Forum Replies Created

Viewing 30 posts - 3,781 through 3,810 (of 17,794 total)
1 2 3 … 126 127 128 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @kmc,

    We hope this message finds you well.

    Could you kindly let us know whether you conducted the test using a single device or multiple devices? We have performed a test using an iPhone in an incognito browser and did not encounter any issues.

    Additionally, if possible, we recommend reaching out to the LiteSpeed plugin support team for their advice on the optimal configuration settings for the plugin. They may be able to provide valuable recommendations tailored to your setup.

    We look forward to your feedback.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #444038 Copied In reply to: Some Issue with front page (not sure it is cache issue)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @2347281,

    Thank you for reaching out.

    If you are planning to create a multilingual website, please note that the Loco Translate plugin may not be the most suitable tool for this purpose. Loco Translate is primarily designed to translate static text strings from one language to another within a single-language setup.

    To build a fully multilingual website, we recommend using a dedicated multilingual plugin such as WPML. You can find an example of this plugin here: https://prnt.sc/BBrtHLJdhF0p.

    Once WPML is installed and configured, you will be able to set language-specific conditions for most of our boosters. This allows you to control which booster is displayed based on the selected language. Please refer to the following screenshot for an example: https://prnt.sc/N8Kgzp0bW8zB.

    Should you have any further questions or need assistance, feel free to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #444034 Copied In reply to: SalesMax plugin translation (loco translate, snippet) bug/cache?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @SARKIS KARTASHEV
    Please, check now !
    We set the updated image ID in the WooCommerce settings -> https://prnt.sc/X3aBzDDc95Bq.
    Kind regards, Jack Richardson
    The 8theme’s team

    #443977 Copied In reply to: How can I import template, where can I find guide, to import?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @2347281,

    I hope this message finds you well.

    Could you kindly let us know which plugin you are currently using for translations on your website? We have the compatibility with WPML as one of the most popular plugins for translations. Additionally, if possible, we would greatly appreciate it if you could provide us with access to your WordPress admin panel and FTP (via the private area), so we can review the configuration settings you have implemented.

    Thank you in advance for your cooperation.

    Kind regards,
    Jack Richardson
    The 8Theme’s Team

    #443973 Copied In reply to: SalesMax plugin translation (loco translate, snippet) bug/cache?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Lear

    Please, try adding next CSS snippet:

    body.rtl .swiper-entry .swiper-button-next {
    right: auto;
}

body.rtl .swiper-entry .swiper-button-prev {
    left: auto;
}

    Please, check next article for optimal placement of custom CSS -> https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/.

    Kind regards, Jack Richardson
    The 8theme’s team

    #443970 Copied In reply to: RTL Support Issue with arrows on main screen
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Andy Cooper
    Please, check the default WooCommerce widgets that are shown on next screenshot -> https://prnt.sc/-VH766CsGEVw.
    Kind regards, Jack Richardson
    The 8theme’s team

    #443966 Copied In reply to: `need Help Please: Product Filters on Mobile (AMP view)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Andy Cooper

    you can use only the basic WooCommerce widgets

    ->
    https://www.8theme.com/topic/need-help-please-product-filters-on-mobile-amp-view/#post-443858

    Kind regards, Jack Richardson
    The 8theme’s team

    #443887 Copied In reply to: `need Help Please: Product Filters on Mobile (AMP view)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Terpsauce,

    Thank you for reaching out.

    We have reviewed the issue on our end and did not encounter any problems. To assist you further, could you please provide details about the device you are using for testing? Additionally, have you tried accessing the site using an incognito/private browsing window?

    We also recommend clearing your browser cache and checking again to see if the issue persists.

    Should you need any further assistance, please do not hesitate to let us know.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #443873 Copied In reply to: Gap appeared in sticky header after last theme update.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Kingsley,

    I hope this message finds you well.

    It appears that the video from the Android test is currently not loading properly and cannot be viewed. Could you kindly update the video so that we can review the test results on that device?

