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Problems with the installation of plugins

This topic has 6 replies, 2 voices, and was last updated 7 years, 7 months ago ago by Jack Richardson

ahmeterdogan85@gmail.com

Participant

September 11, 2016 at 13:05

Hi!

Just bought the Legenda theme. Don’t know why but, I’m getting an error message everytime. Whatever I’ve tried. I could not resolve it.

Also downloaded the plugins from your support site and tried it that way. Didnt work either.

Could you tell me how I could solve this problem. The problem occurs with the revolution slider (keeps telling me that it’s already installed, but this is not the case) , the Virtual Composer (this one also tells me that I dont have a valid product code?) and screets live chat plugin.

Looking forward to hear from you

greets

#139378 Copied

5 Answers

Jack Richardson

Support staff

September 12, 2016 at 08:43

Hello,

Try to install plugins via FTP, upload plugins folders to wp-content/plugins directory and activate them in WP Dashboard > Plugins.

Best regards,
Jack Richardson.

#139413 Copied

ahmeterdogan85@gmail.com

Participant

September 17, 2016 at 15:47

Hi Jack! Tnx for your reply!

I did what you’ve advised, but I’m still experiencing the same problem. Nothing changed. Also Visual Composer keeps asking me an license code. I mean, it’s obvious that this one can’t be solved without a code, right? So like mentioned earlier; Plugin for Rev Slider doesn’t work (keeps giving me an error code, that it’s already been installed, but this is not the case), Visual Composer same problem (asks a license code) and it’s not possible to update screets live chat.

How to solve these ongoing problems? I can’t make the site that I want, without the promised Rev slider and Visual composer.

Look forward to hear from you. Tnx in advance.

kind Regards,
Ahmet

#139952 Copied Theme version: Legenda

Jack Richardson

Support staff

September 19, 2016 at 08:11

Hello,

You don’t need license code for plugins.
All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Please provide FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#139984 Copied

ahmeterdogan85@gmail.com

Participant

September 20, 2016 at 14:18

Dear Jack,

Tnx for your reply!
As requested the necessary info is provided as private content.

Looking forward to hear from you.

Best Regards,
Ahmet Erdogan

Please, contact administrator
for this information.

#140211 Copied

Jack Richardson

Support staff

September 20, 2016 at 17:19

Hello,

I’ve uploaded RevSlider and Screets Chat plugins. Now you need to set up the chat http://storage8.static.itmages.com/i/16/0920/h_1474388310_5876140_d0fc072042.png .
As for VC plugin, it’s working properly.

Best regards,
Jack Richardson.

#140226 Copied
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