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Viewing 30 posts - 5,101 through 5,130 (of 17,794 total)
1 2 3 … 170 171 172 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Jefferson Lee
    Please, check now !
    Kind regards, Jack Richardson

    #417294 Copied In reply to: I’d like to remove the return to top page button because I’d like to add a chat service (tawk.to)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @ricky093,

    We believe that the configuration you are inquiring about can be adjusted within the settings of your payment plugin. We kindly ask you to review these settings or reach out to the plugin’s support team for further assistance.

    Additionally, we encourage our valued customers to create separate topics for distinct inquiries. This practice helps us address each issue more efficiently and keeps our support forum organized. Thank you for your understanding and cooperation in adhering to our forum rules.

    Should your primary concern in this thread be resolved, we would appreciate it if you could mark this topic as closed.

    Thank you for choosing 8Theme. Should you have any more questions, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #417292 Copied In reply to: Waiting list option is not working on the website
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Tom

    We checked your single product prices and here are the frontend result -> https://prnt.sc/h-z641yWb1_N. So, it seems you have the cached version in your browser. Please, clear the browser cache and check again.

    Kind regards,
    Jack Richardson
    The 8theme’s team

    #417289 Copied In reply to: Change Variation swatches on Single Product Page swatches or labels instead of dropdown menu
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Alex,

    We hope this message finds you well. We have reviewed your request and determined that it requires a unique solution not covered by our standard offerings. Specifically, your request involves additional customization to restrict all discounts except for those applicable to specific products.

    To proceed with this customization, we kindly ask you to submit your request through our dedicated customization panel. You can access the panel and post your request by following this link: https://www.8theme.com/account/#etheme_customization_panel.

    Please note that this type of customization falls outside the scope of our basic support services.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #417286 Copied In reply to: Default quantity discounts set to none for new products
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @elrincondelanena.moda@gmail.com,

    I hope this message finds you well. Should you require any modifications to specific strings within the XStore theme, please navigate to Loco Translate, select ‘Edit XStore Theme Translations’, and locate the strings you wish to translate.

    For your convenience, we have already translated one of the strings. You can view the original string and its translation at the following links:
    – Original String: https://prnt.sc/3Jr0zJ7n3wXa
    – Translated String: https://prnt.sc/FDEtK4vyujiF

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    #417285 Copied In reply to: Algunos apartados en la web / tienda online no se traducen al español
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Nicolo,

    I hope this message finds you well. I would like to clarify that the feature you inquired about is not specific to our theme but is instead a functionality integrated within the WordPress core system.

    For detailed guidance on managing this feature, I recommend reviewing the article available at https://wpengine.com/resources/disable-auto-update/. It outlines several methods to disable the auto-update feature. The most recommended approach involves modifying your wp-config.php file. You can disable the automatic updates for the WordPress core by adding the following line of code to your wp-config.php file:

    define('WP_AUTO_UPDATE_CORE', false);

    Additionally, you may want to contact your hosting provider to inquire about any relevant settings on the server that could also manage this feature.

    Should you require further assistance or have any more questions, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #417280 Copied In reply to: Yesterday my theme was updated – by auto update. How to turn it off?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    We sincerely appreciate your valuable suggestions and are pleased to inform you that we will be incorporating most of them in our upcoming update. The necessary tasks have already been assigned to our development team.

    Please note, however, that these improvements will be made in accordance with our existing structure of off-canvas based elements. Should you find that the improves do not fully meet your expectations after the next update, we encourage you to submit a detailed future request at our roadmap page: https://www.8theme.com/roadmap/.

    Thank you once again for your constructive feedback.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #417277 Copied In reply to: terrible styled mini cart in website out of the box
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    We hope this message finds you well. We would like to inform you about the upcoming release of our next update. You can always check the frequency and regularity of our theme updates by visiting our update history page at https://xstore.8theme.com/update-history/. Rest assured, the feature we previously discussed will be included in this forthcoming update.

    Regarding your inquiry about the functionality of your website, we have not identified any issues on our end. However, if you are experiencing difficulties on your site, please provide us with the correct wp-admin + FTP credentials so that we can conduct a thorough examination. Additionally, to better understand the issue, we would appreciate if you could provide more detailed information, including screenshots or videos, which would be very helpful.

    Thank you for your cooperation and understanding.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #417274 Copied In reply to: Set add to cart buttons to same position not possible?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @creativesite,

    We hope this message finds you well. We would like to clarify that the elements you referred to in your query are integral to our theme. Consequently, the texts you are looking to translate typically originate from the XStore theme or the XStore Core plugin.

