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Viewing 30 posts - 6,121 through 6,150 (of 16,295 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2016 at 11:57

    Hello,

    I’ve changed header background in Theme Options > Color Scheme and added this code in Global Custom CSS section:

    .header-type-7 .header .tbs {
        display: none;
    }
    header.header .menu-wrapper {
       border-top: 1px solid white;
    }
    .header-logo {
        float: left;
    }

    Please check header now.

    You can change fonts in Theme Options > Typography.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2016 at 11:33

    Hello,

    Please provide us with step by step instruction how to replicate the issue you described.
    Also give us temporary wp-admin credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2016 at 09:29

    Hello,

    Please give us WP Dashboard credentials too.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2016 at 09:19

    Hello,

    The problem is because of the navigation arrows http://storage6.static.itmages.com/i/16/1006/h_1475741988_9803951_1191647f58.jpeg . If you wish we can hide them for you so video button will be clickable.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 5, 2016 at 18:40

    Hello,

    As I see video is working: http://storage8.static.itmages.com/i/16/1005/h_1475689139_8722869_143f16426f.jpeg
    Could you please show a video of the issue you’re experiencing? Does it persist with other browsers or in a specific one?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 5, 2016 at 17:11

    Hello,

    Please show a page where you have that issue and provide FTP/WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 5, 2016 at 17:07

    Hello,

    Please provide FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 5, 2016 at 16:49

    Hello,

    I’ve imported the mentioned pages manually.
    Please check them in admin panel.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 5, 2016 at 16:04

    Hello,

    As I see you’re using old theme version. Update it to 2.7.3 version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 5, 2016 at 14:06

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 5, 2016 at 12:29

    Hello,

    New theme version should be released approximately in 2 weeks.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 5, 2016 at 09:25

    Hello,

    1. We’ll fix this issue in the next theme update. Meanwhile you can use Visual Composer element “FAQ” to toggle items.

    2. We also passed this bug to our developers. Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 5, 2016 at 09:04

    Hello,

    Please provide FTP and WP Dashboard credentials in private content.
    Have you modified theme files?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 5, 2016 at 08:58

    Hello,

    Please use this code in Global Custom CSS section:

    .header-type-3.slider-overlap {
       background-color: #4cadc9;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 5, 2016 at 08:54

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 4, 2016 at 19:12

    Hello,

    1. You haven’t provided site url. Please write it.

    2. Sorry, but you have to disable ajax filter in this case.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 4, 2016 at 18:50

    Hello,

    That string is related to Essential Grid plugin. You can find it in the file wp-content/plugins/essential-grid/public/assets/js/jquery.themepunch.essential.js.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 4, 2016 at 18:27

    Hello,

    We also need FTP access. Please provide us with it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 4, 2016 at 18:26

    Hello,

    You don’t need delete the plugin folder, just overwrite the existing folder with a new one.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 4, 2016 at 17:16

    Hello,

    Please read our documentation how to translate the theme https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 4, 2016 at 17:09

    Hello,

    Edit the file wp-content/themes/royal/single.php in line 87 and change h2 tag to h1.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 4, 2016 at 16:39

    Hello,

    Please provide FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 4, 2016 at 14:07

    Hello,

    Please show on a screenshot what modal text you mean.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 4, 2016 at 14:06

    Hello,

    Sorry for a long delay. We are working on uploading new archive to ThemeForest site. Soon it will appear.

    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 4, 2016 at 13:16

    Hello,

    Please ask your hosting provider support to enable “display_errors” function on the server. Then let us know.
    Also confirm if we may reupload theme files.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 4, 2016 at 12:44

    Hello,

    As I see promo popup is shown:
    http://storage5.static.itmages.com/i/16/1004/h_1475581467_8960205_1c533e6692.jpeg

    Clear browser cache and check again.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 4, 2016 at 12:37

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 4, 2016 at 12:16

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 4, 2016 at 12:14

    Hello,

    Please try this css code:

    .home .products-grid .product .product-name {
        position: absolute;
        top: -50px;
    }
    .home .product-loop {
        margin-top: 50px;
    }
    .home .products-grid .product .product-excerpt {
        display: block;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 4, 2016 at 11:58

    Hello,

    You can use Instagram icon from Font Awesome icons http://fontawesome.io/icon/instagram/ , replace rss icon code with a new one you need in Appearance > Widgets > Prefooter Row.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 6,121 through 6,150 (of 16,295 total)
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