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Visual Composer no longer working - by andreataylor

This topic has 6 replies, 3 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

andreataylor

Participant

March 24, 2017 at 17:59

Hi,

We recently updated the theme. I’m not sure if that’s the cause of the problem with Visual Composer. But Visual Composer is no longer working for us. It is not possible to edit the page, as neither the BackEnd Editor or FrontEnd editor are loading.

Any advice much appreciated,

Best wishes, Andrea

Please, contact administrator
for this information.

#157861 Copied Theme version: 3.0.3 WooCommerce version: 2.6.11

5 Answers

Jack Richardson

Support staff

March 27, 2017 at 08:36

Hello,

Currently you are using outdated theme and required plugins.
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Regards,
Jack Richardson.

#157936 Copied

andreataylor

Participant

April 8, 2017 at 10:37

Thanks Jack,

LEGENDA THEME VERSION: Is this now 3.1?

LEGENDA/WOOCOMMERCE: please could you clarify your instructions. Do we need to (i) remove the ‘woocommerce’ folder (ii) update Legenda theme (iii) update WooCommerce?

VISUAL COMPOSER PLUGIN: I have downloaded Visual Composer v 5.1.1 to my desktop using the link you provided, thank you. Please can you let me know what to do next? I am not clear on the next step?

Thank you, Andrea

#159177 Copied

Jack Richardson

Support staff

April 11, 2017 at 11:11

Hello,

1. Update the theme to the current version 3.1. Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ .

2. Update woocommerce plugin to the 2.6.14 version https://downloads.wordpress.org/plugin/woocommerce.2.6.14.zip . Please don’t update it to the latest 3.0.1 version as there might be incompatibility issue. Our developer team is working now on new theme release.

3. Update Visual Composer, which you downloaded to your desktop. Unzip the archive and upload “js_composer” folder via FTP to your server in wp-content/plugins/ directory with files overwriting.

Regards,
Jack Richardson.

#159529 Copied

andreataylor

Participant

April 29, 2017 at 16:35

That worked – Visual Composer is now operable.
Many thanks Jack.

#161755 Copied

Rose Tyler

Support staff

May 3, 2017 at 13:12

Hello,

You’re welcome!

Regards

#161972 Copied
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