Dear @Imran Khalid,

We hope this message finds you well. Following our previous correspondence, we would like to clarify the situation regarding the issue you are experiencing. Unfortunately, the problem appears to be primarily associated with the email reader on certain iPhone devices, and such questions were raised on their support forum as we mentioned in the reply https://www.8theme.com/topic/email-template-not-showing-images-on-mobile-devices/#post-411276.

Should this issue be critical for you, we can suggest deactivating the Email Customizer Builder option and continuing to use the default templates, which have not exhibited this problem as we understood by your testing results with default templates.

We appreciate your understanding of our position and thank you for adhering to our support guidelines.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Spice-Land Wholesale,

We hope this message finds you well. We would like to provide you with guidance on utilizing the features of our theme and address some issues you may be experiencing with your website.

1. Quantity Discounts and Free Shipping Setup: We recommend reviewing the following articles to better understand how to implement quantity discounts and configure free shipping under specific conditions within our theme:
– For quantity discounts, please visit: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/ or you may use additional plugin that cover all the needs you have.
– For setting up free shipping, refer to: https://www.8theme.com/topic/free-shipping-visible-all-the-time-after-setting-minimum-order-quantity/#post-403410.

2. Plugin Compatibility: If you are using additional plugins such as ‘WooCommerce Dynamic Pricing & Discounts’ that serve similar purposes, we advise choosing either the plugin or the built-in feature of our theme to avoid conflicts. Please ensure that the other remains inactive as in common they could conflict with each other.

3. WooCommerce Configuration Notice: We noticed a message at the bottom of your Shop page https://prnt.sc/flsd6iQDu0Mn from login customer view, indicating that the display of such notice is not generated by our theme. It appears your WooCommerce settings are configured for a staging website https://prnt.sc/m6NMJXXcqZb9, which may have activated a ‘Coming Soon’ mode for some pages. For more details on configuring these settings, please consult the WooCommerce documentation: https://woocommerce.com/document/configuring-woocommerce-settings/coming-soon-mode/.

4. CDN Cache Issue: The layout issues on your Shop page might be related to the CDN cache active on your website. Even the modifications made in the Elementor editor are not reflecting on the actual frontend, suggesting a strong cache setting either on your server or through certain plugins. We recommend contacting your hosting provider to resolve this issue as it is beyond the scope of our theme support.

Should you require further assistance or have any questions, please do not hesitate to contact us. We are here to help ensure your website operates smoothly and efficiently.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Safe Desires,

We hope this message finds you well.

Upon reviewing your website, we noticed that the custom CSS modifications applied had disrupted the layout of the mega menu, as evidenced here: https://prnt.sc/Rvi5UUDqXUAG. We would like to remind you that our support does not cover issues arising from changes made to your child theme or custom styles.

However, to assist you, we have made some adjustments to your custom CSS that should resolve the issue. The mega menu should now display correctly across different devices. Please find the updated CSS below:

.menu-static-block.nav-sublist-dropdown {
    width: fit-content !important;
    left: -25% !important;
}

We recommend applying these changes to ensure optimal functionality of your site’s navigation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @MAHDAR,

We hope this message finds you well.

Upon reviewing the issue you reported regarding the inability to change the color of attributes in WooCommerce, we have attempted several solutions to address this concern. Unfortunately, these efforts have not yielded successful results. The primary challenge arises because the WooCommerce plugin outputs the attributes without any HTML wrapper, which would allow for CSS modifications. You can view the issue as demonstrated in this screenshot: https://prnt.sc/p7Q76M63Xwnz.

We have explored a few potential fixes, as illustrated in the following screenshot: https://prnt.sc/EK0PEIiIw3xH. However, these attempts have not been successful.

Given these circumstances, we kindly request that you contact WooCommerce support for potential solutions to modify the attribute colors in your emails. Should you receive a viable solution, we would greatly appreciate it if you could share it with us. This will enable us to assist other clients who might face similar issues in the future.

Thank you for your attention to this matter. We look forward to your response and hope for a prompt resolution.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Hello Wholesaler,

We hope this message finds you well. We wish to inform you that we have temporarily increased the maximum values for the Fake Live viewing settings on your web-site, please, check those settings. You can review and adjust these settings by following this link: https://prnt.sc/elWjtbMuZiu_.

