Forum Replies Created

Viewing 30 posts - 5,761 through 5,790 (of 16,286 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2016 at 18:54

    Hello @Qiqi,

    Please provide FTP and WP Dashboard credentials in private content.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2016 at 18:50

    Hello,

    You provided WP Dashboard credentials, but we need FTP access. If you don’t know FTP login data, then ask your hosting provider support and send them to us.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2016 at 18:47

    Hello,

    We’ve sent new archive to your email address. Please check it. Extract checkout.zip and upload the folder in wp-content/themes/legenda/woocommerce directory. Just overwrite the existing “checkout” folder.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2016 at 16:08

    Hello,

    To get abbreviations please refer to this WPML topic https://wpml.org/forums/topic/abbreviation-instead-of-language-name/ .
    Edit this code in Global Custom CSS:

    #lang_sel_list ul a.lang_sel_other, #lang_sel_list ul a.lang_sel_other:visited {
        color: #444444;
    }

    and add !important to color value, so it’ll be:

    #lang_sel_list ul a.lang_sel_other, #lang_sel_list ul a.lang_sel_other:visited {
        color: #444444 !important;
    }

    and this code:

    #lang_sel_list a.lang_sel_sel, #lang_sel_list a.lang_sel_sel:visited {
        color: #444444 !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2016 at 10:39

    Hello,

    Please provide WP Dashboard credentials in Private Content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 23, 2016 at 10:32

    Hello,

    This problem persists with default WordPress theme too, so the issue is related to Wishlist plugin. We recommend you to contact the plugin developer regarding it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 20:38

    Hello,

    Please provide FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 20:07

    Hello,

    You can try using this code in Theme Options > Custom CSS > Global Custom CSS:

    .swatch-wrapper {
      pointer-events: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 19:48

    Hello,

    If you edited parent theme-functions.php file, we recommend you to reupload it from the original theme package. In future please make all changes in the child theme https://codex.wordpress.org/Child_Themes not to lose modifications after theme update.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 19:45

    Hello,

    Your site gives Internal Server Error. You should contact your hosting provider support as it’s related to server configuration. Also check error logs if there are any notices regarding this error.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 19:38

    Hello,

    As I see tooltip is shown http://storage9.static.itmages.com/i/16/1122/h_1479839939_3101890_83f4663ef8.jpeg . Have you managed to resolve the issue?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 19:02

    Hello,

    Download the latest plugin version here https://www.8theme.com/download-plugins/ , extract the archive. Then connect to your server via FTP, go to wp-content/plugins directory and upload the extracted folder with overwriting the current plugin version.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 18:59

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 17:47

    Hello,

    Please create FTP account and provide us with the credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 17:42

    Hello,

    As I see now the site is loading properly http://prntscr.com/dagiw5 . What exactly is incorrect? Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 17:37

    Hello,

    Could you please show a screenshot of the error? As I don’t see it in developer tools in Chrome browser.

    Also provide FTP and WP Dashboard credentials in private content.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 17:34

    Hello,

    1. As I see you selected product type as All http://storage4.static.itmages.com/i/16/1122/h_1479832004_3118616_fd5ecd552f.jpeg and all products are shown. You set limit to 4 products and only 4 products are displayed.

    2. Please check if frontend editor works with default WordPress theme.

    3. As I see now the site is responsive http://prntscr.com/dagfa9 . Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 17:01

    Hello,

    Internal Server Error is related to server configuration.
    Ask your hosting provider support to increase memory_limit, max_input_vars values. Also you can check error log on a server if there are any notices regarding 500 error.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 16:35

    Hello,

    Please add this code in custom.css file:

    .menu {
       text-align: center;
    }

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 16:32

    Hello,

    I don’t see English version of any product. Please show a direct link. Also there is a notice in your Dashboard http://storage9.static.itmages.com/i/16/1122/h_1479828783_5122713_0e32addc8d.jpeg .
    Install WPML plugin.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 11:19

    Hello,

    Please specify the path of your site files on the server, as I don’t see any WordPress installations in httpdocs folder.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 11:02

    Hello,

    Please provide FTP and WP Dashboard credentials in Private Content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2016 at 09:51

    Hello,

    1. You can try solution described in this article https://majemedia.com/woocommerce-how-to-show-empty-categories/ .

    2. Sorry, but payment methods are not related to the theme. You need contact either PayPal or Woocommerce support.

    3. In this case you should use Woo Product Categories element and select what categories to show.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 21, 2016 at 20:21

    Hello,

    Please contact your hosting provider support to change max_input_vars value.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 21, 2016 at 19:21

    Hello,

    Just leave Visual Composer, Ultimate VC Addons, Revolution Slider and disable all others.
    Let us know the result.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 21, 2016 at 17:39

    Hello,

    Please contact your hosting provider support and ask them to increase value of the max_input_vars function to 4000 instead of 1000. After that try to change Custom tab title.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 21, 2016 at 17:21

    Hello,

    I’ve made changes in vc.php file and uploaded it to the child theme framework directory.
    Please check Team Member element now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 21, 2016 at 17:03

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 21, 2016 at 16:56

    Hello,

    Could you please show a screenshot of the issue for better understanding?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 21, 2016 at 14:09

    Hello,

    Disable the plugin mentioned in the error message via FTP and then check the site. Also contact your hosting provider support and ask them to scan your site files with antivirus software or try to restore the site from backup if you have it.
    After that check if WordPress, the theme and all plugins you are using are up to date.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 5,761 through 5,790 (of 16,286 total)
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