    We noticed from your screenshot that the translations were applied to strings within the WooCommerce plugin. To assist you further, we have conducted a test translation, which you can view here: https://prnt.sc/igYJLzFay4Tb. The results on the frontend appear to be correct.

    Please ensure that the translations are accurately implemented. It is important to note that if the string includes placeholders such as ‘%1$s’ or ‘%s’, these should be preserved in your translation. These symbols act as placeholders for dynamic content, which will be substituted with static variables or other strings within the files.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #417269 Copied In reply to: Search Result site so all the products can be seen next to the fix open All department
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @creativesite
    Please, change the Hover effect option and see if it solves the quick view display issue -> https://prnt.sc/OYduu7MzFv84. It is vital to admit that each hover effect is different so some elements may not be shown for few of them.
    Kind regards, Jack Richardson

    #417190 Copied In reply to: Search Result site so all the products can be seen next to the fix open All department
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @creativesite,

    Thank you for your kind words regarding our support services. We appreciate your feedback.

    We have reviewed the issue you mentioned concerning the layout on the search results page when no results are found, as per the screenshot you provided https://prnt.sc/zVrqnCn0X199. Currently, we are unable to replicate the same issue on our end.

    Could you please clear your browser cache and check the page again? Additionally, if you could provide the URL where the issue persists, it would greatly facilitate our ability to assist you further.

    Thank you for your cooperation. We look forward to resolving this matter for you promptly.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #417187 Copied In reply to: Search Result site so all the products can be seen next to the fix open All department
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @elrincondelanena.moda@gmail.com
    Please, check now !
    The fix will be included in next update too.
    Kind regards, Jack Richardson

    #417176 Copied In reply to: Critical error when putting the variable products
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Jefferson Lee,

    We are pleased to inform you that we have successfully created a dedicated Wishlist page (https://prnt.sc/SpCqFFrYqNPZ) for displaying the products you have added to your wishlist. This update ensures that the wishlist functionality is now operating correctly.

    Additionally, we have identified that the underlined text on buttons upon hovering is due to the CSS associated with a plugin installed on your website. For further details, please refer to the private area.

    To resolve this issue, we have implemented the following custom CSS in your Theme Options:

    a.button:hover {
    text-decoration: none;
}

    Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #417171 Copied In reply to: I’d like to remove the return to top page button because I’d like to add a chat service (tawk.to)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Creatica
    Could you please, check now ?
    We added the image in your Archive page editor -> https://prnt.sc/GYp4Ni5SKNy4 and set dynamic tags for it with the value of brand.
    The result is next -> https://prnt.sc/XJnqxaPQ5NOW
    Waiting for your feedback !

    #417152 Copied In reply to: Brands content over the products. Is it possible?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @EmporioWeb,

    We have implemented a global update where the sale label will now be displayed on variable products if any of its variations are offered at a discounted price. However, should you prefer to hide the sale label for variable products, you may apply the following custom CSS snippet. Please navigate to Theme Options, then Theme Custom CSS, and finally to Global CSS to add this code:

    .product-type-variable .swiper-entry .sale-wrapper {
    display: none;
}

    We would appreciate your feedback on this solution. Could you please confirm whether this adjustment meets your requirements?

    Best regards,
    Jack Richardson
    The 8Theme Team

    #417139 Copied In reply to: “Sale” Label Issue – Product Gallery – Single Product Builder
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @creativesite,

    We hope this message finds you well. We are writing to inform you of an issue we identified and subsequently resolved on your website. It was noted that the custom-built search results page was not loading correctly when the website header was constructed using the Customizer, rather than the Elementor builder.

    We are pleased to report that we have developed a solution to this problem and have successfully implemented the fix by uploading the necessary file to your website. We invite you to review the corrected functionality at your earliest convenience.

    Furthermore, we would like to assure you that this fix will be included in the next update of our theme. This will ensure that the improvements made will be preserved and seamlessly integrated into future versions.

    Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #417114 Copied In reply to: Search Result site so all the products can be seen next to the fix open All department
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Tom
    Please, check again !
    We believe now you should be satisfied with the results.
    If the main request you created this topic fow is solved you may mark this topic as closed.
    Kind regards, Jack Richardson

    #417108 Copied In reply to: Change Variation swatches on Single Product Page swatches or labels instead of dropdown menu
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @AJ,

    We hope this message finds you well. We have observed that modifications have been made to the parent XStore theme. Please be advised that altering the parent theme directly is generally not permissible, as such changes can lead to complications following updates.

