Add the fee in the order, dont showing on emails order

This topic has 22 replies, 3 voices, and was last updated 3 weeks, 3 days ago ago by Luca Rossi

  • Avatar: henrik
    henrik
    Participant
    September 12, 2024 at 07:50

    How can I add the government taxt in this ??

    When clients get the email and order..
    I want the “fee” to stand…inn Norway its 25% … so I need to have that on the order…

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    support staff only.
    21 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 12, 2024 at 13:09

    Dear @henrik,

    I hope this message finds you well. Could you kindly verify whether the text in question is included in the default email templates when our Email builder is not activated? Additionally, we are interested in knowing which plugin is utilized for this purpose. If it involves a separate plugin rather than the default functionality of WooCommerce, could you please reach out to their support team to inquire about the solutions they offer, or possibly request any specific shortcodes to be added to our list, which can be found here: https://prnt.sc/7i7tocV4HVWc.

    Thank you for your assistance.

    Best regards,
    Jack Richardson
    8Theme’s Team

    Avatar: henrik
    henrik
    Participant
    September 12, 2024 at 13:52

    I cant click on the content … in my end on firefox.. Have try chrome to.. then the page not working..

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 12, 2024 at 14:19

    Hello @henrik
    Could you please, clearify what do you mean by “I cant click on the content…” ? Because, previously we had few questions for you that seems to be skipped and non-answered. Also, please provide us the video to undestand the issue you currently have from your side.
    Kind regards, Jack Richardson

    Avatar: henrik
    henrik
    Participant
    October 3, 2024 at 10:52

    still dont working…

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    Avatar: henrik
    henrik
    Participant
    October 3, 2024 at 10:53

    I cant click on the content.. then here is no “place” i can add the tax code..

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 3, 2024 at 13:26

    Dear @Henrik,

    I hope this message finds you well. To assist you effectively with the issue you are experiencing, we kindly request that you clear your browser’s cache and then verify if the problem persists.

    Additionally, we had previously requested a video to better understand the issue at hand. It appears that we have not yet received this, and we would greatly appreciate it if you could provide it at your earliest convenience.

    Please be advised that communication should be conducted via official email rather than through the editor. This is important as the editor may not display all components correctly during template construction.

    Should you require further assistance with incorporating a custom tax code using specific plugins, we encourage you to seek advice or request the necessary shortcodes from the plugin providers. Furthermore, we offer a WC Hook element that can be integrated into your email template for enhanced functionality.

    Thank you for your attention to these matters. We look forward to your response and are here to assist you with any additional queries you might have.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: henrik
    henrik
    Participant
    October 3, 2024 at 14:25

    I will share video.

    in the video. there is no “tax” on the email I got..

    its just showing the tax on the online store webpage 🙂

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 3, 2024 at 14:42

    Dear @henrik,

    I hope this message finds you well. Could you kindly verify whether the tax information is displayed correctly when using the default email settings, as opposed to when our Email Builder is active? If the information appears correctly with the default settings, we will forward your request to our development team for further investigation and resolution. However, if the default email settings also fail to display the information correctly, we would recommend that you contact the WooCommerce support team regarding this issue.

    Please proceed by placing a test order using the default email settings and share a screenshot of the outcome with us. This will help us ensure the accuracy of the results you obtain.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    8Theme’s Team

    Avatar: henrik
    henrik
    Participant
    October 3, 2024 at 14:45

    hi
    it works just fine on the standard woocommerce template yes 🙂
    There is no problem there.

    ##

    the choice with tax does not show in the xstore template.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 3, 2024 at 14:54

    Hello @henrik
    Could you please, provide us the correct wp-admin access to your web-site so we could check the settings of your email template ? Also, if you could share the url for such template it would be much easier for us to check the correct one.
    Kind regards, Jack Richardson

    Avatar: henrik
    henrik
    Participant
    October 3, 2024 at 14:58

    yes.

    its all the order..
    but this is the layout..

    Please contact administrator
    for this information.
    Avatar: henrik
    henrik
    Participant
    October 3, 2024 at 14:58

    image so you can se.

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    Avatar: Justin
    Luca Rossi
    Support staff
    October 4, 2024 at 14:24

    Dear @henrik,

    We’ve applied the HOTFIX to you website and now the tax is included on total of order:

    https://prnt.sc/641iBL1qQ66m

    The edit file is: /wp-content/plugins/et-core-plugin/packages/woocommerce-email-template-customizer/includes/email-render.php line 391

    – Old code:

    
    $total_html  .= "<td valign='top' class='viwec-mobile-50' style='{$el_style}{$right_style}'>{$this->order->get_formatted_order_total()}</td></tr>";
    

    – New code:

    
    $total_html  .= "<td valign='top' class='viwec-mobile-50' style='{$el_style}{$right_style}'>{$this->order->get_formatted_order_total('incl')}</td></tr>";
    

    Best regards,
    8Theme’s Team

    Avatar: henrik
    henrik
    Participant
    October 4, 2024 at 19:33

    strange… so something problems then with woocoomerce ?

    then I mabe have that same problems on other wp to ??

    Avatar: Justin
    Luca Rossi
    Support staff
    October 5, 2024 at 15:14

    Hi @henrik,

    The tax was missing in our codes.

    Can you confirm everything is working normal now?

    If yes, our development team will include this hotfix into upcoming updates.

    Thank you!

    Avatar: henrik
    henrik
    Participant
    October 5, 2024 at 16:46

    yes. its working 🙂

    new image.
    maybe this is also problems from your end then ??

    the colum dont show 2 colum..

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    Avatar: Justin
    Luca Rossi
    Support staff
    October 5, 2024 at 17:08

    Dear @henrik,

    We hope this message finds you well.

    We have reviewed the link on our end and everything appears to be functioning correctly: https://prnt.sc/QwZl4bWH6Nur.

    Could you kindly attempt to access it again using a different web browser? This may resolve any issues you are experiencing.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: henrik
    henrik
    Participant
    October 6, 2024 at 08:17

    strange. thats not in my end.. what can I then test ???

    i can se that the email online.. its microsoft 365.
    on the web app is working nice.
    but not on the outlook on the mac.
    strange.
    but okey.
    then I need to contact microsoft about it 🙂

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    Avatar: Justin
    Luca Rossi
    Support staff
    October 7, 2024 at 05:36

    Dear @henrik,

    We hope this message finds you well. We would like to inform you that we are also not utilizing the Outlook email service currently.

    Given this situation, we recommend that you reach out directly to the Outlook Support Team for assistance with this issue.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: henrik
    henrik
    Participant
    October 8, 2024 at 07:30

    and how to change the “waitiling” list words ?? 🙂

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    Avatar: Justin
    Luca Rossi
    Support staff
    October 8, 2024 at 08:42

    Dear @henrik,

    We hope this message finds you well. We would like to guide you through the process of translating a specific term using the Loco Translate plugin within the XStore theme and XStore Core plugin.

    Please follow these steps:
    1. Navigate to the Loco Translate plugin.
    2. Select the XStore theme and XStore Core plugin.
    3. Click on the ‘Sync’ button.
    4. Search for the term “Waitlist”.
    5. Proceed with the translation as needed.

    For your reference, here are screenshots to assist you with the process:
    – [Screenshot 1](https://prnt.sc/G5_aVnk8caLr)
    – [Screenshot 2](https://prnt.sc/mrSkQnYbYlU4)

    We hope this information is helpful to you. Should you require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

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