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Problem Theme Update and Visual Composer

This topic has 87 replies, 17 voices, and was last updated 9 years, 2 months ago ago by Robert Hall

Inactive

December 19, 2014 at 17:23

I have two problems:

After the teme Update my website doesnt´t work. The data content are not pictured correctly anymore.

I can´t update Visual Composer. There is always the message that my liense key is invalid.

#30493 Copied

86 Answers

Eva Kemp

Support staff

December 19, 2014 at 17:37

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#30497 Copied

Inactive

December 19, 2014 at 17:47

Ok. Thanks

Please, contact administrator
for this information.

#30498 Copied

Eva Kemp

Support staff

December 19, 2014 at 18:08

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#30504 Copied

Inactive

December 19, 2014 at 18:16

Ok…

Please, contact administrator
for this information.

#30507 Copied

Eva Kemp

Support staff

December 19, 2014 at 19:31

Hello,

I’ve reuploaded the theme files and updated Visual Composer plugin.
Please check your site now and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#30518 Copied

Inactive

December 19, 2014 at 19:38

Yes it works. Thanks a lot. Why can´t i update visual composer by myself?

#30521 Copied

Eva Kemp

Support staff

December 19, 2014 at 20:21

Hello,

You’re welcome.
All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. VC plugin works fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send a current version to you. We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Eva Kemp.

#30526 Copied

burnt_toast

Participant

December 19, 2014 at 21:03

Hello,

I also need an updated version of Visual Composer and the Addons – please email them to me here:

ben@burnt-creative.com

Thanks,

Ben Burns

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Eva Kemp

Support staff

December 19, 2014 at 22:14

Hello @burnt_toast,

I’ve sent plugins archives to your email address.
Please check it.

Thank you.
Regards,
Eva Kemp.

#30536 Copied

Rawi

Participant

December 20, 2014 at 18:59

Hello Eva,

I also need the latest version of Visual Composer and Addons. Can you send them to me at my email please.

Thank you!

Please, contact administrator
for this information.

#30596 Copied

Inactive

December 21, 2014 at 00:20

I also get always the message from WooCommerce Plugin and can´t solve it.

“Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could be the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.

#30602 Copied

Eva Kemp

Support staff

December 22, 2014 at 11:23

Hello @Rawi7,

I’ve sent the plugins to your email address.
Please check.

Regards,
Eva Kemp.

#30652 Copied

Eva Kemp

Support staff

December 22, 2014 at 11:24

Hello @Bettina,

Please don’t worry. That message won’t affect your site work. You can hide it.
It will be fixed in the next update.

Sorry for inconveniences.
Regards,
Eva Kemp.

#30653 Copied

Rosario

Participant

January 12, 2015 at 19:18

I need to update the plugin WPBakery Visual Composer. I is indicated by the backend wordpress plugin. I have already upgraded to version 2.5 of the theme legend.

thank you

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Robert Hall

Support staff

January 12, 2015 at 19:27

Hello inetb italia,

Please provide us with wp-admin and FTP credentials in Private Content and we help you with updating or send us email address and we send you latest plugin.

Regards,
Robert Hall.

#33015 Copied

volantedesign

Participant

January 12, 2015 at 22:26

I am also in need of the VC update file. Email in private content. Thanks in advance!

Please, contact administrator
for this information.

#33051 Copied

Robert Hall

Support staff

January 12, 2015 at 22:34

Hello volantedesign,

I’ve sent you latest VC plugin to your email address. Check it.

Regards,
Robert Hall.

#33053 Copied

healthwill1

Participant

January 13, 2015 at 00:29

Hello, Eva

I also need an updated version of Visual Composer and the Addons – please email them to me here:

magicodry@gmail.com

I have another question.

Do I need License Key, if I want to use Visual Composer?

I put the secret API key and license key into setting page, but there is invalid license key.

Thanks.

Dominic Kim

#33068 Copied

romthis

Participant

January 13, 2015 at 02:59

Same here! I need to update the plugin WPBakery Visual Composer to v4.3.5.

info@romthis.com

Thanks in advanced.

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