"CUSTOM TABS" NOT WORKING WHEN PRODUCT ATTRIBUTES AND VARIATIONS ARE ENABLED

This topic has 12 replies, 3 voices, and was last updated 9 years, 1 month ago ago by Eva Kemp

  • Avatar: cetownsend
    cetownsend
    Participant
    January 29, 2015 at 05:42

    December 21, 2014 at 4:07 am#30604
    Hey Eva,

    Curtis Townsend here. I’m still having issues with custom tabs on product pages (case #s 30604, 30606 and 30932). When I navigate to a single product pages with attributes & variations are enabled and click on either of the Description | Reviews | Returns & Delivery tabs, the page lurches and the tabs do not move.

    If you navigate to the following link and try to click on Description | Reviews | Returns & Delivery tabs you’ll see what I am talking about:

    http://cetownsend.com/product/sensicare-200-nitrile-exam-gloves/#tab_reviews

    Here is an example of a simple product on a page thats functioning properly:

    http://cetownsend.com/product/comfort-shield-w-dimethicon-tub-pk24/

    Cheers,

    C.E.

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: cetownsend
    cetownsend
    Participant
    January 29, 2015 at 05:42

    The website in question is http://www.cetownsend.com

    Avatar: Eva
    Eva Kemp
    Support staff
    January 29, 2015 at 09:30

    Hello,

    I’ve updated etheme.js file. Please check the tabs now and clear browser cache before.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: rfrigge
    rfrigge
    Participant
    February 2, 2015 at 12:03

    Please share the solution as I have the same problem.

    Avatar: Eva
    Eva Kemp
    Support staff
    February 2, 2015 at 13:27

    Hello @rfrigge,

    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: cetownsend
    cetownsend
    Participant
    February 2, 2015 at 14:38

    Hi Eva,

    Curtis Townsend here. What you did worked. Thanks you so much for help.

    By the way, does 8theme offer premium support?

    C.E.

    Avatar: Eva
    Eva Kemp
    Support staff
    February 2, 2015 at 15:19

    Hello @cetownsend,

    You’re welcome.
    Yes, we provide premium support. if you have any queries you can create a ticket at https://support.8theme.com/ and our specialists will assist you.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: rfrigge
    rfrigge
    Participant
    February 3, 2015 at 01:06

    @Eva:

    Please provide info so I can change so I can change the etheme.js myself (and others as well)
    Or just send the fixed etheme.js

    Thank you.

    Avatar: rfrigge
    rfrigge
    Participant
    February 3, 2015 at 01:08

    Sorry I’m having this issue with the wootheme theme. So sending the etheme.js is probably not the best solution. Please just give me the lines of code that need to be fixed.

    Avatar: Eva
    Eva Kemp
    Support staff
    February 3, 2015 at 09:13

    Hello @rfrigge,

    I’ve sent the file to your email address.
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: rfrigge
    rfrigge
    Participant
    February 3, 2015 at 12:52

    Thank you. Several email clients (on my phone, outlook desktop and hotmail) were giving me a hard time accessing the .js file. I had the forward it to gmail to download the .js file. Maybe next time it’ss better to zip a .js file.

    Changes (line 1495):
    if(o_src.length > 5) $('.product-thumbnails img').first().attr('src', o_src);

    Was replaced with this:

    if(typeof o_src != 'undefined' && o_src.length > 5) $('.product-thumbnails img').first().attr('src', o_src);

    It works, tabs are showing now Thank you.

    Avatar: Eva
    Eva Kemp
    Support staff
    February 3, 2015 at 12:58

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

  • Viewing 12 results - 1 through 12 (of 12 total)

The issue related to '‘"CUSTOM TABS" NOT WORKING WHEN PRODUCT ATTRIBUTES AND VARIATIONS ARE ENABLED’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.