I’m having an issue with my website, where for some products I can add reviews, and for others the option is kind of disabled.
I’ve had something similar in the past but that was related with the option “enable views” from woocommerce that was disabled. Now what is happening is that all products are marked as enable reviews and some don’t allow reviews.
Trying to solve this, I’ve updated my site to the last version of Legenda 3.0.3 and now I’ve an issue when I add a product to cart as it extends and keeps visible in the header. This issue is really urgent as this affects a lot the usability of my website. This is a live webshop, please help!
Thank you in advance
Site URL: hidden Theme version: 3.0.3 WooCommerce version: 2.6.4
Please show a direct page where you don’t have reviews tab.
When you update theme you need delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package. Please try it.
The issue is not that the tab doesn’t display, is just not possible to write in the text box.
Long time ago I had the problem of the tab not being visible but it was due to the checkbox (enable reviews) in the products page that wasn’t checked. Also in the database it was visible (wp_posts where post_type=’product’ and comment_status != ‘open’).
Last time, I’ve tried to compare 2 products, one that is possible and another where is not, and didn’t find any difference in terms of attributes both in wp_posts and wp_postmeta
At this moment I’m not even capable of finding a product where is possible to write reviews.
In woocommerce these 3 options are enabled:
Product Ratings Enable ratings on reviews
Ratings are required to leave a review
Show “verified owner” label for customer reviews
PS. You can close all my other tickets if it helps.