Hello,

I’ve enabled allow_url_fopen function, but please note this is related to your host, not the theme.
Please try to import .json files again.

Thank you.
Regards,
Eva Kemp.

Hello,

1. To center the logo add this code in custom.css:

.header-logo img {
   margin-left: 80px;
}

2. Please add this code in custom.css file:

.header-type-6 .header .tbs span {
    display: none;
}

3. As I see you enabled Custom CSS file in Theme Options > Custom CSS but you also need rename default.custom.css to custom.css in wp-content/themes/royal directory via FTP.

Thank you.
Regards,
Eva Kemp.

Hello,

You’re welcome.

As I told you in the previous post your original image is too small. At first you should upload an image with approximate dimensions 1 900px × 2 533px. It will be resized automatically.
Please try it.

Thank you.
Regards,
Eva Kemp.

Hello,

We’ll notify you when there is a result.

Thank you.

Best regards,
Eva Kemp.

Hello,

You didn’t enable Custom CSS file in Theme Options > Custom CSS. I’ve done this. Please check the menu now.
As I see “Categories” button is translated on a product category page. Please clear your browser cache.
Concerning the images please update the theme to the latest version 1.5.2
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (paragraph “1.5 Theme Upgrade”)
Don’t forget to create a back up of your files and database before update.
Also we can update outdated plugins for you or provide them to your email address and you’ll overwrite old plugins versions with new ones.

Thank you.
Regards,
Eva Kemp.

Hello,

You provided us with wp-admin panel login details, but we also need access to FTP.
Please ask your host for FTP details if you can’t find them.

Thank you.
Regards,
Eva Kemp.

Hello,

Are you importing the .json files which are included in the theme package?
They are divided into several parts to be able to import them without any errors.

Thank you.
Regards,
Eva Kemp.

Hello,

The problem is with your child theme. When I activate parent Royal theme there is no issue with products layout.
Please check your customizations in the child theme.

Thank you.
Regards,
Eva Kemp.

Hello @inetb italia,

Have you received the previous post?

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

Hello,

The problem still persists with default WordPress theme too.
Seems the issue is caused by your SSL links configuration and not by our theme.
Please enable “twentyforteen” theme and test the login form yourself.

Thank you.
Regards,
Eva Kemp.

Hello,

The login information is incorrect.
Please check it.
Also specify what exactly incorrect is with images.

Thank you.
Regards,
Eva Kemp.

Hello @romanier,

The problem is caused by wordpress-https plugin as My Account form isn’t working with default WordPress theme. You can check it yourself.
Also there is an error of the plugin:
Fatal error: Call to a member function setScheme() on a non-object in /home/myahbox/www/wp-content/plugins/wordpress-https/lib/WordPressHTTPS/Module/Settings.php on line 285

We recommend you to contact its author concerning the issue.

Thank you.
Regards,
Eva Kemp.

Hello,

You’re using low php version.
Please ask your host to increase it at least to 5.3 php version.

Thank you.
Regards,
Eva Kemp.

Hello,

If you’re using child theme you need copy the function from theme-functions.php you want to modify and add it to functions.php of the child theme.

Thank you.
Regards,
Eva Kemp.

Hello,

You’re welcome.

Regards,
Eva Kemp.