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Topic: Error while ajax request

andonietech

Participant

January 13, 2015 10:25 pm

Hello!

I have a problem when using shortcode [contact_form]. On page appears the contact form, but click send message goes “Error while ajax request”. Can you help me?

Thanks!

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Eva Kemp

Support staff

January 13, 2015 11:22 pm

Hello,

Please provide us with wp-admin panel and FTP credentials.

Thank you.
Regards,
Eva Kemp.

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andonietech

Participant

January 14, 2015 12:02 am

Ok!
1. Problem when using shortcode [contact_form]
2. Problem uploading file .json 2.1 and 2.2.
3. Problem to create a page wich visual composer and move element is frezze and not move.

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Eva Kemp

Support staff

January 14, 2015 12:16 pm

Hello,

We can’t log in to wp-admin panel. Please check the credentials.
Please contact your host and ask them to enable allow_url_fopen function, then try to import .json files again.
I’ve updated Visual Composer and Ultimate VC Addons plugins for you. Please check how it’s working now.

Thank you.
Regards,
Eva Kemp.

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andonietech

Participant

January 14, 2015 12:31 pm

Hello,

The visual composer is work now, thanks!

I sent wp-admin access in private content to check problem [contact_form] and file .json 2.1 / 2.2.

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andonietech

Participant

January 14, 2015 12:36 pm

I dont know because it adds “amp;” in password.

Please delete amp; and put the rest content in password.

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Eva Kemp

Support staff

January 14, 2015 1:42 pm

Hello,

Please ask your host to enable allow_url_fopen function, then check contact form and try to import .json files again.

Thank you.
Regards,
Eva Kemp.

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andonietech

Participant

January 15, 2015 3:08 am

The host says:
– You need to change it in the php.ini file or .htaccess file.
– Should be in the webroot in your file manager.
– It says its enabled by default on php 4.3 and above so it should work no problem.
– Unfortunately i am not a coder and this is something that does have to be coded into your site.

Could you help me to change the file? I do not have much experience in this =(

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Eva Kemp

Support staff

January 15, 2015 10:00 am

Hello,

I’ve enabled allow_url_fopen function, but please note this is related to your host, not the theme.
Please try to import .json files again.

Thank you.
Regards,
Eva Kemp.

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Santiago

Participant

January 15, 2015 5:32 pm

I have the same problem…who can i fix this

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Eva Kemp

Support staff

January 15, 2015 6:02 pm

Hello @santiago,

Please provide us with FTP and wp-admin panel credentials.

Thank you.
Regards,
Eva Kemp.

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