Forum Replies Created

Viewing 30 posts - 5,191 through 5,220 (of 17,794 total)
1 2 3 … 173 174 175 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Kristjan,

    We apologize for the oversight regarding the stock quantity modifications during our testing phase. We have identified that the issue stems from the duplication of quantity values for display on mobile devices from our code of theme.

    As an immediate remedy, we recommend implementing the following code snippet in your child-theme/functions.php file and then conducting a retest:

    add_filter('woocommerce_cart_item_quantity', function($quantity_html, $cart_item_key, $cart_item) {
    if (strpos($quantity_html, 'quantity_duplicated') !== false) {
        return $cart_item['quantity'];
    }
    return $quantity_html;
}, 10, 3);

    We have tested this solution, and it successfully resolves the issue after modifying the stock quantity for the product (https://gyazo.com/44d040cc7933de39b3bc83175dfc963c).

    Waiting for your responce once you make a test from your side.

    Thank you for your understanding and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #416101 Copied In reply to: Shopping cart values are not updating in case more items are in cart than in stock
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Kristjan,

    I hope this message finds you well. I would like to clarify our previous communication regarding the use of a page builder on the cart page of your website. It is not mandatory to use a page builder; however, if you are considering implementing custom code to add an ‘Update Cart’ button, we recommend using the Cart Page widget. This widget already includes the desired functionality and has been thoroughly tested to ensure it works correctly.

    We have conducted tests on a fresh installation and encountered no issues, as evidenced by the screenshot available here: https://gyazo.com/b7dcb0fd483297a0db5cc91dc86934b9. Consequently, we would like to perform similar tests on your website to better understand the challenges you are facing. Currently, we are unable to make any purchases, even for testing purposes, as shown in these screenshots: https://prnt.sc/4wIuS5qAcLU3 (single product) and https://prnt.sc/NMheHImW-EyM (shop page).

    We suspect there may be issues related to console logs or server configurations on your end. To proceed with a thorough investigation, we kindly request access to your website’s admin panel. Alternatively, if you could guide us on how to complete a purchase on your store, that would also be greatly appreciated.

    Thank you for your cooperation and understanding. We look forward to your prompt response so we can resolve these issues efficiently.

    Best regards,
    Jack Richardson
    8Theme’s Team

    #416085 Copied In reply to: Shopping cart values are not updating in case more items are in cart than in stock
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @carliczyk,

    I hope this message finds you well.

    We have noticed that there appears to be a transform effect applied to the gallery images on your website, which may be causing issues with the zoom-on-hover feature. Unfortunately, we are currently unable to access your site’s settings due to a change in the wp-admin credentials previously provided to us.

    To address this issue, we kindly ask that you either review the settings yourself and change the effect of carousel to ‘Slide’ or provide us with the updated wp-admin access details. This will enable us to make the necessary adjustments and ensure that your website functions smoothly.

    Thank you for your attention to this matter. We look forward to your prompt response.

    Best regards,
    Jack Richardson
    8Theme’s Team

    #416080 Copied In reply to: Issues with product image zoom, zoom is not working normally and glitching on page load
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Growthx Media,

    I hope this message finds you well. We have noticed that the Quantity Discounts feature is currently activated on your website, as evidenced by the following screenshot: https://prnt.sc/0q9MvXmoNb17. This appears to be influencing the calculations of product prices.

    We recommend deactivating this feature to verify if it resolves the issue. Additionally, for further guidance on managing this feature, we suggest reviewing the following article: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/.

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #416074 Copied In reply to: We getting some bugs on subtotal & price.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Vera,

    We hope this message finds you well. Upon reviewing the issue you reported regarding the incorrect redirection to the thank you page when viewing the web-site from English version, we have identified that the cause is linked to the Elementor PRO plugin. When this plugin is disabled, the correct page is displayed following the checkout process (check in private area).

    As you are a purchaser of the Elementor PRO plugin, you have access to their premium support services. We kindly request that you direct your inquiry to their support team for specialized assistance.

    Our preliminary analysis suggests that the problem may stem from the multiple templates you have created for different languages. It is generally advisable to implement translations within the same template rather than creating separate templates for each language. However, our tests have conclusively isolated the issue to the Elementor PRO plugin, rather than our XStore theme.

    We appreciate your adherence to the support rules and the privacy policy outlined by Envato.

    Once you receive a resolution from Elementor PRO support, we would be grateful if you could share the solution with us. This will enable us to better assist other clients who might encounter similar issues.

    Thank you for your cooperation and understanding.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #416055 Copied In reply to: Order confirmation page (Thank you page) translated can’t display
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @KSP ELECTRONICS,

    We hope this message finds you well. We kindly request that all our valued customers create separate topics for distinct inquiries. This practice significantly enhances the efficiency of our support team, ensuring that we can address your concerns promptly and accurately.

