Jack Richardson

Dear @Elon,

We hope this message finds you well.

We would like to clarify a few points regarding the issues you have encountered. Please note that we thoroughly test each update before its release to ensure there are no bugs related to the theme. Based on our review, the following observations have been made:

1. Your current theme version is not up to date, as shown here: https://prnt.sc/BnyLFxS79Z0N. This indicates that the issue occurred without applying the latest theme update, which significantly reduces the likelihood that the problem originates from our theme.

2. The issues on your website appear to be related to content modifications, such as a missing image: https://prnt.sc/RSSvTXkEQRDR. Kindly ensure that the correct image is selected for your banners, as the previously used image seems to have been removed from your server.

3. Regarding the marquee widget, you may enable the following option: https://prnt.sc/cXuHNhbQy-zn, or alternatively, align the widget to the center: https://prnt.sc/3QrZ68G1tkgO. Please note that this is also unrelated to any theme-related issues.

Also, please, separate your different questions in different topics for making our support managers work independetly on each of your questions.

Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @DebbieC,

I hope this message finds you well.

1. Could you please temporarily disable the cache and CDN in order to verify whether the issue with the empty wishlist page still persists?

2. Regarding the “Add to Cart” action, kindly refer to the following reply for more details: https://www.8theme.com/topic/unable-to-find-a-page-that-is-the-final-page-when-a-customer-places-order-and-get-order-details/#post-433425. Please note that the alert is triggered via JavaScript, so it cannot be disabled directly. However, you may hide the action select (located at the bottom left) using custom CSS.

3. To hide the “Add All to Cart” button, you can use the following CSS snippet:

.mini-cart-buttons .add-all-products {
    display: none;
}

4. You should edit the appropriate menu, by navigation to Dashboard → Appearance → Menus. Since this dropdown menu is created manually, you can modify the links directly within the menu editor.

5. Please note that the share icons are only visible to logged-in users, as wishlist items are stored in the user meta data of authenticated customers.

6. The cashback section does not originate from our theme. It appears to be provided by a third-party plugin. We recommend reviewing your installed plugins and temporarily deactivating them one by one to identify the source.

7. It seems that during the migration process, the GTIN field was assigned an unintended value, as shown here: https://prnt.sc/taakBUpL65AP. You may manually clear this field or disable the built-in GTIN option by adding the following snippet to your child theme’s functions.php file:

add_filter('etheme_product_option_gtin', '__return_false');

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Lear,

Thank you for reaching out.

Please note that we do not provide support via TeamViewer or similar remote access tools due to support policy. As previously requested, kindly provide us with FTP access so we can proceed with assisting you effectively.

Kind regards,
The 8Theme Team

Dear @Recep,

If you are using a child theme, kindly add the following code to the functions.php file of your child theme:

function etheme_sale_label_percentage_text( $product_object, $sale_text, $is_single_product = false ) {
		$element_options = array();
		if ( ! $product_object->is_on_sale() ) {
			return $sale_text;
		}
		$element_options['sale_label_text'] = $sale_text;
		$sale_variables = $is_single_product || etheme_get_option( 'sale_percentage_variable', 0 );
		$product_type = $product_object->get_type();
		if ( $product_type == 'variable' ) {
			if ( $sale_variables ) {
				$element_options['variation_sale_prices'] = array();
				foreach ( $product_object->get_available_variations() as $key ) {
					if ( $key['display_regular_price'] == $key['display_price'] ) {
						continue;
					}
					$element_options['variation_sale_prices'][] = (float) round( ( ( $key['display_regular_price'] - $key['display_price'] ) / $key['display_regular_price'] ) * 100 );
				}
				if ( count($element_options['variation_sale_prices']) )
				    $element_options['sale_label_text'] = sprintf( esc_html__( 'Up to %s', 'xstore' ), '%' . max( $element_options['variation_sale_prices'] ) );
			}
		} elseif ( $product_type == 'grouped' ) {
			if ( $sale_variables ) {
				$element_options['grouped_sale_prices'] = array();
				foreach ( $product_object->get_children() as $key ) {
					$_product = wc_get_product( $key );
					if ( $_product->get_type() == 'variable' && $_product->is_on_sale() ) {
						foreach ( $_product->get_available_variations() as $key ) {
							if ( $key['display_regular_price'] == $key['display_price'] ) {
								continue;
							}
							$element_options['grouped_sale_prices'][] = (float) round( ( ( $key['display_regular_price'] - $key['display_price'] ) / $key['display_regular_price'] ) * 100 );
						}
					} else {
						if ( $_product->is_on_sale() ) {
							$regular_price = (float) $_product->get_regular_price();
							$sale_price    = (float) $_product->get_sale_price();
							if ( $regular_price == $sale_price ) {
								continue;
							}
							$element_options['grouped_sale_prices'][] = (float) round( ( ( $regular_price - $sale_price ) / $regular_price ) * 100 );
						}
					}
				}
				$element_options['sale_label_text'] = sprintf( esc_html__( 'Up to %s', 'xstore' ), '%' . max( $element_options['grouped_sale_prices'] ) );
			}
		} else {
			if ( apply_filters( 'etheme_sale_label_percentage', etheme_get_option( 'sale_percentage', 0 ) ) ){
				if ( $product_type == 'bundle') {
					$element_options['regular_price']   = (float) $product_object->min_raw_regular_price;
					$element_options['sale_price']   = (float) $product_object->min_raw_price;
				}
				else {
					$element_options['regular_price'] = (float) $product_object->get_regular_price();
					$element_options['sale_price']    = (float) $product_object->get_sale_price();
				}
				if ( $element_options['regular_price'] && $element_options['sale_price'] ) {

