This topic has 26 replies, 6 voices, and was last updated 7 years, 6 months ago ago by Eva Kemp
Hi guys, i’ve a problem whit royal theme. If i activate Visual Composer, my website has a blank page (but not for mobile :o). If i deactived the plugin, all website work fine. Or if I change theme, all website works fine. Why? 🙁
This is my website http://www.hermosadress.com/wordpress
Hello,
Please provide FTP credentials.
Thank you.
Regards,
Eva Kemp.
yes i send you parameters
Hello,
Please ask your hosting provider support to enable “display_errors” function on the server. Then let us know.
Also confirm if we may reupload theme files.
Thank you.
Best regards,
Jack Richardson.
aggiornamento
Hello,
The issue has been fixed. Please check the site now.
Regards,
Eva Kemp.
Hi Eva, I’ve the same problem.
And:
– Mobile Menù not work;
– Other pages not work.
Why? 🙁 🙁 🙁
Hello,
There is error on your site “Fatal error: Allowed memory size”.
You need contact your hosting provider support and ask to increase memory _limit value.
Regards,
Eva Kemp.
Hi,
I have a few issues with the Royal Theme:
1. I am unable to see the template Royal Market when I click on preview, it is a blank white screen.
2. Theme Options > Import/Export…When I installed base demo content, I got a string of Failed errors, then a success. Then I selected to install the version of Royal Market but it doesn’t appear when I click Pages > Edit with Visual Composer.
Thx!
Hello @jzrober,
1. Do you mean you can’t preview the template on our demo? As I see it’s working https://www.8theme.com/demo/royal/royalmarket/?et_styles=1-9-0-15-4-1
2./4./5. Please provide WP admin credentials in Private Content.
3. Make sure your server meets the requirements described in the documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.3 Requirements for Royal” section).
Regards,
Eva Kemp.
Hello @Eva kemp,
I’ve a problem same as this title.
When I click preview button for check my front page, blank page(white screen) is appeared.
Now I understand the following points. However, I haven’t solved yet.
1. Visual Composer effected to theme.
There was no problem when I deactivated VC plugin.
2. post-template.php on line 298
When I have checked bug-log, there was a following error.
PHP Notice: Trying to get property of non-object in /home/xxx/www/xxxx/wp-includes/post-template.php on line 298.
I would be glad If you could solve my trouble.
Thank you.
Best regards,
Yosuke
Hello @tominaga,
Please provide FTP and WP admin credentials in Private Content.
PHP Notice is not an error, it’s just a notice, you can ignore it, by the way it’s related to WordPress, not to the theme.
Regards,
Eva Kemp.
Hi Eva,
No actually, I am referring to the demo templates in Theme Options > Import/Export after installing base demo content. See private content please, thx!
Hello Eva,
Please confirm the following information.
Good Afternoon,
We are experiencing the same thing on our home page I have listed everything on Private content. The only thing the home screen shows is the slider everything else is white or gone even though it’s on the page when we go to buildout screen.
Hello @jzrober,
I’ve installed Publisher template. Please check it in Pages section.
Regards,
Eva Kemp.
Hello @tominaga,
I’m getting “Forbidden” error when trying to log in to WP admin panel. Have you restricted access?
Please open it.
Regards,
Eva Kemp.
Hello @pro2know,
Please check if GD extension is installed on your server. Ask your hosting provider to install it.
Regards,
Eva Kemp.
Hello Eva,
I’m sorry for the delay in informing you.
I have changed WP login URL,
Hello @tominaga,
After I put credentials at that url I got redirected to wp-admin link and there was Forbidden error again. Please check it.
Regards,
Eva Kemp.
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