    Additionally, we would like to suggest adding the following code snippet to your child-theme/functions.php file:

    add_filter('single_product_main_gallery_video_attributes', function($atts = array()) {
    $atts[] = 'controlsList="nodownload noplaybackrate nofullscreen"';
    $atts[] = 'disablepictureinpicture';
    return $atts;
});

    Please implement the snippet and check the results afterward.

    Should you have any questions or need further assistance, feel free to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #443871 Copied In reply to: Videos not playing in video press and uploading in wrong size
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Andy Cooper

    There is a dedicated sidebar area available under Dashboard → Appearance → Widgets, labeled AMP Shop Sidebar. This sidebar will be displayed on your shop page, and you can use only the basic WooCommerce widgets, as more advanced widgets may not function correctly due to script and style limitations in the AMP version.

    Kind regards, Jack Richardson
    The 8theme’s team

    #443858 Copied In reply to: `need Help Please: Product Filters on Mobile (AMP view)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @whym,

    We hope this message finds you well.

    Could you kindly check whether the issue persists after temporarily disabling the cache on your website, including any CDN caching? This may be the root cause of the problem in certain browsers, and disabling the cache will help us verify this.

    We would greatly appreciate your assistance in performing this check.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #443857 Copied In reply to: Elementor Layout does not match Live Site
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Ginel
    Ok, we will check once you send us the correct url to the product because the one you sent redirects us to 404 page.
    Kind regards, Jack Richardson
    The 8theme’s team

    #443856 Copied In reply to: Waitlist – Product stock variation problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Ginel,

    We hope this message finds you well.

    We would like to inform you that since you are using a Single Product layout built with the Elementor builder, it is necessary to add the following widget to ensure proper functionality: https://prnt.sc/5ndYVm5lCN0v. We have now added this widget for you.

    Additionally, we noticed that the Waitlist option was not activated on your site. We have now enabled this feature for you. Once activated, the widget can be properly configured as shown here: https://prnt.sc/0pcWnBi2tYHK.

    Please note that the “Add to Waitlist” button will appear only on Simple products that are currently out of stock, as demonstrated in this example: https://prnt.sc/3izYkfeNytlI. This button will not be displayed for products that are in stock or for product types other than Simple, as shown here: https://prnt.sc/14kahMgxrz_l.

    Kindly review the changes at your earliest convenience.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #443686 Copied In reply to: Waitlist – Product stock variation problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @iRockPod,

    We hope this message finds you well.

    Could you kindly test the issue by temporarily disabling all third-party (not required) plugins? This will help us determine whether the problem is being caused by a conflict with another plugin.

    If the issue persists after this step, please let us know. We will then proceed to investigate further by connecting to your FTP and examining the files in detail.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #443682 Copied In reply to: Some tabs not shown in “Single Product Tabs”
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello, krasen

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    #443676 Copied In reply to: “There was an error processing your order.” ONLY ON MOBILE
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Ginel,

    We hope this message finds you well.

    Could you kindly provide the URLs of both a simple product and a variable product that are currently out of stock? This will help us better understand the issue you are experiencing, as it seems there may have been a misunderstanding.

    Please feel free to share the URLs in the private area for confidentiality.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #443675 Copied In reply to: Waitlist – Product stock variation problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Ginel,

    Thank you for reaching out.

    If the built-in functionality meets your requirements, you are welcome to continue using it. However, should you need additional features, you may consider installing a suitable third-party plugin to address those specific needs.

    If you have any further questions or require additional assistance, please do not hesitate to create a new topic.

    Once the main issue in this thread has been resolved, we kindly ask you to mark the topic as closed.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #443672 Copied In reply to: Waitlist – Product stock variation problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @vadims,

    We hope this message finds you well.

    Could you kindly provide us with temporary wp-admin access to your website? This will allow us to explore a few methods to identify the demo content you previously imported.

    In our latest updates, we have implemented a feature that marks the imported demo, as shown in the following screenshot: https://prnt.sc/atGgWfwtBQAZ. However, since your demo was imported some time ago, this feature may not be applicable in your case.

