Hello @custmcreations,

The credentials you provided do not grant us administrative access, preventing us from editing the content. However, you can modify your homepage by adding the “product-stretch-one-column” class to the row or columns containing the products you wish to display in a single column. Subsequently, you can apply the following custom CSS to your page’s CSS or globally in Theme Options if you prefer this single-column layout across other pages:

.product-stretch-one-column .product {
    width: 100%;
}

If you require further assistance, please provide us with the correct access to your website.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Nesa,

We would like to inform you of a known WooCommerce issue that occurs after importing products, where certain attributes and prices may not display correctly till manually updated the item. Please note that this issue is not related to our theme. If you have imported a large number of products, we recommend contacting your hosting provider to trigger a cron job to programmatically update your products. For a smaller number of items, you may update them manually.

Additionally, please be aware that we display on-sale products based on the default WooCommerce query, which may result in similar issues when using their default shortcode. You are welcome to submit your questions on their support forum at the following link: https://wordpress.org/support/plugin/woocommerce/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Vivohome,

Our theme does not cache the page content; however, we do have static block cache, menu cache, and ajaxify options that you can enable or disable in the Theme Options. Based on our review of the page source, this does not appear to be the issue in your case. Therefore, we kindly request that you check and try the solution we suggested above.

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @Denise,

We hope this message finds you well.

It has come to our attention that there are some issues with the default Flexbox element in Elementor when the Atomic feature is enabled. In your situation, we recommend using the Grid layout for columns, as it is specifically designed for such cases. We have already created an example for you on a new page. Please check the link provided in the private content.

You can view the frontend result here: https://gyazo.com/c6888330500d8d12d680baba1e9216b0

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Vivohome,

At present, we do not observe any issues with the images on your website. However, the issue you described may be due to incorrect regeneration of images or the manual removal of some images from your server. This matter is not related to any configuration within our theme. We recommend regenerating the thumbnails using a tool such as https://wordpress.org/plugins/force-regenerate-thumbnails/.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @kyliew,

We apologize for the delay in responding due to the weekend.

Upon reviewing your website, we noticed that you are using the XStore Elementor Checkout Page widget on your checkout page. In this case, the settings you configure for changing the type of checkout page in your Theme Options -> WooCommerce -> Cart/Checkout layout are not being applied. To ensure full compatibility with the Theme Options settings and your plugin for modifying certain sections on the checkout page, we kindly request that you edit your Checkout page content by replacing the current widget with a Shortcode element and inserting the [woocommerce_checkout] content. This will allow your checkout page layout to inherit the settings from your Theme Options.

If you require any further assistance, please clarify your request in detail and provide temporary wp-admin access in private content.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @baitech,

Please, check the private content.

Kind regards, Jack Richardson
The 8theme’s team

Dear @baitech,

We hope this message finds you well.

Regrettably, the access credentials provided for the website protection appear to be incorrect. We kindly ask you to verify the credentials before sending them to us. Once we have the correct access, we will be able to review the issue and check your settings. However, at this moment, we are unable to verify the wp-admin access as we cannot view the website.

Also, you can check how it works when you enable the “Disable pjax pagination” option in Theme Options -> Speed Optimizations.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Jacomijn,

Could you kindly check now? We have implemented a JavaScript code snippet in your child theme’s functions.php file and tested it, and it is now working correctly.

Frontend result: https://gyazo.com/ce960a4135c48548daa8f4af771dad4a

Code snippet:

add_action( 'wp_enqueue_scripts', 'xstore_child_rescope_wc_tabs_delegation', 999 );
function xstore_child_rescope_wc_tabs_delegation() {

  if ( ! function_exists( 'is_product' ) || ! is_product() ) {
    return;
  }

  $handle = wp_script_is( 'wc-single-product', 'enqueued' ) ? 'wc-single-product' : 'jquery-core';

  $js = <<<'JS'
( function ( $ ) {
  'use strict';

  var needle = '.wc-tabs li a, ul.tabs li a',
    fixed  = '.wc-tabs > li > a, ul.tabs > li > a';

  function et_rescope_wc_tabs_delegation() {
    var body    = $( document.body ),
      patched = false,
      events;

    if ( typeof $._data !== 'function' ) {
      // No access to jQuery's event store: drop core's tab delegation,
      // XStore drives its own tabs anyway.
      body.off( 'click', needle ).off( 'keydown', needle );
      return false;
    }

    events = $._data( document.body, 'events' ) || {};