    Upon reviewing your homepage, we are pleased to confirm that the articles section appears to be displayed correctly. You can view the screenshot here for your reference: https://prnt.sc/WyzPhpdzOdF5. If there are other issues or specific details you were referring to, please provide further information, including screenshots or videos, to help us understand and resolve any problems effectively.

    Thank you for your cooperation and understanding.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #416042 Copied In reply to: hello i am struggling in customizing header search bar width
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Simeon Iliev,

    We hope this message finds you well. Upon reviewing your website’s configuration, we have identified an issue where PHP code has been inserted into a CSS file, which is causing the error you are experiencing.

    Our analysis suggests with high certainty (approximately 99.99%) that the PHP filters have been added to the style.css file of your child theme. We kindly ask you to verify this by checking the specified section in the private area.

    Please remove the PHP code from the style.css file to resolve the issue. Once this is done, we recommend that you restart the Litespeed caching system to ensure that the changes take effect.

    Thank you for your prompt attention to this matter. Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #416040 Copied In reply to: Error when create UCSS via Litespeed cache
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Oliver Theiß,

    We hope this message finds you well. We are pleased to inform you that we have implemented the necessary CSS snippet to address your requirements. You can view the snippet at the following link: https://prnt.sc/zTBZKAeqtA_v.

    Additionally, we have provided a screenshot of the resulting changes here: https://prnt.sc/-lFoG1Y6UXvO.

    Could you please review the modifications at your earliest convenience and let us know if they meet your expectations?

    Thank you for your attention to this matter.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #416037 Copied In reply to: Waitlist responsiv Design mobile problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @pigeleven,

    We have reviewed the issue you reported on your website and currently, we do not observe the mentioned problem. It is possible that the issue arises when resizing the browser window, as the scripts may not reinitialize correctly in such scenarios. We recommend testing on actual devices for a more accurate assessment.

    Please ensure that you clear your browser’s cache or use an incognito window to check if the issue persists. Should the problem continue, kindly provide us with a video demonstrating the issue, along with details of the device you are using for testing.

    Thank you for your cooperation.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    #416035 Copied In reply to: Does anyone can help me?why the product page shows like this now?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Julien,

    I hope this message finds you well. We noticed that you are utilizing the XStore Single Product Builder feature based on Elementor. To enhance your single product templates, it is necessary to incorporate the “Add to Cart” widget within the content of your Single Product. For a detailed guide on how to proceed, please refer to our documentation at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.

    Should you require further assistance, kindly provide us with the correct wp-admin access credentials. This will enable us to offer more comprehensive guidance.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #415984 Copied In reply to: Variants products on the ‘single product’ pages (Catalogue Mode)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @YSO,

    We hope this message finds you well. We would like to inform you that the issue you encountered was due to the active ‘Variation Gallery’ option, as shown here: https://prnt.sc/Gh3HrLqNrpwQ, along with the ‘Default Attributes for WooCommerce’ plugin being enabled.

    To address this, we have temporarily deactivated the ‘Variation Gallery’. Could you please check and confirm if everything is functioning as expected on your end now?

    Thank you for your attention to this matter. We look forward to your confirmation.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    #415982 Copied In reply to: Product images are visible in the archives but not displayed on the product page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @KSP ELECTRONICS
    Please, check our reply -> https://www.8theme.com/topic/hello-i-am-struggling-in-customizing-header-search-bar-width/page/2/#post-415950.
    Kind regards, Jack Richardson

    #415951 Copied In reply to: Could not able to edit Through elementor Please help
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @KSP ELECTRONICS,

    I hope this message finds you well. We have identified some critical errors related to the URL structure in the footer menu of your WooCommerce site. For a detailed report, please navigate to WooCommerce -> Status -> Logs.

    We have taken the initiative to modify the URLs to ensure they no longer contain special characters, such as ‘?’, which previously disrupted the layout. We kindly ask you to review these changes and proceed with caution in the future to avoid similar issues.

    Should you need to further investigate these issues, you can enable debugging by following the instructions provided here: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/

    Thank you for your attention to this matter. Please do not hesitate to reach out if you require further assistance.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #415950 Copied In reply to: hello i am struggling in customizing header search bar width
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @YSO,

    We hope this message finds you well. We would like to clarify that we have not switched to the default editor. If this change occurred inadvertently, we sincerely apologize for any inconvenience caused. We are pleased to hear that you have resolved the issue.

    Regarding the ‘Xstore Linked Variations,’ please note that this feature can be found on the Sales Booster page. Should you find it unnecessary, you are welcome to deactivate it at your convenience.

    Thank you for your attention to these matters. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #415933 Copied In reply to: Product images are visible in the archives but not displayed on the product page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Bagwani,

    We trust that the issue you encountered was temporary and anticipate that it will not recur. However, should you require further assistance, please do not hesitate to submit a new query, and we will be more than happy to assist you once again.