    We would be happy to investigate further and see if it is still possible to determine which demo was used—though we cannot guarantee a definitive result.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #443670 Copied In reply to: How to change the title of shop page filters default option
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Ginel,

    Thank you for reaching out to us.

    We would like to clarify that the XStore waitlist feature, as previously mentioned, is designed to work exclusively with simple products. Upon reviewing your store, it appears that most, if not all, of your products are variable. For instance, as shown in this example https://prnt.sc/3o0CBmUT8IfE, no variations are available, and the product is categorized as variable. As a result, the XStore waitlist feature is not displayed for such products.

    If you prefer to continue using the waitlist functionality provided by other plugin with advanced settings to configure, you are welcome to do so. Please note that we do not require you to use only the features provided by us.

    However, if you would like us to enhance the waitlist functionality to support variable products as well, we encourage you to submit your request via our roadmap page: https://www.8theme.com/roadmap/. This will allow us to assess the popularity of your suggestion and consider it for future updates.

    Please read this topic for details -> https://www.8theme.com/topic/waitlist-feature-only-for-single-products/

    We appreciate your understanding and thank you for your feedback.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #443624 Copied In reply to: Waitlist – Product stock variation problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Essex Banners Ltd,

    Thank you for reaching out.

    We kindly recommend that you contact your hosting provider to ensure that the email sending functionality is properly configured on your server. Please note that this issue is not related to our theme.

    Should you have any further questions, feel free to let us know.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #443623 Copied In reply to: New order emails to customers from email builder
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @whym
    Please, check if your browser version is in the list of supported by Elementor builder -> https://elementor.com/help/requirements/. Also, provide us screenshots to compare the difference you have from your side.
    Thanks for understanding !
    Kind regards, Jack Richardson
    The 8theme’s team

    #443614 Copied In reply to: Elementor Layout does not match Live Site
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tienda Vicortech,

    We hope this message finds you well.

    Please note that the product in question is currently set to “Hidden” in the catalog settings, which is why it does not appear in the search results. You can view this setting here: https://prnt.sc/dUjXllUVAvW-.

    Once the product visibility is changed to “Visible” it will appear correctly in the search results, as shown in the following screenshot: https://prnt.sc/1EjAth36B0DM.

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #443607 Copied In reply to: Ayuda con la barra de búsqueda no indexa producto nuevo
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Andrews
    Please, check now. We removed the old blog carousel widget and added new one Posts Carousel.
    Kind regards, Jack Richardson
    The 8theme’s team

    #443605 Copied In reply to: the customer registration token fails due to Javascript issue
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Essex Banners Ltd,

    We hope this message finds you well.

    As previously requested, we kindly ask you to test whether the email functionality works correctly when the Email Builder is disabled. This step is essential in identifying the root cause of the issue.

    If you have already performed this test and found that emails are still not being sent correctly, it may indicate a server-side issue. In that case, we recommend contacting your hosting provider to investigate and resolve any potential email sending problems on your hosting environment.

    However, if you have not yet conducted the test with the Email Builder deactivated, we kindly ask you to do so at your earliest convenience. This is a crucial step in determining whether the issue is related specifically to the Email Builder or to a broader server configuration.

    Once the test has been completed, we would greatly appreciate it if you could share the results with us so we can assist you further.

    Additionally, if you would like to continue using the default WooCommerce email templates while working on your custom email designs, you can enable the “Dev Mode” option. Please refer to the following screenshot for guidance: https://prnt.sc/0bynoSMFnrpI

    Thank you for your cooperation and understanding.

    Best regards,
    The 8Theme Team

    #443604 Copied In reply to: New order emails to customers from email builder
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @M,

    Thank you for your message.

    Please note that end users typically do not resize their browser windows frequently. Therefore, loading additional scripts to recalculate offsets on every pixel resize could negatively impact the website’s loading speed and overall user experience. This approach aligns with standard practices followed by many popular websites.

