Issue in Login to view the price - by Sam

This topic has 9 replies, 4 voices, and was last updated 3 weeks, 5 days ago ago by Andrew Mitchell

  • 8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2024 at 07:35

    Hello, Sam,

    Thank you for reaching out to us with your concerns.

    1/ Could you please confirm if you are utilizing server cache or a CDN? We kindly request that you clear all caches. If the issue persists, we would appreciate it if you could provide us with FTP access to further investigate the matter.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    2/ We would also be grateful if you could provide screenshots and URLs of the pages in question to help us better understand your request.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Sam
    Sam
    Participant
    May 25, 2024 at 13:21

    Hello team!

    1) I deleted the cache and the issue still same. Please receive the login information in the private section.

    2) Check the screen shot and inform me how can change the background color.

    https://prnt.sc/wgPrX61BkE2u

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2024 at 13:48

    Hello, Sam,

    1/ We can’t connect FTP using the credentials you provided.
    Please try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.

    2/ Theme Options > Styling > Light buttons.

    Best Regards,
    8Theme’s Team

    Avatar: Sam
    Sam
    Participant
    May 25, 2024 at 14:13

    Please find it for your action

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2024 at 14:26

    Hello, Sam,

    We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/EvxfUQ6m7R9x . To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.

    Kind Regards,
    8theme team

    Avatar: Sam
    Sam
    Participant
    May 25, 2024 at 17:12

    please use this one

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 27, 2024 at 07:51

    Dear @Sam,

    We are pleased to inform you that we have successfully configured the settings on your website. The updates have been verified from both a logged-in session and an incognito browser session. You can review the changes at the following links:

    – Theme options: https://prnt.sc/G0VhG0Ix3ajw
    – Logged In session: https://prnt.sc/gDUDhjDtWX2d
    – Incognito session: https://prnt.sc/CNfjEXYoLTvz

    Could you please take a moment to review these updates at your earliest convenience? If you encounter any issues or have any questions, do not hesitate to provide us with screenshots or further details of the challenges you are facing.

    Thank you for your attention to this matter. We look forward to your feedback.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 27, 2024 at 08:21

    Dear Sam,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

  • Viewing 9 results - 1 through 9 (of 9 total)

The issue related to '‘Issue in Login to view the price’' has been successfully resolved, and the topic is now closed for further responses

Helpful Topics

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.