    For a detailed account of the modifications, please refer to the private area.

    It appears from the modifications that the latest version of the theme has not been uploaded. You are currently using version 9.3.18, whereas the most recent version available is v9.4.2 (https://xstore.8theme.com/update-history/). This discrepancy suggests that the update previously mentioned may not have been completed.

    Furthermore, we suspect that changes might have been made to other files within the parent theme. Please note that any modifications to these files will be overwritten and lost upon updating the theme. To avoid this issue and retain your customizations post-update, we strongly recommend utilizing a child theme. This approach allows for safe customization without affecting the integrity of the parent theme.

    Thank you for your attention to this matter. Should you require any assistance or further clarification, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #417103 Copied In reply to: Theme Options Styling / Colour Keeps Loading – Cannot Edit
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    We are pleased to inform you that we have already developed a new feature that allows for the equal height of products in the Archive Products widget. This enhancement is scheduled for release in our next update. You can preview the expected outcome here: https://prnt.sc/E4JiKov6ncYP.

    Should you wish to implement this feature on your website immediately, please provide us with the correct wp-admin access credentials. This will enable us to upload the necessary files. Alternatively, if you require this feature across multiple websites, we can create a patch that can be easily applied to all relevant sites with just a few clicks. For more details on how to use the XStore patcher, please visit: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/.

    Additionally, we would like to highlight that the title limit option is available in our Archive Products widget, which includes several sub-options for customization. You can view this feature here: https://prnt.sc/4UhkNB62mvHz.

    Regarding the activation of the empty star rating, this option is available globally in the Theme Options and can be accessed here: https://prnt.sc/IsDVY3ZFiYSQ. We maintain certain product options within the Theme Options to ensure uniformity across the website. However, if you prefer to have this feature available in specific widgets only, we encourage you to submit a request on our taskboard at https://www.8theme.com/roadmap/. We will consider implementing such requests based on customer demand and popularity.

    Should you have any further inquiries or require additional assistance, please do not hesitate to post your questions on our forum, and we will be more than happy to assist you.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #417075 Copied In reply to: Set add to cart buttons to same position not possible?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Ricardo,

    I hope this message finds you well. We have noticed an issue regarding the configuration of tabs on your web-site. It appears that multiple tabs have been assigned the same ID, which has resulted in the duplication of content across these tabs. You can view the issue here: https://prnt.sc/JQiow6GoPQL-.

    To enhance the functionality and appearance of your tabs, we recommend either creating different custom tabs with unique titles, as demonstrated here: https://prnt.sc/Sy8NqgSzvu_a, or utilizing the Dynamic Tags functionality to make the titles dynamic. This approach allows each custom tab to display unique content, potentially using a unique shortcode or a static block tailored to specific needs.

    Could you please let us know if this solution meets your requirements? If you require further assistance, please, provide us with more detailed information or additional screenshots. This will help us understand your needs better and assist you accordingly.

    Thank you for your attention to this matter. We look forward to your feedback and are here to assist you with any further inquiries.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #417068 Copied In reply to: add 4 additional tabs to the product page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Tom
    Please, check now !
    Result is next -> https://prnt.sc/r4O6mXWDXVDy.
    Kind regards, Jack Richardson

    #417066 Copied In reply to: Change Variation swatches on Single Product Page swatches or labels instead of dropdown menu
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Jefferson Lee,

    I hope this message finds you well. We are currently experiencing difficulties in viewing orders with the login credentials previously provided by you. To facilitate our review and ensure all functionalities are correctly configured, we kindly request access to a user account that has visibility over the relevant order page.

    Additionally, it is our understanding that all buttons should be configurable via Theme Options -> Styling. If the settings in this section are not functioning as expected, we would appreciate if you could grant us access to a user account that includes the order table for further examination.

    Thank you for your attention to this matter. We look forward to your prompt response.

    Best regards,
    Jack Richardson
    8Theme’s Team

    #417064 Copied In reply to: I’d like to remove the return to top page button because I’d like to add a chat service (tawk.to)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @creativesite,

    I hope this message finds you well. We previously requested that you conduct a test using the default Storefront theme, but we have yet to receive a response regarding this matter.

    It is essential to determine if the issue persists with the default theme, as this would indicate that the problem may be related to WooCommerce compatibility rather than our theme.

    Please, provide us screenshots of results after you test it with Storefront theme.