					$element_options['sale_label_text'] = sprintf( str_replace('{sales_text}', $element_options['sale_label_text'], __( '{sales_text} %s', 'xstore' )), '%' . round( ( ( $element_options['regular_price'] - $element_options['sale_price'] ) / $element_options['regular_price'] ) * 100 ) );
				}
			}
		}
		
		if ( class_exists( 'WAD_Discount' ) ) {
			$all_discounts = wad_get_active_discounts( true );
			$product_id    = $product_object->get_id();
			if ( in_array( $product_type, array( 'variation', 'variable' ) ) ) {
				$product_id = $product_object->get_available_variations();
			}
			foreach ( $all_discounts as $discount_type => $discounts ) {
				foreach ( $discounts as $discount_id ) {
					$discount_obj = new WAD_Discount( $discount_id );
					if ( $discount_obj->is_applicable( $product_id ) ) {
						$settings                           = $discount_obj->settings;
						$element_options['sale_label_text'] = sprintf( esc_html__( 'Sale %s', 'xstore' ), '%'.$settings['percentage-or-fixed-amount'] );
					}
				}
			}
		}
		
		return $element_options['sale_label_text'];
	}

Alternatively, if you are using a separate plugin to insert custom PHP snippets, please add the code there instead.

If you prefer, you may also provide us with the correct FTP and WordPress admin access credentials, and we will be happy to implement the changes on your website for you.

Best regards,
The 8Theme Team

Hello @Qamar Corporation

Could you please, check from another browser ? Or another device ? We checked but not issues were found on page editor loading action -> https://gyazo.com/20c8ef2190472cd65e722d8f7b657e22.

Kind regards, Jack Richardson
The 8theme’s team

Dear @ziga32,

Thank you for reaching out.

We would like to inform you that this fix will be included in the next theme update. However, please note that we do not update the theme versions on our demo sites immediately due to the caching system in place. As a result, this issue may still be visible there for some time until the theme files are updated and the cache is cleared.

In the meantime, you may apply the following custom CSS snippet as a temporary solution:

.coupon .coupon-error-notice {
  position: absolute;
  top: calc(100% + 10px);
}

Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @Filip
Please, check the translation for searchable string in “PRO Elements” plugin translations of Loco translate plugin. We tried to login to your dashboard but the access you provided is not correct now. If you need any other assistance update the wp-admin credentials.
Kind regards, Jack Richardson
The 8theme’s team

Dear @Recep,

We hope this message finds you well.

We have reviewed your shop page, and the sale text appears to be displaying correctly, as shown in the following screenshot: https://prnt.sc/-tzCHNP-vY25.

Could you kindly check the view from your side once again? We also recommend verifying the product sale badges using a different device or browser, if possible.

Please let us know your findings.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Kingsley,

We hope this message finds you well.

Kindly review the URL you shared regarding Android testing, as it appears to be incorrect once again.

Best regards,
The 8Theme Team

Dear @Filip,

In this case, the only effective solution at this time to resolve the issue is the one we have recommended. However, if you prefer to retain the previous version of the product category actions, you may simply remove the suggested code snippet.

Best regards,
The 8Theme Team

Dear @Recep,

We hope this message finds you well.

If you have already installed the Loco Translate plugin (or if you didn’t then you can install it), you can access the translation files for the XStore theme. Within these files, please search for the following string: “{sales_text} %s”. You may then modify it to suit your preferred structure, for example: “%s {sales_text}”.

Please ensure that the special variables within the strings remain unchanged, as they will be dynamically replaced with calculated values based on the product’s sale price.

Should you have any further questions or require assistance, feel free to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @MonnaChu
Could you please, check now ?
We added next custom CSS snippet (https://prnt.sc/AyKfRLUwmOWP):

.elementor-location-single {
    --etheme-element-loading-opacity: 1;
    --etheme-element-loading-visibility: visible;
    --etheme-element-loader-display: none;
}

Kind regards, Jack Richardson
The 8theme’s team

Dear @Officina 2.0,

We hope this message finds you well.

Have you had a chance to review the settings suggested by @Alex Carter above? Upon inspecting the website using browser developer tools, we noticed that the hover color for links is currently set to white in the Elementor Global Settings. Please refer to the following screenshot for reference: https://prnt.sc/KDGInleQt9za.

We kindly recommend checking the global color settings for links and applying a custom hover color to verify whether the issue is being caused by these configurations.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @leveltgp
When trying to login to dashboard we got next error:

ERROR: Incorrect Username or Password
2 attempt(s) left

Please, update us with correct access.
FTP access is correct so only wp-admin is not correct now.
King regards, Jack Richardson
The 8theme’s team

Dear @2347281,

We hope this message finds you well.

Please accept our apologies if there was any misunderstanding regarding your question. We would like to clarify that our plugin utilizes WordPress transients (https://developer.wordpress.org/apis/transients/) for caching, using specific key prefixes.

To assist you further, could you kindly specify which components of our Booster are currently being cached on your website? This information will help us better understand the situation.

Additionally, you may temporarily disable the cache option in the SalesMax settings to test the behavior. You can find the relevant setting here: https://prnt.sc/CEthVNb8YlH0

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team