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Issue in Login to view the price - by Sam

This topic has 9 replies, 4 voices, and was last updated 2 months ago ago by Andrew Mitchell

Sam

Participant

May 24, 2024 at 16:51

Hello teams!

1. The prices does not appears even already Logged in.

2. How can I adjust background color of Login to view price button in sidebar and in single product page.

Please, contact administrator
for this information.

#396547 Copied Theme version: 9.3.10

8 Answers

Rose Tyler

Support staff

May 25, 2024 at 07:35

Hello, Sam,

Thank you for reaching out to us with your concerns.

1/ Could you please confirm if you are utilizing server cache or a CDN? We kindly request that you clear all caches. If the issue persists, we would appreciate it if you could provide us with FTP access to further investigate the matter.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

2/ We would also be grateful if you could provide screenshots and URLs of the pages in question to help us better understand your request.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#396587 Copied

Sam

Participant

May 25, 2024 at 13:21

Hello team!

1) I deleted the cache and the issue still same. Please receive the login information in the private section.

2) Check the screen shot and inform me how can change the background color.

https://prnt.sc/wgPrX61BkE2u

Please contact administrator
for this information.

#396624 Copied

Rose Tyler

Support staff

May 25, 2024 at 13:48

Hello, Sam,

1/ We can’t connect FTP using the credentials you provided.
Please try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.

2/ Theme Options > Styling > Light buttons.

Best Regards,
8Theme’s Team

#396628 Copied

Sam

Participant

May 25, 2024 at 14:13

Please find it for your action

Please contact administrator
for this information.

#396633 Copied

Rose Tyler

Support staff

May 25, 2024 at 14:26

Hello, Sam,

We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/EvxfUQ6m7R9x . To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.

Kind Regards,
8theme team

#396634 Copied

Sam

Participant

May 25, 2024 at 17:12

please use this one

Please contact administrator
for this information.

#396664 Copied

Jack Richardson

Support staff

May 27, 2024 at 07:51

Dear @Sam,

We are pleased to inform you that we have successfully configured the settings on your website. The updates have been verified from both a logged-in session and an incognito browser session. You can review the changes at the following links:

– Theme options: https://prnt.sc/G0VhG0Ix3ajw
– Logged In session: https://prnt.sc/gDUDhjDtWX2d
– Incognito session: https://prnt.sc/CNfjEXYoLTvz

Could you please take a moment to review these updates at your earliest convenience? If you encounter any issues or have any questions, do not hesitate to provide us with screenshots or further details of the challenges you are facing.

Thank you for your attention to this matter. We look forward to your feedback.

Best Regards,
Jack Richardson
The 8Theme Team

#396746 Copied

Andrew Mitchell

Support staff

May 27, 2024 at 08:21

Dear Sam,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#396754 Copied
Tagged: issue in login, login troubleshooting, price visibility error, view price problem, woocommerce login issue, wordpress woocommerce templates
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