Forum Replies Created

Viewing 30 posts - 21,751 through 21,780 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 12:56

    Hello @UrbnDesignz,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 12:54

    Hello,

    The problem was caused by the product “Airless Crema Viso Dry and Damaged Skin Night 30 ml”. In short description editor you added the class <div class="product_description"> but you didn’t close that “div”. I’ve added </div> at the end and now the products are shown fine. Please clear your browser cache and check the site.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 12:41

    Hello,

    Please provide us with FTP login details, not only wp-admin credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 12:37

    Hello,

    style.css of child theme does work in Royal theme.
    Have you added the code below to function.php in your child theme and removed the “@import” line in the child theme style.css?

    <?php
    add_action( ‘wp_enqueue_scripts’, ‘theme_enqueue_styles’ );
    function theme_enqueue_styles() {
    wp_enqueue_style( ‘parent-style’, get_template_directory_uri() . ‘/style.css’ );
    }

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 12:06

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 12:04

    Hello,

    Unfortunately we didn’t test any of such plugins with the theme.
    You may try to check them yourself.
    Sorry, but we don’t guarantee full compatibility with the theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 11:17

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 11:17

    Hello,

    You need upload the files one by one. They were divided into parts as some clients experienced problems uploading the whole file at once. You can watch our video tutorial:
    https://www.youtube.com/watch?v=gBsLWMj_HJw

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 11:13

    Hello,

    You’re using 3rd-party plugin for the menu, so you have to contact their support team.
    Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 11:10

    Hello,

    Please provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 11:10

    Hello,

    As you’re using shortcodes for those pages the products are shown in grid view. Unfortunately there is no option to display shortcode products in list view. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 10:57

    Hello,

    “Show revolution slider instead of breadcrumbs and page title” isn’t related to IDStore theme, but to other themes.
    As you use Shop page as your home page there is no possibility to add slider.
    If you want you can create a separate page, add slider shortcode in there and make it your front page in Settings > Reading.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 10:53

    Hello,

    “Show revolution slider instead of breadcrumbs and page title” isn’t related to IDStore theme, but to other themes.
    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 10:52

    Hello @BrownLeopard,

    I’ve updated Revolution Slider and Visual Composer plugins.
    Please check it now.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 10:35

    Hello,

    Have you made any changes is original theme files?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 10:32

    Hello,

    What theme version are you using?
    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 10:30

    Hello,

    Did you make any changes in original theme files?
    There is no such issue on our test site.
    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 10:27

    Hello,

    Please let us know if further assistance is needed.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 10:25

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 10:24

    Hello,

    Our theme supports comments, but it’s hard to find the reason without any access.
    To add more space use this code in custom.css file:

    .comments-nav {
    margin-bottom: 20px;
    }

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 10:21

    Hello,

    You can try to fix “Mixed Content” warnings following the instructions in this article:
    https://managewp.com/wordpress-ssl-settings-and-how-to-resolve-mixed-content-warnings

    Please try it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 10:06

    Hello,

    The translation has been found in the file /wp-content/languages/plugins/woocommerce-sv_SE.po. Check the translation for “select options”.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 10:04

    Hello,

    The plugin doesn’t work with default WordPress theme too.
    Please check it yourself.
    If the plugin doesn’t work even with default theme the problem is related to the plugin itself.
    Sorry, but you have to contact the plugin author concerning this issue.

    Please take our apologies for inconveniences.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 10:02

    Hello,

    I’ve disabled ajax “Add to cart” in Theme Options > Single Product Page > Ajax “Add To Cart” > Off.
    Please check your site now.
    Also we recommend you to update the theme to the latest version as well as the required plugins https://www.8theme.com/download-plugins/

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 09:57

    Hello,

    Please try to use this code in custom.css file:

    .media-object {
      height: 200px !important;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 09:51

    Hello,

    You can translate “No product were found” in wp-content/themes/royal/woocommerce/loop/no-products-found.php.
    Concerning min_price/max_price and “page” you need check woocommerce translation files as they are related to their configuration.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 09:23

    Hello,

    To remove the arrows use this code:

    .product-navigation .product-arrows {
        display: none;
    }

    And to remove “Description”:

    div#content_tab_description h2 {
    display: none;
    }

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 09:18

    Hello @savvywebdsgn,

    The archive has been resent.
    Please check your mail.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 09:16

    Hello,

    You can watch in our tutorial how to update the theme. It’s for Legenda theme but the process is identical.

    https://www.youtube.com/watch?v=KdWESIIPU1k

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 3, 2015 at 09:13

    Hello @rfrigge,

    I’ve sent the file to your email address.
    Please check it.

    Regards,
    Eva Kemp.

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    Viewing 21,780 results - 21,751 through 21,780 (of 31,382 total)
Viewing 30 posts - 21,751 through 21,780 (of 31,382 total)
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