Jack Richardson

Dear @Creativelayers,

We hope this message finds you well.

We kindly ask you to review the issue now. We have identified a bug in our code that prevents specific scripts from loading on the advanced checkout layout page when the page is initially built using Elementor and then switched to the default shortcode content.

Please note that this issue will be addressed to fix in the upcoming theme update.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

Dear @khurram virk,

Thank you for reaching out to us.

Please note that the optimization you are referring to is not included within the scope of our theme. We recommend configuring this through cache plugins or adjusting the settings on your hosting platform.

We appreciate your understanding.

Best regards,
Jack Richardson
8Theme Team

Hello @Ioana
Please, check now !
Kind regards, Jack Richardson

Dear @Tal,

We hope this message finds you well.

Could you kindly provide us with details regarding the devices you are currently using? Additionally, we would appreciate it if you could check the issue from an incognito browser.

We have conducted tests on our own devices and were unable to replicate the issue you mentioned.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

Hello @Tal

It seems you have CDN active on your web-site. Could you please, clear the cache and check then ?

Kind regards,
Jack Richardson
The 8theme’s team

Hello @JiPanditJI
There was no issues. We just added the widget on your Single product layout content that displays navigation of prev/next products.
Kind regards, Jack Richardson
The 8theme’s team

Dear @Merin,

We hope this message finds you well.

It has come to our attention that you are using the Slider Revolution template on your homepage. To adjust the delay settings, we kindly recommend reviewing the plugin’s documentation and configuring the necessary settings within the slider template. You can find the relevant information and guidance here: https://www.sliderrevolution.com/help-center/.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Tal,

We hope this message finds you well.

Could you kindly provide us with the URL of the page where the issue is occurring? We have reviewed your homepage and noticed that the arrows on the sliders appear to be functioning normally.

Thank you for your assistance.

Best regards,
Jack Richardson
The 8Theme Team

Hello @JiPanditJI
Could you please, check now ?
Kind regards, Jack Richardson

Hello @LVRB Love’s Rebel
At this time the only available way to fix the translations on client’s web-sites is to make a rollback of WP version to 6.6.

We checked other forums and here is evidence that these issues have been raised not only on our forum but also in other plugin-related topics:

1. Showing all X results on category sites is not translated after update -> https://wordpress.org/support/topic/showing-all-x-results-on-category-sites-is-not-translated-after-update/
2. Known issues with WordPress 6.7 -> https://wordpress.org/support/topic/known-issues-with-wordpress-6-7/
3. Translations are no longer loading from the theme folder -> https://wordpress.org/support/topic/translations-are-no-longer-loading-from-the-theme-folder/#post-18132409

That means that the latest update of WordPress made such issues on too many web-sites and not only the ones used our theme.

Thank you for understanding our position and respecting our support rules !

Once you make a backup you can also check if the other issues are fixed. Because they could be also related to the update of WP v6.7.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @Ali,

Thank you for reaching out to us. We understand your concern regarding the performance of your site.

To assist you better, could you please provide more details about the specific files or tools you are referring to? This will help us recommend the most appropriate solution to optimize your site’s speed and performance.

We look forward to your response and are here to help.

Best regards,
8Theme’s Team

Dear @Peter,

I hope this message finds you well.

Could you kindly provide us with the correct WP-Admin access so that we can review your Theme Options configurations? It appears that there may be an issue with the translation settings, where a string might have been set incorrectly, resulting in the “amount left” value being missing.

We appreciate your assistance and look forward to resolving this for you.

Best regards,
Jack Richardson
8Theme Team

Dear @Janina,

The latest WordPress update v.6.7 caused the following problems:
Here is evidence that these issues have been raised not only on our forum but also in other plugin-related topics:

1. Showing all X results on category sites is not translated after update -> https://wordpress.org/support/topic/showing-all-x-results-on-category-sites-is-not-translated-after-update/
2. Known issues with WordPress 6.7 -> https://wordpress.org/support/topic/known-issues-with-wordpress-6-7/
3. Translations are no longer loading from the theme folder -> https://wordpress.org/support/topic/translations-are-no-longer-loading-from-the-theme-folder/#post-18132409

We have tried to find a solution, but since this issue originates from WordPress itself, we are unable to resolve it directly. As a result, the temporary solutions we can offer at this time are:

1. Rollback your site to the previous WordPress version, where all translations were working correctly. Additionally, disable auto-updates on the server to prevent the site from automatically updating back to the problematic version.
2. Wait for WordPress to release an update that addresses and resolves this bug. Unfortunately, we cannot estimate how long this will take.

We are actively monitoring the situation and will notify you immediately when a solution becomes available. Once resolved, we will release an update with the necessary fixes.

Thanks for understanding !

Kind regards, Jack Richardson
The 8theme’s team

Dear @Merin,

I hope this message finds you well.

We would like to inform you that, unfortunately, we are still unable to see any sliders on your homepage. Could you kindly confirm if they have been removed?

Additionally, we previously sent you a few questions, but we have not yet received a response. We kindly request that you provide answers to those questions, as it is essential for us to have this information.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
8Theme Team

Dear @Plethora,

We hope this message finds you well.

We understand your urgency in having the issue resolved as soon as possible. However, as previously requested, we kindly ask that you provide us with screenshots or a video demonstrating how to reproduce the issue. The information you provided regarding switching the language from the menu does not seem applicable, as there is currently no such language switcher available (as shown here: https://prnt.sc/g3mt0Yz6Gs8v).

In order for us to assist you effectively, we would greatly appreciate it if you could provide the correct steps or additional details to help us investigate the issue further.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team