Dear @shopsangam,

We hope this message finds you well. We would like to inform you that any information provided in the private area is accessible exclusively to the topic author and our support manager. This ensures that your data remains confidential and secure.

However, for enhanced security, you can update passwords or modifying all access credentials for your WP-admin and FTP as we requested those data only for the reasons of implemention necessary fixes to your website.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @shopsangam,
It is good to hear that your issues were successfully solved.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

We receive up to 200 support inquiries daily, each requiring timely and accurate responses. Additionally, we would like to highlight that our longstanding clients, particularly those managing 10-15 sites featuring our themes, are given priority due to the volume of their engagements with us.

In case your question raised in the topic is solved we would ask you to mark such topics as closed.

Kind regards,
Jack Richardson

Hello,

Thank you for reaching out and bringing this issue to our attention. We understand the importance of maintaining a seamless operation on your website and appreciate the detailed information you have provided regarding the database issue related to your feed provider.

We have reviewed the attachments and the information in the private content area concerning the conversations with your feed provider and developers. It’s crucial for us to ensure that the functionality of our XStore plugin aligns with your operational needs.

Our development team will investigate this matter thoroughly and work towards implementing a permanent fix to prevent any future reversion of the function code with upcoming updates. We aim to resolve this issue promptly in next theme update.

Should you have any more details to add or require further assistance in the meantime, please do not hesitate to reach out.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Mendel Birnbaum,

We hope this message finds you well. Upon reviewing your website’s configuration, we have observed that you are currently utilizing two page builders, Elementor and WPBakery. Both tools serve similar purposes in terms of building content for pages, posts, and products. To streamline your site’s performance and usability, we recommend discontinuing the use of WPBakery plugin. Elementor, in our experience, not only offers a more user-friendly interface but also includes additional features and is built on optimized code.

Furthermore, since you are using the XStore Header constructed with Elementor, you can enhance its functionality by setting specific conditions for your header. Please follow the steps outlined in the guide below:

1. Open the Header Builder: https://prnt.sc/A9cTgGt1h3by
2. Add a new condition to exclude the ‘Coming Soon’ page: https://prnt.sc/vPkAimMv8GaO

Additionally, as a CSS workaround (without using Yellow Pencil plugin), you may consider adding the following custom CSS in Theme Options under Theme Custom CSS -> Global CSS:

1/ To hide header on specific page (https://prnt.sc/eNc3xOB7CqkY)

.page-id-5139 .elementor-location-header {
    display: none;
}

2/ To hide footer on specific page

.page-id-5139 .elementor-location-footer {
    display: none;
}

We trust these adjustments will enhance your website’s functionality and aesthetic appeal. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @TheOne,

We hope this message finds you well. Please follow the instructions below to implement a static section that will be displayed on all pages of your website:

1. **Create a Static Block**: Begin by creating a static block containing the content you prefer, ensuring that dynamic tags are correctly set. For reference, please see this screenshot: https://prnt.sc/k6BWQGAKQ1zs.

2. **Copy the Shortcode**: Once the static block is created, copy its shortcode. You can refer to this screenshot for guidance: https://prnt.sc/HL9AAJfKdfRs.

3. **Modify Child Theme Functions**: Open the “functions.php” file in your child theme directory.

4. **Add Custom PHP Snippet**: Insert the following PHP snippet into your “functions.php” file. Please replace “6822” with your actual block ID:

add_action("elementor/theme/after_do_header", function() {
       echo do_shortcode('[block id="6822"]');
   }, 100);

5. **Review the Code**: Ensure that the code in your “functions.php” file is correctly implemented. For an example, please view this screenshot: https://prnt.sc/MqYN6ARONV-l.

6. **Verify the Implementation**: After these steps, each page of your website will display the static block right below the header and above the main content. You can verify the implementation on different pages such as the About Us page (https://prnt.sc/uJzuzhIjB2mv) and the Contact Us page (https://prnt.sc/2jeOGdgwmzXy).

Should you require any further assistance or if you prefer us to implement the example block on your website, please provide us with the correct FTP and wp-admin access credentials.

Best regards,
Jack Richardson
The 8Theme Team

Dear @shopsangam,

We hope this message finds you well. We would like to inform you that we have already provided a response to your inquiry in a previous discussion thread. You can view our response and continue the conversation at the following link: https://www.8theme.com/topic/theme-not-working-in-mobile-and-its-very-very-slow/#post-396977.

We kindly ask you to direct any further questions or comments to that thread to maintain a streamlined communication process.

Thank you for your understanding.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Chie,

We regret to inform you that we are unable to determine the cause of the error you reported. Upon review, we have noted the following:

1. The website you provided is currently functioning normally.
2. The WooCommerce log files do not show any fatal or critical errors in the recent days. You can view the log details here: https://prnt.sc/36BZGqYNl7Te

Given these circumstances, we recommend that you contact your hosting provider to request access to their log files. Hosting providers typically maintain their own logs, which could provide further insights into what may be triggering the error and how it can be reproduced.

Thank you for your understanding.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @shopsangam,

Thank you for reaching out to us. We apologize for the delay in responding to your inquiry and recognize the urgency of your concerns. Please rest assured that we are actively investigating the issue you reported. Our team is committed to resolving it as swiftly as possible, and we will continue to keep you informed of our progress.

