Search results displays “No Products” Issue

Hello @Olga777,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Olga777,

Thanks for providing us the wp-admin access. We are now able to login to your web-site and check your configuration but we also need the FTP access to make some debug in your files.

Could you please also provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Olga777,

We have investigated the issue and discovered that it occurs when the “Search by SKU” setting is enabled. As a temporary measure, we have disabled this setting on your website (please see the screenshot: https://gyazo.com/5be4c7e1d0d8d31b1d1ab8d00df4d0a4) to ensure that customers can search for products and view them correctly on the search results page (please see the screenshot: https://gyazo.com/787379c7a0e9fd39b91252e2211e2848). Could you please check the functionality now?

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Olga777,

Thank you for reaching out to us. We are delighted to hear that everything is working smoothly now. Should you have any further questions or need assistance, please do not hesitate to contact us.

Kind regards, Jack Richardson
The 8theme’s team