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Error after update to Latest Version of WordPress 6.8.1 and the Theme

This topic has 14 replies, 3 voices, and was last updated 37 minutes ago ago by Alex Carter

  • Avatar: leveltgp
    leveltgp
    Participant
    May 10, 2025 at 08:40

    hello, yesterday I update to 6.8.1 and theme update also. After the updates to other plugins also theese errors appears in error log file. As you can see the et.core appears in errors.

    ERRORS
    AND
    wpfx_term_relationships.term_taxonomy_id IN (3276)
    )AND terms.term_id IN (118,15,44,88,93,87,38,101,99,52,84,112,114,83,104,61,70,67,40,117,49,109,94,59,34,111,119,80,98,100,74,35,95,110,75,76,113,9…; PHP message: WordPress database error Unknown column ‘product_or_parent_id’ in ‘WHERE’ for query SELECT COUNT( DISTINCT wpfx_posts.ID ) AS term_count, terms.term_id AS term_count_id FROM wpfx_posts
    INNER JOIN wpfx_term_relationships AS term_relationships ON wpfx_posts.ID = term_relationships.object_id
    INNER JOIN wpfx_term_taxonomy AS term_taxonomy USING( term_taxonomy_id )
    INNER JOIN wpfx_terms AS terms USING( term_id )
    LEFT JOIN wpfx_term_relationships ON (wpfx_posts.ID = wpfx_term_relationships.object_id)
    WHERE wpfx_posts.post_type IN ( ‘product’ )
    AND wpfx_posts.post_status = ‘publish’
    AND (
    wpfx_posts.ID NOT IN (
    SELECT object_id
    FROM wpfx_term_relationships
    WHERE term_taxonomy_id IN (7,9)
    )
    AND
    wpfx_term_relationships.term_taxonomy_id IN (3276)
    )
    AND terms.term_id IN (1817,1818,1815,1820,1813,1821,1808,1814,1812,1810,1823,3291,3288,3289,3290) AND product_or_parent_id NOT IN (133372,
    2025/05/10 10:24:13 [error] 658881#658881: *8525067 FastCGI sent in stderr: “PHP message: PHP Warning: Undefined array key “product_category” in /home/queenmot/www/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/custom-product-categories-masonry.php on line 1011; PHP message: PHP Warning: Undefined array key “product_category” in /home/queenmot/www/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/custom-product-categories-masonry.php on line 1011; PHP message: PHP Warning: Undefined array key “product_category” in /home/queenmot/www/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/custom-product-categories-masonry.php on line 1011; PHP message: PHP Warning: Undefined array key “product_category” in /home/queenmot/www/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/custom-product-categories-masonry.php on line 1011; PHP message: PHP Warning: Undefined array key “product_category” in /home/queenmot/www/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/custom-product-categories-masonry.php on line 1011; PHP message: PHP Warning: Undefined array key “product_category” in /home/queenmot/www/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/custom-product-categories-masonry.php on line 1011; PHP message: PHP Warning: Undefined array key “product_category” in /home/queenmot/www/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/custom-product-categories-masonry.php on line 1011; PHP message: PHP Warning: Undefined array key “product_category” in /home/queenmot/www/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/custom-product-categories-masonry.php on line 1011; PHP message: PHP Warning: Undefined array key “product_category” in /home/queenmot/www/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/custom-product-categories-masonry.php on line 1011; PHP message: PHP Warning: Undefined array key “product_category” in /home/queenmot/www/wp-content

    #443728 Copied Theme version: 9.4.12
    13 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 10, 2025 at 09:35

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #443732 Copied
    Avatar: leveltgp
    leveltgp
    Participant
    May 13, 2025 at 10:09

    Hello, credentials are provided, also an error when client try to create new products.
    Pleaase update me when the problem is solved and where was the problem. Thank you.

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    support staff only.
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    support staff only.
    #444104 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 13, 2025 at 14:38

    Hello @leveltgp
    When trying to login to dashboard we got next error:

    ERROR: Incorrect Username or Password
2 attempt(s) left

    Please, update us with correct access.
    FTP access is correct so only wp-admin is not correct now.
    King regards, Jack Richardson
    The 8theme’s team

    #444142 Copied
    Avatar: leveltgp
    leveltgp
    Participant
    May 13, 2025 at 19:10

    I think now are correct.

    Content is visible for topic creator and
    support staff only.
    #444194 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 14, 2025 at 07:14

    Dear @leveltgp,

    I hope this message finds you well.

    We have not been able to access the account yet. Could you kindly test the credentials on your end before sharing them with us again? We attempted to log in using the provided email, name, and password, but encountered the following error:

    ERROR: Incorrect Username or Password  
(1 attempt(s) left)

    We appreciate your assistance and look forward to your response.

    Best regards,
    The 8Theme Team

    #444214 Copied
    Avatar: leveltgp
    leveltgp
    Participant
    May 14, 2025 at 07:32

    Hello I send a link to you to your email : support@8theme.com
    to reset the password did you receive it?

    #444219 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 14, 2025 at 07:59

    Hello,

    Please note that this email address is no longer active. We have added our current email address in the Private Content Area. Kindly check it at your earliest convenience.

    Best regards,
    The 8Theme Team

    Content is visible for topic creator and
    support staff only.
    #444223 Copied
    Avatar: leveltgp
    leveltgp
    Participant
    May 14, 2025 at 08:29

    Hello, email was updated and reset link was sent. Thank you.

    #444231 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 14, 2025 at 08:52

    Hello,

    We have attempted to change the password using the link you provided. However, we were unable to log in to the website due to a mismatch between the username and password.

    We kindly ask you to log in to your admin panel, navigate to Users > Edit the user you created for us > Account Management, and set a new password.

    After updating the password, please open your website in a new incognito browser window and try logging in using the username and password you have set for the mentioned user.

    Kindly reply to this message only after you have confirmed that you are able to log in with the credentials you are providing us.
    Provide the username and password here in the Private Content area.

    Warm Regards,
    The 8Theme Team

    #444237 Copied
    Avatar: leveltgp
    leveltgp
    Participant
    May 14, 2025 at 11:54

    I sent you my credentials whics are working.

    Content is visible for topic creator and
    support staff only.
    #444278 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 14, 2025 at 15:50

    Dear @leveltgp,

    We hope this message finds you well.

    Kindly check the issue now. The fix has been implemented and will be included globally in the next update. It involves modifications to the following file:
    plugins/et-core-plugin/app/controllers/elementor/general/custom-product-categories-masonry.php.

    Additionally, we kindly ask you to review the process of creating new products from the client side. If you continue to experience any issues, please provide us with detailed instructions so we can assist you further.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #444319 Copied
    Avatar: leveltgp
    leveltgp
    Participant
    May 14, 2025 at 17:43

    Thank you very much, the product creation was issue from Woocommerce Facebook Plugin, will check the rest errors and update you.

    #444347 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 15, 2025 at 07:24

    Hello,

    Thank you very much for your message.

    Best Regards,
    8Theme’s Team

    #444388 Copied
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