Scrolling in checkout deletes credit card details (Mollie payment)

This topic has 5 replies, 4 voices, and was last updated 2 weeks, 6 days ago ago by Andrew Mitchell

  • Avatar: kikjou
    Martin
    Participant
    September 12, 2024 at 11:35

    Hello,

    since the last update to version 9.4.0 I have a serious issue on the checkout page. Credit card details as entered into the fields by the user are deleted on page scroll.

    I have tested the issue using twentytwentyfour theme and found that it works then.
    Also, I noticed that the problem first appeared right after xstore update to 9.4.0 on September 2nd. I have tested the issue with the other plugins deactivated (only xstore active) and the issue persisted.

    In order to repeat the issue:
    add products to cart min. 35,00 (https://www.pflanzkompass.at/artikel/stipa-ichu/)
    go to ceckout page: https://www.pflanzkompass.at/bezahlen/
    choose payment type “Karte”
    fill out the fields for the card details
    scroll down the page
    > card details get deleted

    Mollie plugin https://wordpress.org/plugins/mollie-payments-for-woocommerce/

    Please provide support for this issue asap
    Thank you
    Martin

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 12, 2024 at 14:44

    Dear @Martin,

    I hope this message finds you well. We are currently unable to investigate the issue on your website due to restricted permissions. Specifically, we need access to log in to redirect to your checkout page, but this is not possible at the moment as illustrated here: https://prnt.sc/5JElB1yujYOM.

    If it is not feasible for you to modify the login permissions for us, we kindly suggest that you review the settings of your checkout page. Should you be utilizing Elementor Checkout widgets, please also check the settings of these widgets. A potential issue might be related to the ‘Order review’ section being set to ‘sticky’. If this is the case, we recommend deactivating the sticky option and then re-evaluating the functionality.

    Thank you for your attention to this matter. We look forward to your prompt response to ensure a swift resolution.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: kikjou
    Martin
    Participant
    September 12, 2024 at 20:33

    Hello,
    please tell me from what country you are trying to access the website and I will remove the restrictions accordingly.

    I have deactivated “Sticky sidebar” under “Cart/Checkout layout”. It appears that that had been the issue. I would like to leave this ticket open for now and have a closer look.

    Thank you
    Martin

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2024 at 09:54

    Dear @Martin,

    We kindly request that you grant access to the site for users in Ukraine.

    “I would like to leave this ticket open for now and have a closer look.” – ok.

    Warm Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    September 23, 2024 at 09:25

    Dear Martin,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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The issue related to '‘Scrolling in checkout deletes credit card details (Mollie payment)’' has been successfully resolved, and the topic is now closed for further responses

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