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Homepage Section Invisible in Elementor Editor After Theme Update

This topic has 9 replies, 2 voices, and was last updated 3 weeks, 3 days ago ago by Jack Richardson

John

Participant

July 30, 2026 at 08:07

Hello,

After updating the theme, the main section with the product hotspots on the homepage is invisible within the Elementor editor (the section appears empty), even though it displays correctly on the front-end.

I have already tried clearing the cache and regenerating Elementor CSS & Data, but the issue persists. Could you please check this and advise how to fix it?

Thank you!

Please, contact administrator
for this information.

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support staff only.

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8 Answers

Jack Richardson

Support staff

July 30, 2026 at 09:20

Hello @John,

Could you kindly try accessing the editor from a different browser? We have verified that the section exists and is displayed correctly. You can view it here: https://gyazo.com/693db03085c8a3c742c41947f8177271.

Best regards,
Jack Richardson
The 8Theme’s Team

#472252 Copied

John

Participant

July 30, 2026 at 09:46

I’ve tried with Brave and safari and I got the same result. The section is empty.
Really weird.
What can i do? With what browser you’ve opened it?

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Jack Richardson

Support staff

July 30, 2026 at 09:53

Hello @John,

Safari: https://prnt.sc/KqX33hFMoSJy
Chrome: https://gyazo.com/693db03085c8a3c742c41947f8177271

Please, try from another device then.

Kind regards, Jack Richardson
The 8theme’s team

#472256 Copied

John

Participant

July 30, 2026 at 10:05

I’ve tried from another device and I get the same results unfortunately.

What is going on? This problem displayed after the theme update

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Jack Richardson

Support staff

July 30, 2026 at 10:19

Hello @John,

Please provide us with a video in the private content area from your testing, as we were unable to replicate the issue on our end, as shown in the attached screenshots. You can upload your video to services such as https://fex.net/ and share a download link with us.

Best regards,
Jack Richardson
The 8Theme’s Team

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John

Participant

July 30, 2026 at 10:26

https://fex.net/s/bpff7et

now I can’t see it to the frontend too. Which widget was before?

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John

Participant

July 30, 2026 at 10:34

I found the issue. Thank you so much for your help!

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Jack Richardson

Support staff

July 30, 2026 at 11:55

Hello @John,

Please, provide us more details so other customers could fix the issue once they have simiar. Also, we are pleased to hear that you have identified the issue. If you require any further assistance or have any additional questions, please do not hesitate to contact us.

Kind regards, Jack Richardson
The 8theme’s team

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