Upon reviewing your website’s Checkout page, we did not identify any immediate issues at the following link: https://prnt.sc/x56sNiH3coOa. Could you please provide us with additional details regarding the problem you are experiencing? We find that screenshots or videos are particularly helpful in understanding the issue more clearly.

Additionally, we noticed that you have an existing discussion thread related to this request (https://www.8theme.com/topic/theme-not-working-in-mobile-and-its-very-very-slow/#post-396929). To streamline our support process and avoid redundancy, we kindly ask that you continue the conversation in that thread. This approach helps us manage our support resources more efficiently and ensures that we can address diverse client inquiries effectively.

We appreciate your patience and understanding in this matter. Should you have any more information or further questions, please feel free to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @chienyi,

We are pleased to introduce our White Label Branding plugin, designed specifically to meet your customization needs. This versatile plugin offers a range of features including custom theme labels, replacement of the parent theme screenshot, styling for the XStore Control Panel and much more other settings.

For a comprehensive understanding of how this plugin can benefit your projects, we recommend reading the following article: [White Label Branding Plugin](https://www.8theme.com/documentation/docs/white-label-branding-plugin/).

It is important to note that this plugin does not require continuous activation. You may install the plugin, adjust the settings according to your preferences, and then remove it. This ensures that its use remains confidential and untraceable on your website.

We believe that this tool will significantly enhance your website’s branding and user experience. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @IT-Spectrum,

Thank you for your communication. As previously mentioned, we will incorporate the suggested improvements in the upcoming theme update. We appreciate your continued support and collaboration with the 8theme team.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @patrickjanko,

I hope this message finds you well. Could you kindly verify whether the issue persists exclusively with the XStore theme when no third-party plugins are active (you have 71 currently active) ? Should the issue also occur with the default WooCommerce Storefront theme, we recommend reaching out to either PayPal plugin support or WooCommerce for further assistance.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @IT-Spectrum,

We hope this message finds you well. We are grateful for your decision to choose our theme and utilize its features. We are committed to implementing the improvements you have suggested. However, we require further details regarding the dynamic values for certain widgets, as their inclusion was not immediately clear to us.

1. Could you please provide clarification on the example of the dynamic value used in the Circle Progress Bar? It is our understanding that this widget should only accept integer values. Consequently, we are curious about the dynamic arguments that return an integer value. For instance, please refer to this screenshot for context: https://prnt.sc/0Yb_WQFQIFsm.

2. Regarding social links, could you provide a few examples of social links that can be derived from dynamic values? Here is an example for your reference: https://prnt.sc/dKz73rYIbtl6.

We plan to incorporate dynamic parameters for the other mentioned widgets in the next theme update.

Thank you for your cooperation and assistance in enhancing our theme’s functionality. We look forward to your prompt response.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Freelancer,

I hope this message finds you well. I am writing to provide you with information regarding the autoplay speed settings for the marquee widget. You have the option to adjust the speed to either increase or decrease according to your preference. For your reference, please see the screenshot here: https://prnt.sc/tJUoOGcrJygU.

Should you require an alternative solution, you may consider utilizing another widget named “Carousel Anything,” which also supports the autoplay feature. You can view this option here: https://prnt.sc/pdRpB4MTQICN. Additionally, an example of this widget implemented in a header is available for your review on our demo page: https://xstore.8theme.com/elementor3/yoga-accessories/.

Another possible solution is to incorporate a custom HTML widget with the following content:
<marquee bgcolor="#CC9933" direction="up" behaviour="slide" class="align-center">This text will scroll from right to left</marquee>

For more detailed information about the default Marquee HTML tag, please visit: https://developer.mozilla.org/en-US/docs/Web/HTML/Element/marquee.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Focu5,

We recommend that you refer to Google’s instructions directly, as they include guidance that may be pertinent to your situation, including potential links to large image files. For instance, upon inspecting the homepage products at [this link](https://prnt.sc/eq3JclXWBveJ), it is evident that very large images are being loaded, whereas the required size is approximately 400×400 pixels.

Further analysis of your Product widgets settings revealed that the ‘woocommerce_thumbnail’ size is currently selected, as shown [here](https://prnt.sc/K_fzjr7Ethwj). While this setting is generally appropriate, the dimensions used for these images are excessively large, as demonstrated [here](https://prnt.sc/szAt9cQMveNE). It is inefficient to load such large images for Product archives, and we advise reducing them to a minimum size of about 600 pixels to enhance loading times.

Please remember to keep your image file sizes as small as possible without compromising on quality. This is a straightforward yet effective strategy to accelerate your store’s performance and increase conversion rates.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Sam,

We are pleased to inform you that we have successfully configured the settings on your website. The updates have been verified from both a logged-in session and an incognito browser session. You can review the changes at the following links:

– Theme options: https://prnt.sc/G0VhG0Ix3ajw
– Logged In session: https://prnt.sc/gDUDhjDtWX2d
– Incognito session: https://prnt.sc/CNfjEXYoLTvz

Could you please take a moment to review these updates at your earliest convenience? If you encounter any issues or have any questions, do not hesitate to provide us with screenshots or further details of the challenges you are facing.

Thank you for your attention to this matter. We look forward to your feedback.

Best Regards,
Jack Richardson
The 8Theme Team