    If your current issue has been resolved, we kindly ask that you mark the topic as solved.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #415929 Copied In reply to: Website Error with Elementor & Pro elements
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @KSP ELECTRONICS,

    I hope this message finds you well.

    Upon attempting to edit your header, we noticed that it is currently in edit mode from your side. To proceed with the modifications as per our previous recommendations, please deactivate the current mode using the instructions provided here: https://prnt.sc/A6sGOwGWTn6j.

    Regarding your inquiry about configuring the Single Product page, all necessary widgets for the Single Product Builder are available, allowing you to add or remove as needed. But if you need require additional customization rather than addressing a bug or issue with our theme. For guidance on using the Single Product Builder with Elementor, you may refer to our documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/. Should you require further customization, please submit a request via our customization panel here: https://www.8theme.com/account/#etheme_customization_panel.

    Please note, the marquee widget may not perform optimally on responsive devices, and currently, there are no perfect solutions to rectify this except for making the font-sizes for each devices. We recommend considering an alternative widget, such as Carousel Anything, or opting to hide the marquee widget and display another suitable for smaller devices only.

    Also, it is vital to admit that our reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    Thank you for your attention to these matters. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #415927 Copied In reply to: hello i am struggling in customizing header search bar width
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Bagwani,

    We hope this message finds you well. We would like to inform you that we encountered some issues while updating the plugins on your website. To ensure optimal performance and security, we have manually removed the problematic plugins and installed the latest versions of those ones.

    Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #415926 Copied In reply to: Website Error with Elementor & Pro elements
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Bagwani,

    We hope this message finds you well. We are pleased to inform you that we have successfully updated the plugins on your website (https://prnt.sc/SrKm79svAJPj) and no errors are displayed now. Could you please take a moment to review the changes at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #415923 Copied In reply to: Website Error with Elementor & Pro elements
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @carliczyk,

    We would like to inform you that the only method available for utilizing prebuilt header or footer templates in different email templates is by exporting the template from one email and then importing it into another. Currently, there are no alternative options for transferring these elements between templates.

    Thank you for your understanding.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    #415920 Copied In reply to: Default template and email design keeps getting deleted
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Kristjan,

    I hope this message finds you well.

    We have not observed the issues you mentioned in our demo environment. However, to assist you further, could you please provide us with a video demonstrating the problem? This will help us in identifying and addressing the issue more effectively.

    Additionally, as per our support policy, we do not offer additional customization services. If you are not prepared to migrate your Cart page to the builder where this option is available, we may be unable to determine the cause of the issue.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #415918 Copied In reply to: Shopping cart values are not updating in case more items are in cart than in stock
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @creativesite,

    We hope this message finds you well. We would like to recommend utilizing the newly released feature available in our latest update, which facilitates the creation of a Search Results page. You can access this feature via the following link: https://prnt.sc/yBQwXefMjR_Q.

    Please note that other straightforward methods may not be feasible without additional customization (https://www.8theme.com/account/#etheme_customization_panel). Should you require further assistance or have any questions, please do not hesitate to contact us.

    Best Regards,
    Jack Richarsdson
    The 8Theme Team

    #415905 Copied In reply to: Search result page editing where can I find it
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @HUSSTLE,

    I hope this message finds you well.

    We are currently in the process of developing a comprehensive article for our documentation, focusing on the newly launched feature of search analytics. I would like to briefly introduce you to the XStore Search Analytics, an exclusive tool crafted to provide detailed insights into how your customers search for products on your website.

    This robust tool offers deep insights into your customers’ search behaviors, enabling you to discern which products are in high demand. Such knowledge allows you to better align your inventory with customer needs. Additionally, it helps you identify products that customers are searching for but are currently unavailable on your site—providing you with an excellent opportunity to expand your offerings and potentially increase sales.

    The analysis is derived from the AJAX search results that customers input in the search form on our website. We believe that experiencing this feature firsthand is far more beneficial than merely reading about it.

    Thank you for your attention, and we look forward to your feedback.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #415903 Copied In reply to: Search Analytics; how is this properly used?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @pigeleven,

    I hope this message finds you well.

    We are pleased to inform you that we have implemented the previously discussed solution for the Spotlight categories widget on your site. For your reference, details of the implementation can be found here: https://www.8theme.com/topic/spotlight-widget-shop-page-still-unanswered-comments/#post-415693.

    Additionally, we have integrated the code snippet available at https://prnt.sc/Qrkja5SyzUyl into your child-theme/functions.php as mentioned in our prior correspondence.

    Could you kindly review the modifications at your earliest convenience and confirm if everything meets your expectations? Your feedback is invaluable to us.