    We appreciate your cooperation and look forward to your prompt response.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #417060 Copied In reply to: Company name and taxfield on woocommerce checkout page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @GreenLion,

    We hope this message finds you well. We would like to direct your attention to the Archive Product Builder documentation, which provides comprehensive guidance on creating custom pages with specific conditions. You can access this resource at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

    Additionally, we suggest considering the creation of a “ghost” page featuring various brands. This page would function similarly to a shop page for your customers. Upon selecting a brand, customers would be redirected to the original shop page where products related to the selected brand are displayed. This approach has been successfully implemented for another client, and you may find the discussion regarding this solution helpful. Please review the details here: https://www.8theme.com/topic/the-theme-is-not-supporting-in-creating-a-brand-page/.

    Should you require further assistance with customization, we invite you to submit a request via our customization panel at https://www.8theme.com/account/#etheme_customization_panel.

    Thank you for choosing 8Theme. We look forward to assisting you further.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #417059 Copied In reply to: Setting up products using brands and categories
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Web hoster,

    I hope this message finds you well. We have recently made some updates to the single product access on your website and would appreciate it if you could review the changes at your earliest convenience. The results can be viewed here: https://prnt.sc/_wqc55e-gIcW.

    Additionally, we have implemented a custom snippet (https://prnt.sc/2qygRrLRYX6s) in your child-theme/functions.php file as follows:

    add_filter('etheme_product_meta_elements', function ($elements) {
    $elements['authorname'] = esc_html__('Authorname', 'xstore-child');
    return $elements;
});

add_action('etheme_product_meta_element_render', function($key, $local_product, $edit_mode, $_this) {
	switch ($key) {
		case 'authorname':
			$authors = get_the_terms( $local_product->get_ID(), $key );
			if ( count($authors) ) {
				foreach ($authors as $author) { ?>
					<span class="<?php echo esc_attr($key); ?>_wrapper detail-container">
                        <span class="detail-label"><?php echo esc_html__('Author', 'xstore-child'); ?>:</span>
                        <span class="<?php echo $key; ?>"><a href="<?php echo esc_url(get_term_link($author, $key)) ?>"><?php echo $author->name; // phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped ?></a>
                            </span>
                    </span>
					<?php
				}
			}
			break;
		
		default:
			// code...
			break;
	}
}, 10, 4);

    This enhancement allows you to select the custom taxonomy named “Authorname” in the list of product meta widget items. You can see this update here: https://prnt.sc/8IPxXa4JkfSd.

    Please review these modifications and let us know if everything meets your expectations or if there are any further adjustments you would like us to make.

    Thank you for your attention to this matter.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    #417058 Copied In reply to: I want to add a new taxonomy of author.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Web hoster,

    I hope this message finds you well. We have noticed that you are currently in edit mode of single product, could you please, close it so we could make our implementations ?

    Thank you for your cooperation and assistance in resolving this matter. Your prompt response will greatly facilitate our support efforts.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    #417044 Copied In reply to: I want to add a new taxonomy of author.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Verno,

    We are pleased to hear that your primary issue has been resolved. To enhance the efficiency of our support process, we kindly ask that you submit any new questions as separate topics. This will allow our support team managers to handle requests more effectively.

    As your current topic has been addressed, we would appreciate it if you could close this thread. This helps us in better managing our time and resources.

    Thank you for your cooperation.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    #417031 Copied In reply to: Have a Problem when using AMP to access my checkout page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Verno,

    I hope this message finds you well.

    We have successfully logged into your website and observed that it functions correctly both with the XStore AMP plugin activated and deactivated. To assist you further, could you please guide us on the specific steps we should follow to replicate the issue you are encountering? Additionally, could you specify which pages are affected?

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    8Theme’s Team

    #416960 Copied In reply to: Have a Problem when using AMP to access my checkout page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Verno,

    I hope this message finds you well.

    We regret to inform you that we are currently unable to fully comprehend the idea you have presented. To assist us in better understanding your concept, we kindly request that you provide additional details. If possible, please include screenshots or a video, as these would greatly enhance our ability to accurately grasp your vision.

    Thank you for your cooperation and looking forward to your response.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #416959 Copied In reply to: Problem with the mobile version using AMP Plugin
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @henrik
    Could you please, provide us the correct wp-admin access to your web-site so we could check the settings of your email template ? Also, if you could share the url for such template it would be much easier for us to check the correct one.
    Kind regards, Jack Richardson

    #416941 Copied In reply to: add the fee in the order, dont showing on emails order
  • 1 2 3 … 170 171 172 … 592 593 594
    5,101–5,130 of 17,794 posts
Viewing 30 posts - 5,101 through 5,130 (of 17,794 total)
1 2 3 … 170 171 172 … 592 593 594