    For accurate testing results, we kindly recommend refreshing the page after resizing the browser window.

    Best regards,
    The 8Theme Team

    #443601 Copied In reply to: Layout issue when enlarge window browser
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @M.

    We kindly suggest refreshing the page to verify its behavior. Please keep in mind that real users typically do not resize their browser windows; instead, they load the page directly on their respective devices.

    Should you have any further questions, feel free to let us know.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #443551 Copied In reply to: Layout issue when enlarge window browser
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Andrews,

    We hope this message finds you well.

    We have successfully accessed your dashboard and reviewed the notices you mentioned. Upon investigation, we found that the issue originates from the deprecated Blog Carousel widget, as shown in the following screenshot: https://prnt.sc/X0abMAeLamlD.

    To address this, we attempted to configure the recommended alternative — the Posts Carousel widget — which offers enhanced functionality and improved UI/UX features. You can view it here: https://prnt.sc/Zd_ZH8RgMSqI.

    However, while trying to save the changes after configuring the new widget, we encountered an error. After reviewing your system requirements, we discovered that some server settings do not meet the necessary values required by our theme. Please refer to the following screenshot for details: https://prnt.sc/S3KxcAJ0zbue.

    We kindly ask that you contact your hosting provider to update the server configuration accordingly. Once the necessary adjustments are made, you should be able to add and configure the new widget on your page without any issues.

    Please proceed with these changes from your side. Also, you can simply disable the debug on your server to prevent showing any notice as it is suggested to be active only on staging web-sites or for testing cases. If you require any further assistance, do not hesitate to reach out to us — we are here to help.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #443550 Copied In reply to: the customer registration token fails due to Javascript issue
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @krasen,

    We hope this message finds you well.

    We kindly ask that you disable the AMP plugin for the time being, as there appear to be compatibility issues with certain payment plugins. Due to the nature of these conflicts, it is currently not possible to ensure full compatibility with all plugins.

    Please note that our development team is aware of this matter and will investigate it further once it reaches the appropriate stage in their task list.

    We would also like to mention that the XStore AMP plugin is not mandatory. It was primarily designed for blog websites and simpler eCommerce setups. However, due to the limitations (https://amp.dev/) inherent in AMP-based pages, some features may not function as expected, and certain page elements may not display correctly.

    Given the specific requirements of your website, we believe it would be best to keep the AMP plugin disabled for now.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    #443544 Copied In reply to: “There was an error processing your order.” ONLY ON MOBILE
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @vadims,

    Thank you for reaching out.

    We would appreciate it if you could kindly provide more detailed information regarding your request about the template files. Specifically, could you clarify which files you are referring to for import/export purposes?

    If your inquiry is related to product attributes, we recommend contacting WooCommerce support (https://wordpress.org/support/plugin/woocommerce/) directly, as this falls under their area of expertise. Please note that our support is limited to the projects developed by 8Theme, and we may not be fully familiar with the features or code structure of third-party plugins.

    Thank you for your understanding.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #443539 Copied In reply to: How to change the title of shop page filters default option
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Elon,

    We hope this message finds you well.

    We have reviewed your Home page using the Elementor editor, and we were able to load the editor successfully without any issues. Please refer to the screenshots provided in the private area for your reference. We recommend trying to access the editor using different browsers to determine whether the issue persists on your end.

    Additionally, we kindly request that you create separate topics for different questions in the future. This approach allows our support team to address each inquiry more efficiently and ensures that discussions remain organized. It also helps other customers find relevant answers more easily when topic titles accurately reflect the content of the question. For example, the current topic title refers to an email issue, while the actual question pertains to the Elementor editor.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #443501 Copied In reply to: Urgent: Email Builder Template Formatting Issue (Logo Alignment)
  • 1 2 3 … 126 127 128 … 592 593 594
    3,781–3,810 of 17,794 posts
Viewing 30 posts - 3,781 through 3,810 (of 17,794 total)
1 2 3 … 126 127 128 … 592 593 594