Forum Replies Created

Viewing 30 posts - 5,131 through 5,160 (of 16,223 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 27, 2017 at 09:41

    Hello,

    You are welcome.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 27, 2017 at 09:00

    Hello,

    You need to update the theme and required plugins as you were instructed in your previous topic https://www.8theme.com/topic/visual-composer-no-longer-working/

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 27, 2017 at 08:48

    Hello,

    Please check the site on mobile devices now.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 27, 2017 at 08:36

    Hello,

    Currently you are using outdated theme and required plugins.
    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 24, 2017 at 22:57

    Hello,

    You are welcome.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 24, 2017 at 17:49

    Hello,

    Try to disable zoom effect in Theme Options > E-Commerce > Single Product Page section and then check product tabs.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 24, 2017 at 15:25

    Hello,

    I’ve set “0” value for the “Parent ID” option in Product Categories element settings http://prntscr.com/enxxc9
    Please check it now on mobile view.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 24, 2017 at 14:09

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content area.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 24, 2017 at 14:03

    Hello,

    The mentioned demo version is imported. Please check your site now.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 24, 2017 at 11:42

    Hello @ElitaSharpe,

    Please provide us with FTP credentials in private content area.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 24, 2017 at 10:33

    Hello,

    You are welcome.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 24, 2017 at 10:31

    Hello,

    This request is added in the theme improvement task list, so I hope the fix will be included in the next update. Thank you for understanding.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 24, 2017 at 09:31

    Hello,

    You can update the plugins via FTP by re-uploading plugin folder.
    All required plugins for the theme can be downloaded here https://www.8theme.com/download-plugins/

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 23, 2017 at 16:53

    Hello,

    35. Use this css code to hide short description on shop page when list view is enabled:

    .products-list .product .product-details .product-excerpt .data-table {
        display: none;
    }

    36. You can change size for those images in Settings > Media > Thumbnail Size and after saving changes regenerate thumbnails using the plugin https://wordpress.org/plugins/regenerate-thumbnails/

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 23, 2017 at 15:15

    Hello,

    In this case install fresh WordPress and the theme without demo and notify us to help you with demo import.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 23, 2017 at 14:53

    Hello,

    We recommend to run WordPress sites on BlueHost or WP Engine hosting providers.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 23, 2017 at 14:46

    Hello,

    Could you please provide us with FTP login info also?

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 23, 2017 at 14:42

    Руддщб

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 23, 2017 at 13:47

    Hello,

    In this case you need contact your hosting provider support to check if there are issues with database when filtering products.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 23, 2017 at 11:40

    Hello,

    Unfortunately there is no such possibility by default. You can search for any 3-rd party plugins to achieve what you want.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 23, 2017 at 10:18

    Hello,

    You need contact Envato support to check the issue with your account.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 23, 2017 at 10:15

    Hello,

    I’ve added “!important” to previously provided css code. Also you need clear cache on your server to see the changes.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 23, 2017 at 09:15

    Hello,

    Visual Composer is a required plugin for the Legenda theme, so it’s necessary for correct theme functionality.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 22, 2017 at 17:27

    Hello @Ilknur,

    I’ve imported default demo version manually. Please check the site now.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 22, 2017 at 16:02

    Hello,

    You need to be logged in if you want to create or post reply in a topic.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 22, 2017 at 15:36

    Hello,

    The problem with captcha image was caused by cache on your site. I’ve cleared it.
    Please check the site now.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 22, 2017 at 15:14

    Hello,

    Please check your shop page now.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 22, 2017 at 13:05

    Hello,

    You are welcome.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 22, 2017 at 11:10

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content area to check the issue.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 22, 2017 at 10:28

    Hello,

    I’ve checked your site on mobile device with Android 4.4 and don’t see the issues with scrolling you described.

    Regards,
    Jack Richardson.

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    Viewing 5,160 results - 5,131 through 5,160 (of 16,223 total)
Viewing 30 posts - 5,131 through 5,160 (of 16,223 total)
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