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White screen - by martijntje - on WordPress WooCommerce support

This topic has 17 replies, 3 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

martijntje

Participant

March 9, 2017 at 18:23

Hi there,

On installation and activation a white screen. Can you fix that for me? Is a clean install… Increased memory but without success…

Regards, Martijn

Please, contact administrator
for this information.

#156621 Copied Theme version: latest WooCommerce version: latest

16 Answers

Jack Richardson

Support staff

March 13, 2017 at 13:27

Hello,

I’ve re-uploaded theme files. Please check the site now.

Regards,
Jack Richardson.

#156821 Copied

martijntje

Participant

March 19, 2017 at 14:18

Hi Jack,

Another install gives me a white screen also. Am I doing something wrong?

Please, contact administrator
for this information.

#157277 Copied Theme version: latest

Jack Richardson

Support staff

March 20, 2017 at 13:25

Hello,

I’ve enabled debug mode on your site and now you can see the error message. It seems your theme package is corrupted as the error is the same as in your previous request. Try to download theme package from Theme Forest site again and re-upload theme files to your server.

Regards,
Jack Richardson.

#157338 Copied

martijntje

Participant

June 12, 2017 at 20:13

Got again a white screen and the following error in debug-mode:

Parse error: syntax error, unexpected end of file in /home/winkelcbroekerv/public_html/web/wp-content/themes/royal/framework/portfolio.php on line 560

Please, contact administrator
for this information.

#165559 Copied

Rose Tyler

Support staff

June 13, 2017 at 07:14

Hello,

Please download the latest theme version from Theme Forest and re-upload portfolio.php file.

Regards,
Rose Tyler.

#165577 Copied

martijntje

Participant

June 13, 2017 at 09:33

I did, but it didn’t work 🙁

#165597 Copied

Rose Tyler

Support staff

June 13, 2017 at 16:12

Hello,

Please write me the way to theme folder on your FTP, because I can’t find to check file.

Regards,
Rose Tyler.

#165640 Copied

martijntje

Participant

June 15, 2017 at 16:52

Hi

Please, contact administrator
for this information.

#165860 Copied

Rose Tyler

Support staff

June 16, 2017 at 08:10

Hello,

Unfortunately, can’t connect, please check credentials.

Regards,
Rose Tyler.

#165883 Copied

martijntje

Participant

June 16, 2017 at 08:37

Hi, I changed the credentials:

Please, contact administrator
for this information.

#165886 Copied

Rose Tyler

Support staff

June 16, 2017 at 08:52

Hello,

The same result, please check and provide also host name.

Regards,
Rose Tyler.

#165891 Copied

martijntje

Participant

June 16, 2017 at 08:55

This:

Please, contact administrator
for this information.

#165892 Copied

Rose Tyler

Support staff

June 16, 2017 at 09:20

Hello,

Unfortunately without success.
We’ve sent the portfolio.php file to your email. Please re-upload file in framework folder.

Regards

#165898 Copied
martijntje

Participant

June 19, 2017 at 19:16
Thnx, I got the email, replaced the file and still the same error. When I check line 560 in the file is says:
```
								<li><a href="#">slug; ?>" class="btn big"><?php echo $category->name; </a></li> ?>
```
Is that right? When I delete it the website works, except the portfolio page (which I need). Any thoughts?
#166035 Copied
martijntje

Participant

June 19, 2017 at 19:36

I try again the ftp-data:

Please, contact administrator
for this information.

#166037 Copied

Rose Tyler

Support staff

June 20, 2017 at 08:38

Hello,

I’ve checked your FTP access, but without success.
Try to change the line to:
<li><a href="#" data-filter=".sort-<?php echo $category->slug; ?>" class="btn big"><?php echo $category->name; ?></a></li>
Also, please provide wp-admin credentials.

Regards,
Rose Tyler.

#166058 Copied
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