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Viewing 30 posts - 5,161 through 5,190 (of 16,224 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 22, 2017 at 10:28

    Hello,

    I’ve checked your site on mobile device with Android 4.4 and don’t see the issues with scrolling you described.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 22, 2017 at 10:03

    Hello,

    Please check this report https://gtmetrix.com/reports/holylandcarvings.com/qzsADQaI and follow the recommendations from there to speed up your site.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 22, 2017 at 09:43

    Hello,

    Unfortunately it’s hard to say what exactly cause the problem with demo import. Perhaps it was temporary server issues.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 21, 2017 at 17:06

    Hello,

    33. Unfortunately there is no such feature in VC row settings to make background clickable by default.

    34. Use Simple Image VC element instead of adding image as column background.

    35. Here is how the products page looks like http://prntscr.com/empxqe . Could you please provide with the direct link where you see the problem?

    36. You can optimize your images to needed dimensions using image editor, e.g. Photoshop, and then use them on your site.

    Is there a way to have the images in footer 1 automatically and randomly appear whilst ensuring that they are the smallest size possible?

    Unfortunately this question is not clear.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 21, 2017 at 16:16

    Hello,

    You can download Royal child theme files here https://www.8theme.com/download-plugins/

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 21, 2017 at 16:02

    Hello,

    Please read the following part from the theme docs ( refer to p. 1.5 Theme Upgrade) https://www.8theme.com/demo/docs/royal/#!/installation_upgrade

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 21, 2017 at 15:27

    Hello,

    Please provide us with wp-admin credentials in private content area.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 21, 2017 at 15:22

    Hello,

    Please take our apologies for delay.
    Unfortunately the fix with out of stock products in slider hasn’t been added due to more priority tasks in the current theme update. Our developer team will add the mentioned fix in one of the next updates.
    Thank you for understanding.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 21, 2017 at 13:05

    Hello,

    We’ve forwarded this issue to our developer team to fix it. The fix will be added in the next theme update. Meantime you can search for any 3-rd plugin to print shopping cart. Please take our apologies for the inconveniences and thank you for understanding.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 21, 2017 at 12:25

    Hello,

    I’ve re-saved your site permalinks in WP Dashboard > Settings > Permalinks. Please check wishlist now.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 21, 2017 at 12:01

    Hello,

    Add this css code in custom.css:

    .woocommerce .before-checkout-form {
        display: none;
    }
    

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 21, 2017 at 11:05

    Hello,

    Theme settings allow to change checkout page to “Step by step”, “Default” and “Quick Checkout” in Theme options > Shop, but there are no such features to disable shipping address step only.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 21, 2017 at 10:37

    Hello,

    You are welcome.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 21, 2017 at 10:26

    Hello,

    Add this css code in custom.css:

    .featured-post .posted-by {
        display: none;
    }

    How to create custom.css you can watch in this tutorial

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 21, 2017 at 10:13

    Hello,

    Please provide us with WP Dashboard credentials in private content area to check the issue.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 20, 2017 at 15:54

    Hello,

    As I see you are using outdated WordPress, the theme and required plugins. Please update all the items to the latest versions.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    All required plugins can be downloaded here https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 20, 2017 at 13:50

    Hello,

    1. Go to Theme Options > Responsive > turn on “Enable Responsive Design”. Also set the value for “Large resolution from” option if needed.

    2. I’ve added this css code in custom CSS section:

    .sidebar .product .hover-effect-swap .product-content-image:hover img {
        opacity: 1 !important;
    }
    .product .hover-effect-swap .product-content-image img {
        opacity: 1;
    }
    .sidebar .product .hover-effect-swap .product-content-image img {
        opacity: 0;
    }
    .sidebar .product .hover-effect-swap .product-content-image img.hide-image {
        opacity: 1;
    }

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 20, 2017 at 13:25

    Hello,

    I’ve enabled debug mode on your site and now you can see the error message. It seems your theme package is corrupted as the error is the same as in your previous request. Try to download theme package from Theme Forest site again and re-upload theme files to your server.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 20, 2017 at 12:31

    Hello,

    Do you still need previous theme version package?

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 20, 2017 at 10:47

    Hello,

    Unfortunately we can’t log in to your site dashboard with provided credentials. Please check them and give us the the correct ones. Thank you.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 20, 2017 at 09:24

    Hello,

    As I see you are using outdated WordPress, the theme and required plugins. Please update all the items to the latest versions.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    All required plugins can be downloaded here https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 18, 2017 at 10:05

    Hello,

    Add this css code in custom.css:

    .woocommerce .showcoupon,
    .woocommerce .showgiftcard {
        color: white;
    }

    Change the color value to your needs.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 18, 2017 at 09:06

    Hello,

    As I see the mentioned phrases are translated http://prntscr.com/elel4l on your site.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 18, 2017 at 09:02

    Hello,

    You need translate woocommerce plugin https://docs.woocommerce.com/document/woocommerce-localization/

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 17, 2017 at 16:32

    Hello,

    As I see you are using outdated theme and required plugins.
    Please update all the items to the latest versions.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Required plugins can be downloaded here https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 17, 2017 at 16:21

    Hello,

    Could you please provide us with the screenshots of the issue for better understanding?

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 17, 2017 at 14:41

    Hello @Ilknur,

    Please provide us with WP Dashboard credentials in private content area to check the issue with demo import.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 17, 2017 at 14:37

    Hello @Mattias,

    As You can see https://gtmetrix.com/reports/maxx.ee/ZO9UCfZX – it’s almost perfect…

    What about these recommendations from the report http://prntscr.com/el3lwq ? They also need to be solved to increase site loading speed.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 17, 2017 at 14:30

    Hello,

    The issue with https on your site was caused by “Mixed Content” warnings http://prntscr.com/el3dfi . I’ve re-added the mentioned banner images to be loaded from your site URL to fix the issue. Please check the site now.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 17, 2017 at 12:58

    Hello,

    Yes, it would be better to embed video from external sources instead of uploading them to the site directly.

    Regards,
    Jack Richardson.

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    Viewing 5,190 results - 5,161 through 5,190 (of 16,224 total)
Viewing 30 posts - 5,161 through 5,190 (of 16,224 total)
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