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About Videos *.mp4 on the product pages – Optimal Size to upload

This topic has 3 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by ollamallo

  • Avatar: ollamallo
    ollamallo
    Participant
    May 14, 2025 at 22:54

    Hello,
    I would like to upload videos to each of my product pages.
    I would like to know if it’s possible to upload videos so that they are in different formats depending on the viewing device.

    If I upload a video in 1:1 for a computer, my video doesn’t display in 9:16, which is suitable for a phone.
    Conversely, if I upload my videos in 9:16, they don’t automatically display in 1:1 for my computer.

    How do I do this?
    Do I have to upload both video formats? How do I set this option?

    Thank you.

    #444362 Copied Theme version: 9.4.13
    2 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 15, 2025 at 14:45

    Dear @ollamallo,

    Thank you for reaching out.

    Please note that WordPress does not natively support loading different video sources based on the device type. Therefore, we recommend uploading the most suitable video format for your needs. To ensure the video displays correctly across various devices, you may consider using custom CSS to adjust the layout accordingly. You can refer to the following resource for guidance on using the aspect-ratio property: https://developer.mozilla.org/en-US/docs/Web/CSS/aspect-ratio.

    Should you have any further questions, please feel free to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #444517 Copied
    Avatar: ollamallo
    ollamallo
    Participant
    May 15, 2025 at 16:53

    Thanks for the support! My topic “About Videos *.mp4 on the product pages – Optimal Size to upload” has been successfully resolved.

    #444536 Copied
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The issue related to '‘About Videos *.mp4 on the product pages – Optimal Size to upload’' has been successfully resolved, and the topic is now closed for further responses

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