Forum Replies Created

Viewing 30 posts - 6,271 through 6,300 (of 16,301 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 20, 2016 at 10:37

    Hello @giorgos,

    Please provide FTP credentials and site url.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 20, 2016 at 09:43

    Hello,

    1. Add “WooCommerce Product Categories” widget in Appearance > Widgets > Shop Sidebar and select Order by: Category Order http://prntscr.com/ck4nj5

    2. Please read the following article https://docs.woocommerce.com/document/change-add-to-cart-button-text/

    3. Go to WooCommerce > Settings > Products > Inventory > Stock Display Format and select Never show stock amount.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 20, 2016 at 08:57

    Hello,

    I’ve reuploaded theme files.
    Please clear browser cache and check the site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 20, 2016 at 08:06

    Hello @marlinda,

    Sorry for misunderstanding.
    Unfortunately it wasn’t fixed in the 2.7.3 version.
    Our developers will resolve it in the next update.
    Please take our apologies.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 19, 2016 at 19:08

    Hello,

    As I see product title is shown http://storage3.static.itmages.com/i/16/0919/h_1474308532_8317666_fcf4fb797c.png

    Please show a screenshot of the issue you mean.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 19, 2016 at 16:53

    Hello,

    Sorry, but we can’t know what was the reason.
    You’d better ask your hosting provider support to check log files to investigate what has caused this issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 19, 2016 at 16:48

    Hello,

    You forgot to add <?php in the beginning of the file.
    I’ve corrected it.
    Please check now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 19, 2016 at 15:50

    Hello,

    Try to restore your files and database from a back up.
    Ask your hosting provider support to help you with it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 19, 2016 at 14:33

    Hello,

    Remove this code from Global Custom CSS section:

    .single-product .product .product-details .product-title {
        width: 200px;
        margin-left: auto;
        margin-right: auto;
        margin-bottom: 10px;
    }

    and add it to Custom CSS for desktop section.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 19, 2016 at 11:39

    Hello,

    You are welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 19, 2016 at 10:24

    Hello,

    To configure product addons plugin requires additional customization which is beyond our basic support scope. Please contact via this form https://www.8theme.com/customization-services/ and describe your query there.

    As I see from your screenshot you’re using outdated element. Try to remove it and re-add from a new version.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 19, 2016 at 09:39

    Hello,

    Try to use this css code:

    dl.product-addon-totals {
       display: table;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 19, 2016 at 09:19

    Hello,

    I’ve checked your products category links and don’t see any tooltips
    http://prntscr.com/cjpkly

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 19, 2016 at 08:16

    Hello,

    Glad to hear!
    Have a nice day!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 19, 2016 at 08:15

    Hello,

    Please provide FTP and WP Dashboard credentials in private content.
    Have you modified any theme files?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 19, 2016 at 08:11

    Hello,

    You don’t need license code for plugins.
    All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

    Please provide FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 17, 2016 at 08:39

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 17, 2016 at 08:14

    Hello,

    We’re glad you have found a solution.
    Have a nice day!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 17, 2016 at 08:12

    Hello,

    As I see you are using old versions of WordPress, the theme and required plugins.
    Please update them to the latest versions and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also required plugins can be downloaded here https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2016 at 15:48

    Hello,

    You can set sizes in WP Dashboard > Settings > Media.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2016 at 15:41

    Hello,

    As I see your first post has “…” at the end like others:
    http://storage3.static.itmages.com/i/16/0916/h_1474036918_4857503_5452287006.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2016 at 15:35

    Hello,

    Add this code in Global Custom CSS section:

    .banner.hover-zoom {
       border: 1px solid black;
       box-shadow: 10px 10px 5px grey;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2016 at 14:33

    Hello,

    You’re welcome.
    We’d be thankful if you leave a review on ThemeForest site https://themeforest.net/item/classico-responsive-woocommerce-wordpress-theme/reviews/11024192

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2016 at 13:14

    Hello,

    As I see you’re using old WPML version.
    Please update WPML plugins at first and then check the translation.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2016 at 09:02

    Hello,

    Please provide us with FTP credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2016 at 07:55

    Hello,

    You need also translate “classico” domain:
    http://storage9.static.itmages.com/i/16/0916/h_1474008860_3447330_448cb36416.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 15, 2016 at 18:45

    Hello,

    As I see contact form fields aren’t translated in String Translation, for example, “Name and Surname” http://storage1.static.itmages.com/i/16/0915/h_1473961539_8165309_298f8d5d6f.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 15, 2016 at 18:39

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 15, 2016 at 16:39

    Hello,

    You need edit the file wp-content/themes/legenda/contacts.php and exchange the content. We recommend to make changes in the child theme https://codex.wordpress.org/Child_Themes to keep modifications saved after theme update.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 15, 2016 at 16:36

    Hello,

    As I see your original images are small:
    http://storage1.static.itmages.com/i/16/0915/h_1473953702_4464096_86c53a815c.png
    http://storage9.static.itmages.com/i/16/0915/h_1473953795_9793749_bd5a035c38.png

    You need upload high resolution images because if change their sizes via css they will be blurred.

    Best regards,
    Jack Richardson.

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    Viewing 6,300 results - 6,271 through 6,300 (of 16,301 total)
Viewing 30 posts - 6,271 through 6,300 (of 16,301 total)
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