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Topic: Header CART currency – refresh bug

mt82

Participant

November 23, 2014 1:11 am

Hi there! I have a problem with top right CART in my Royal Minimalistic shop. I use WPML plugin and both currencies I use look good EXCEPT this case: When I switch to my secondary Language “Čeština” and add something into cart, I have to 1 or 2 times refresh page to see correct amount in my currency in top right cart (shopping container).

For example: Under “Čeština” language, I put some item into a cart and in the top right Cart preview I see price in other currency Euro. After one refresh, I can see in this top right Cart correct “Kč” but still price in Euro and after second refresh of the page, I finally can see in top right Cart correct amount in Kč.

Can you please help me with this issue?

Thank you and have a nice day.

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Eva Kemp

Support staff

November 24, 2014 2:02 pm

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

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mt82

Participant

November 24, 2014 2:59 pm

Hello, just sending You the credentials in Private Content.

Thank you and have a nice day.

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Eva Kemp

Support staff

November 24, 2014 3:58 pm

Hello,

You’re using old theme version. Please update it to 1.5:
http://8theme.com/demo/docs/royal/#!/installation_upgrade (paragraph “1.5 Theme Upgrade”).

Thank you.
Regards,
Eva Kemp.

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mt82

Participant

November 24, 2014 5:54 pm

I just updated to 1.5 version. Problem is still the same.

Looking forward for Your answer.

Have a nice day.

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mt82

Participant

November 26, 2014 3:52 pm

Hi there, any progress with the cart currency refresh Bug?

Thanks for info and have a nice day.

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Eva Kemp

Support staff

November 26, 2014 5:25 pm

Hello,

We’re looking into this issue.
You’ll be notified as soon as possible.

Thank you for your patience.

Regards,
Eva Kemp.

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mt82

Participant

December 2, 2014 3:19 pm

Hello, do you have any good news about our Cart issue? Or some time estimate when it could be fixed?

Thank you for information and have a nice day.

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Eva Kemp

Support staff

December 2, 2014 4:14 pm

Hello,

We’re sorry for a long delay.
There is a bug of WPML plugin compatibility with the theme. Our developers are working on it and this bug will be fixed in the next update.
It should be released soon.

Please take our apologies for the troubles.
Thank you.
Regards,
Eva Kemp.

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Olga Barlow

Support staff

December 4, 2014 3:12 pm

Hello, @mt82,

We have fixed the issue you described. Could you check your site if it works fine?

Regards,
Olga Barlow

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mt82

Participant

December 4, 2014 6:31 pm

On my site the issue still remains, but I expect that update on some new version of Royal theme is necessary, am I right?

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mt82

Participant

December 4, 2014 6:33 pm

But when I download Royal on ThemForest, it’s still the version 1.5

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mt82

Participant

December 9, 2014 9:52 am

Hi there, can You please answer me on my last two posts? Thank You, I need to solve this issue asap.

Thank you and have a nice day.

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Eva Kemp

Support staff

December 9, 2014 3:55 pm

Hello,

I’ve checked the cart widget and it’s showing correct price in “Kč” currency.
Please try to check it in some other browser.
Also try to download new theme package in other browser.

Thank you.
Regards,
Eva Kemp.

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mt82

Participant

December 10, 2014 4:10 pm

Hello, it’s better now. But.. 🙂

It’s ok in “Kč” currency, but if you put something into Cart and then change to English EUR, the problem remains: the amount in top right CART is still in “Kč” number and you have to refresh to change it to correct amount in EUR.

It would be great if you can fix this too.

Thank you and have a nice day.

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Eva Kemp

Support staff

December 15, 2014 1:46 pm

Hello,

Have you changed the link to wp-admin panel? We are unable to access it.
Please provide us with the correct credentials.

Thank you.
Regards,
Eva Kemp.

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mt82

Participant

December 15, 2014 2:06 pm

Hi there, I changed the link during this weekend. I send you actuall link in Private Content.

Thank you.

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mt82

Participant

December 29, 2014 12:33 pm

Hello there, any progress with the Cart issue during last 14 days?

Thank you.

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Eva Kemp

Support staff

December 29, 2014 6:12 pm

Hello,

We’re very sorry for a delay.
There is still a bug and the issue will be fixed only after the 5th of January, because of holidays.

Please take our apologies.
We appreciate your understanding and patience very much.

Thank you.
Regards,
Eva Kemp.

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Eva Kemp

Support staff

January 13, 2015 12:38 pm

Hello,

Sorry for such long delay. We’re working on your problem, but it’s difficult to understand what is causing this bug.
Actually few clients change languages after adding a product to the cart, so customers will hardly notice this issue. However we’ve contacted WPML support team and hope that the solution will be found in a short time.

We appreciate your patience.
Thank you for understanding.

Regards,
Eva Kemp.

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