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Theme doesn't work - by AshrafMourad

This topic has 6 replies, 2 voices, and was last updated 7 years, 6 months ago ago by Jack Richardson

AshrafMourad

Participant

October 4, 2016 at 14:59

Hello team,

Unfortunately, When i try to preview the site however, it just shows a blank white page, I have changed the website theme a default one and it works fine, Can you please tell me what is the problem and how to fix it!

Thanks,
Aicha.

#141499 Copied Theme version: 2.6

5 Answers

Jack Richardson

Support staff

October 4, 2016 at 16:39

Hello,

Please provide FTP credentials in private content.

Best regards,
Jack Richardson.

#141505 Copied

AshrafMourad

Participant

October 4, 2016 at 17:14

Please, contact administrator
for this information.

#141512 Copied

Jack Richardson

Support staff

October 4, 2016 at 18:27

Hello,

We also need FTP access. Please provide us with it.

Best regards,
Jack Richardson.

#141522 Copied

AshrafMourad

Participant

October 5, 2016 at 13:29

FTP access

Please, contact administrator
for this information.

#141632 Copied

Jack Richardson

Support staff

October 5, 2016 at 16:04

Hello,

As I see you’re using old theme version. Update it to 2.7.3 version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#141662 Copied
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