    $.each( [ 'click', 'keydown', 'keyup' ], function ( i, type ) {
      $.each( ( events[ type ] || [] ).slice(), function ( j, handler ) {
        if ( ! handler.selector || 0 !== handler.selector.indexOf( needle ) ) {
          return;
        }
        body
          .off( type, handler.selector, handler.handler )
          .on( type, handler.selector.replace( needle, fixed ), handler.handler );
        patched = true;
      } );
    } );

    return patched;
  }

  // wc-single-product.js is loaded with defer and binds inside jQuery(ready),
  // so it is usually still unbound when this ready callback fires.
  // Retry for a short while, then give up.
  $( function () {
    var tries = 0;

    ( function attempt() {
      if ( et_rescope_wc_tabs_delegation() || ++tries > 40 ) {
        return;
      }
      window.setTimeout( attempt, 50 );
    } )();
  } );

  $( window ).on( 'load', et_rescope_wc_tabs_delegation );
} )( jQuery );
JS;

  wp_add_inline_script( $handle, $js );
}

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Jacomijn,

Thank you for providing us with the correct access. Could you kindly clarify whether the FAQ accordion tab was implemented using an additional plugin or through custom modifications? Additionally, could you please provide us with temporary FTP access? Our analysis indicates that we need to debug the issue by making some modifications to the templates, which is not possible with only wp-admin access.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Jacomijn,

We hope this message finds you well.

We were unable to locate any products on your website. Kindly provide us with the correct wp-admin access details, any product URL, and any other relevant information in your response. This will enable us to review the matter without needing to repeatedly request the correct credentials or ask additional questions. Our aim is to assist our customers efficiently, and prolonged conversations can make it challenging to fully understand your primary request.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Bas Kling,

Thank you for your detailed review of your request. We would like to clarify that, as you noticed, the flex direction is not correctly applied on some specific layouts. This setting is provided by the Elementor plugin for the Container widget, not by our theme. Additionally, we have checked and found that you are using the paid version of Elementor PRO, which allows you to have first-priority support on their forum for questions related to their plugin functionality, including the json data on export/import templates. Have you posted your question on their support forum, and if so, what feedback did you receive?

You have provided us with the IDs of templates, and we would like to check their settings. However, the previously provided wp-admin access to your website is no longer valid for us to log in. Therefore, we kindly ask you the following:

1. Have you submitted a topic on the official Elementor PRO support forum? If so, could you please attach their feedback?
2. If you would like us to review your request, please provide us with the correct temporary wp-admin access in private content. Additionally, please attach the URLs of products that have correct and incorrect content layouts.

Thank you for your understanding and for respecting our support policy.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Recep,

Your request pertains to the functionality of the WooCommerce plugin rather than our theme. However, as we always strive to assist our customers, we have attached a response that you may find useful.

Important Security Warning: Allowing passwords like “12345” makes customer accounts highly vulnerable to brute-force attacks. Hackers can easily guess these passwords and compromise user accounts, personal data, and order history. If you are trying to make testing easier, please remember to:

– Remove this code before your website goes live to the public.
– Limit this setting to administrator roles or specific test accounts if possible.
– If you are using this for testing, let us know if you want to bypass password rules for specific users only or if you need help disabling the password strength meter UI entirely so the warning message disappears.

However, if you still wish to allow simple passwords during account creation in WooCommerce, you can try using the following custom snippet in child-theme/functions.php:

add_filter( 'woocommerce_min_password_strength', 'etheme_child_allow_weak_passwords' );
function etheme_child_allow_weak_passwords( $strength ) {
    // Sets the required strength level to 0 (Very Weak / Anything allowed)
    return 0; 
}

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @javi_web,

Are you experiencing any issues when logged in or logged out? The built-in Compare functionality offers basic settings and configuration. However, if you require more advanced settings, you can install a plugin for Compare functionality, such as YITH Compare.

In our tests, we checked the Compare feature for both logged-in and logged-out customers, and the Compare table displayed correct results: https://gyazo.com/97b1a1a97f7e82671995bce3b059622b.

The content of the Compare table can be customized in Theme Options -> WooCommerce -> Compare [https://gyazo.com/c84be3e07ae32d318c307d83805713b2] (backend settings and Live theme options).

Compare/Wishlist requires configurate the specific cookies to set in your cache plugins for correct work: https://www.8theme.com/documentation/xstore/support/cookies/

If you have specific steps to reproduce the issue, please provide us with a video of your testing or try using the plugin instead of our built-in functionality and check again.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @kyliew,

Thank you for your message. We are delighted to hear that everything is working well now. If you have any further questions or need assistance in the future, please do not hesitate to reach out.

Best Regards,
Jack Richardson
The 8Theme’s Team