

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  Jack Richardson

  Support staff

  August 22, 2016 2:59 pm

  Hello,

  Please take our apologies for delay.
  The problem with product images is fixed. Please check the site now.

  Best regards,
  Jack Richardson.

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  mibesa

  Participant

  August 24, 2016 7:25 pm

  Hello Thanks for images, But check http://prntscr.com/c9x8w7
  Price and add to cart is invisible. Product images also stretched. PLease check it.
  Thanks

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  Jack Richardson

  Support staff

  August 25, 2016 7:59 am

  Hello,

  I don’t see the issue on our side:
  http://storage7.static.itmages.com/i/16/0825/h_1472108347_9054970_2f9c312fcd.png

  Try to clear browser cache and check again or check in another browsers.

  Best regards,
  Jack Richardson.

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