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Update -> responsive behaviour - by mleihs

This topic has 10 replies, 3 voices, and was last updated 9 years, 3 months ago ago by hollysnails

mleihs

Participant

January 13, 2015 at 23:42

Hi,

it seems that the responsive behaviour changed after the last theme update. Please take a look at the front page and resize the browser to emulate a small screen size. E.g. the slider won’t resize. Did the theme update change relevant settings? How to set it back to the known behaviour?

Best regards

Please, contact administrator
for this information.

#33335 Copied

9 Answers

Eva Kemp

Support staff

January 14, 2015 at 00:59

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#33342 Copied

mleihs

Participant

January 14, 2015 at 08:32

Hi,

ok.

Please, contact administrator
for this information.

#33354 Copied

Eva Kemp

Support staff

January 14, 2015 at 09:19

Hello,

Please check your site now and clear browser cache before.
Also when you resize a browser window you need reload a page.
You can test your site on mobile devices too.

Thank you.
Regards,
Eva Kemp.

#33359 Copied

mleihs

Participant

January 14, 2015 at 15:25

Hi Eva,

thanks a lot for the quick fix!

What did you change in case this happens again?

Best regards

#33442 Copied

Eva Kemp

Support staff

January 14, 2015 at 16:21

Hello,

You’re welcome.
I’ve just cleared the cache on your ftp account of the site.

Thank you.
Regards,
Eva Kemp.

#33458 Copied

hollysnails

Participant

January 16, 2015 at 19:27

hello, i do not have a responsive site after the update as well.

Please, contact administrator
for this information.

#33918 Copied

hollysnails

Participant

January 16, 2015 at 19:42

i was able to clear my database cache and the responsiveness is back – on the site now none of my photos are in mobile view – it has words and read more but no images in mobile site. thank you for looking into this

#33923 Copied

Eva Kemp

Support staff

January 16, 2015 at 21:55

Hello,

Please update Visual Composer plugin to the latest version.
We’ve sent the archive to your email address which you used for registration on the forum.

Thank you.
Regards,
Eva Kemp.

#33944 Copied

hollysnails

Participant

January 16, 2015 at 23:36

i downloaded the update and installed it, and then cleared my cookies and cache on the computer and cell phone and still no difference.

Please, contact administrator
for this information.

#33958 Copied
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