Can’t apply patches, saying theme needs updating, but I have no option to update

This topic has 6 replies, 4 voices, and was last updated 2 weeks, 4 days ago ago by Jack Richardson

  • Avatar: veryvivid20
    veryvivid20
    Participant
    May 24, 2024 at 17:13

    Hello, my website is running running extremely slow suddenly, I can’t seem to apply any patches, as it’s saying I need to update my theme, however I’m not getting the option to update. Thank you

    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 25, 2024 at 06:55

    Hello, @veryvivid20,

    1/ To update the theme, please read and follow the instructions written in our theme documentation here: https://xstore.helpscoutdocs.com/article/63-theme-update

    2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: veryvivid20
    veryvivid20
    Participant
    May 26, 2024 at 08:47

    Hello, I have tried the above and still having no look with applying the patches. and still having issues with the theme in general with speed and styling etc. I have included access to the site here for you in the private content. Thank you

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 26, 2024 at 14:37

    Hello, @veryvivid20,

    Please provide FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: veryvivid20
    veryvivid20
    Participant
    May 27, 2024 at 08:39

    Hello, I have provided the FTP details in the private area for you…

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 27, 2024 at 13:22

    Dear @veryvivid20,

    Upon reviewing your dashboard, we observed that you were previously utilizing an outdated version of the XStore theme. For reference, you can compare the old version at https://prnt.sc/J-ps2O5vJqlG with the new version at https://prnt.sc/u4jyzkHKJ6vq. This occurred because the ‘xstore-4’ template was set as the parent template for your child theme, as shown here: https://prnt.sc/GjwOdoJFKaCr, and the xstore-4 theme package, which is an older version, was installed.

    We have updated the template in your child theme to ‘xstore’, which can be viewed here: https://prnt.sc/1doILPev1BuM. As a result, your theme is now fully upgraded to the latest version, complete with all the features that were previously unavailable to you.

    Moving forward, you have the capability to apply patches and immediate fixes directly to your website. For more information on how to use the XStore patcher, please visit: https://xstore.helpscoutdocs.com/article/158-how-to-use-xstore-patcher.

    Best regards,
    Jack Richardson
    The 8Theme Team

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