Please take a moment to configure the values to meet your specific requirements at your earliest convenience. It is important to note that these adjustments in files will revert to the default settings after the forthcoming theme update. However, any configurations you set now will be preserved until you opt to resave the Fake Live viewing settings. By setting your preferences correctly at this time, you can ensure that they remain effective until any future modifications are made from your side.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @jaij
Please, try to add next custom CSS to solve the alignment issue you requested about:

.row.products.products-loop.products-grid .ajax-content.clearfix {
    display: flex;
    flex-wrap: wrap;
}

Kind regards, Jack Richardson

Dear @Martin,

I hope this message finds you well. We are currently unable to investigate the issue on your website due to restricted permissions. Specifically, we need access to log in to redirect to your checkout page, but this is not possible at the moment as illustrated here: https://prnt.sc/5JElB1yujYOM.

If it is not feasible for you to modify the login permissions for us, we kindly suggest that you review the settings of your checkout page. Should you be utilizing Elementor Checkout widgets, please also check the settings of these widgets. A potential issue might be related to the ‘Order review’ section being set to ‘sticky’. If this is the case, we recommend deactivating the sticky option and then re-evaluating the functionality.

Thank you for your attention to this matter. We look forward to your prompt response to ensure a swift resolution.

Best regards,
Jack Richardson
The 8Theme Team

Hello @MAHDAR
For better understanding, please, provide us the URL of the page where you need us to help you.
Kind regards, Jack Richardson

Dear @henrik,

I hope this message finds you well. Could you kindly verify whether the text in question is included in the default email templates when our Email builder is not activated? Additionally, we are interested in knowing which plugin is utilized for this purpose. If it involves a separate plugin rather than the default functionality of WooCommerce, could you please reach out to their support team to inquire about the solutions they offer, or possibly request any specific shortcodes to be added to our list, which can be found here: https://prnt.sc/7i7tocV4HVWc.

Thank you for your assistance.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Tugba,

We hope this message finds you well. We would like to suggest the installation of the Loco Translate plugin to meet your needs. This tool is not only useful for translating text but also for modifying the content of certain strings.

Regarding the customization of the Orders page frontend, we regret to inform you that our current functionality does not support this feature directly. However, should you require further customization, we invite you to submit your request via our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @jaij,

We regret to inform you that we are unable to investigate the issue you have encountered due to an error on your website, as indicated here: https://prnt.sc/Hnfl5dBQLcMf.

Please note that our support forum is dedicated to addressing bugs associated with our projects. We do not provide services for custom modifications. Should you require customizations for your website, we kindly ask you to submit a request through the following link: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your understanding.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @danny,

We hope this message finds you well. We would like to propose a modification to the placement of the “Shipping Details” option on your interface. Currently, it is integrated within a combined field, but we suggest changing it to a separate type value for enhanced clarity and accessibility.

You can view the proposed change here: https://prnt.sc/rrSNjytSJcgR and the expected results here: https://prnt.sc/Y9Grutp-6aT8.

Should this modification not meet your requirements or if you have other preferences, please feel free to submit a request on our future requests taskboard.

Thank you for your attention, and we look forward to your feedback.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Gabriele,

I hope this message finds you well. We are writing to request access to your current live website. Could you please ensure that all recent updates are applied so that we can address the ‘white screen’ issue promptly?

We appreciate your cooperation and look forward to your prompt response.

Best regards,
Jack Richardson
The 8Theme Team

Dear @filiphdan,

We are pleased to inform you that we have successfully updated the compatibility of the xstore-child/sidebar-shop.php file on your website.

Could you please take a moment to review the changes at your earliest convenience?

For your reference, we applied the same procedure as described in our previous communication, which can be found here: https://www.8theme.com/topic/i-get-an-error-message-from-wordpressxstore-child-woocommerce-checkout-review-order-php-version/#post-413694, but this time for a different file the mentioned above.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

Hello @gabrielet
Could you please, share with us the error log details that should contains the details as we previously asked you.
Kind regards, Jack Richardson