    Thank you for your attention to this matter.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #415900 Copied In reply to: Does anyone can help me?why the product page shows like this now?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @MAHDAR,

    We hope this message finds you well.

    We would like to extend our apologies for the error in the file path information provided earlier. The correct path should be as follows:

    wp-content/plugins/et-core-plugin/packages/xstore-wishlist/assets/js/script.min.js

    We regret any inconvenience caused by the misunderstanding in our previous communication. Thank you for your understanding and patience.

    Best Regards,
    The 8Theme Team

    #415893 Copied In reply to: Excluded JavaScript Files for Ajax wishlist products
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @gabrielet,

    Thank you for reaching out to us with your query. As of the latest updates, XStore version 9.4.1 is fully compatible with WooCommerce 9.3.3. You should be able to use them together without any issues.

    Should you have any more questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    #415891 Copied In reply to: xstore 9.4.1 compatibility with woocommerce v 9.3.3
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @YSO,

    We hope this message finds you well.

    We kindly request that you review the product gallery of your web-site at your earliest convenience. Additionally, we advise against the simultaneous use of certain features that offer similar functionalities. We have observed that both features are currently active, which you can verify here: https://prnt.sc/VEaWArZJ0Fbo.

    Using these features concurrently may lead to conflicts and potential issues in the future. We recommend deactivating one of the features to ensure optimal performance and avoid any complications.

    Thank you for your attention to this matter.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #415855 Copied In reply to: Product images are visible in the archives but not displayed on the product page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @KSP ELECTRONICS,

    I hope this message finds you well. We have encountered an issue with the layout of the sticky header on your website, which appears to be related to the settings in your wp-admin panel. Unfortunately, the access details provided earlier do not allow us to make the necessary adjustments directly.

    Upon review, we have identified that the misconfiguration might stem from the XStore sticky header option being incorrectly activated for an inner container. You can view the specific area here: https://prnt.sc/BZWSjCGp1rMS. We kindly request that you deactivate this option for the mentioned container and verify if the issue persists.

    Additionally, we have previously addressed a similar concern, which might offer some insights and guidance. We recommend reviewing the solution detailed in our earlier communication, accessible via this link: https://www.8theme.com/topic/hello-i-am-struggling-in-customizing-header-search-bar-width/#post-415513.

    Your prompt attention to this matter is crucial for the optimal performance of your website. Should you require further assistance or clarification, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    8Theme’s Team

    #415817 Copied In reply to: hello i am struggling in customizing header search bar width
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @MAHDAR,

    I hope this message finds you well.

    We have observed that the current configuration of the WP Rocket plugin on your website may be causing more issues than benefits. Upon inspection of the console log, it appears that there are several script errors which could potentially be affecting the functionality of other JavaScript files, including those critical for the Wishlist feature.

    Since you have purchased the WP Rocket plugin, you should have access to dedicated support from their team. We highly recommend reaching out to them for assistance. They possess in-depth knowledge of their plugin’s code and features and can provide guidance on how to configure the settings optimally.

    Thank you for your attention to this matter. Should you have any further questions, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #415805 Copied In reply to: Excluded JavaScript Files for Ajax wishlist products
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Pille,

    We currently do not have a ready-made solution that fits your specific requirements. However, we invite you to submit a request for additional customization at our customization panel here: https://www.8theme.com/account/#etheme_customization_panel.

    Alternatively, you may wish to propose a new feature by submitting a request on our roadmap page: https://www.8theme.com/roadmap/. This allows you to track the popularity and potential implementation of your suggested feature.

    Thank you for your understanding and cooperation.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #415800 Copied In reply to: categorie in shop menu left or right side
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Kristjan,

    I hope this message finds you well. We have recently reviewed your website and would like to bring a few points to your attention:

    1. Upon inspection, we noticed that there appears to be no option available to add products to the cart for testing purposes.

    2. We observed that the custom Shop page on your website may be restricting the straightforward addition of products to the cart.

    3. If the functionality to add products is enabled only for logged-in users, could you please provide us with the appropriate wp-admin access credentials? This will allow us to further investigate and assist you effectively.

    4. Additionally, if you are utilizing the XStore Cart builder, you have the option to enable the ‘Update Cart’ button display directly from the widget’s settings. For your convenience, here is a direct link to the setting: https://prnt.sc/wFc-nRRuklek. For more detailed guidance on using the Cart Page Builder with Elementor, please refer to our documentation here: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-cart-page-builder-with-elementor/.

    We look forward to your prompt response to facilitate the necessary adjustments. Thank you for your attention to these matters.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    #415798 Copied In reply to: Shopping cart values are not updating in case more items are in cart than in stock
  • 1 2 3 … 173 174 175 … 592 593 594
    5,191–5,220 of 17,794 posts
Viewing 30 posts - 5,191 through 5,220 (of 17,794 total)
1 2 3 … 173 174 175 … 592 593 594