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Add To Cart Problem - by antiguanice - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

antiguanice

Participant

February 2, 2015 at 20:05

Hi,
We have launched a website using this theme and are experiencing some performance issues.
When we try and add an Item to a cart, the process does not complete.

I will give details in the Private Content section.

Would you mind confirming whether this is an issue with the theme or server?

Unfortunately, we have a very intermittent internet connection and am not entirely sure if this is the cause of the issue so if you cannot replicate this problem, I would appreciate it if you would let us know.

Thanks as always!

Please, contact administrator
for this information.

#38955 Copied

9 Answers

Robert Hall

Support staff

February 2, 2015 at 20:09

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#38956 Copied

antiguanice

Participant

February 2, 2015 at 21:11

Hello,

Please see the log in information in the Private Content section

Please, contact administrator
for this information.

#38977 Copied

Eva Kemp

Support staff

February 3, 2015 at 10:02

Hello,

I’ve disabled ajax “Add to cart” in Theme Options > Single Product Page > Ajax “Add To Cart” > Off.
Please check your site now.
Also we recommend you to update the theme to the latest version as well as the required plugins https://www.8theme.com/download-plugins/

Thank you.
Regards,
Eva Kemp.

#39054 Copied

antiguanice

Participant

February 3, 2015 at 14:12

Hello Eva,

Thank you for that, I was able to get as far as the Shopping Cart but unfortunately wasn’t able to complete the order as shown in the screenshot in the Private Content section.

Would you mind taking a look please?

Thanks!

Please, contact administrator
for this information.

#39138 Copied

Eva Kemp

Support staff

February 3, 2015 at 15:08

Hello,

Please update the theme and the plugins to the latest versions and check Checkout page after that.
Don’t forget to create back up of your files and database before update.

Thank you.
Regards,
Eva Kemp.

#39158 Copied

antiguanice

Participant

February 3, 2015 at 15:46

Hello Eva,

Thanks for the advice as always.

Will updating the theme overwrite any additions that I’ve made on custom.css?

Thanks!

#39172 Copied

Eva Kemp

Support staff

February 3, 2015 at 17:21

Hello,

Custom.css file won’t be overwritten. If you didn’t make any modifications in original theme files you won’t lose any changes.

Thank you.
Regards,
Eva Kemp.

#39208 Copied

antiguanice

Participant

February 3, 2015 at 19:57

OK, I have one good answer and one question.

The answer is that the process seems to complete fine when using the Firefox browser as opposed to Chrome which is a little strange.

The question that I have is to do with updating the theme.

Because of the security on the server, it seems that the only way that I can update the theme is by using FTP.

Is it OK to just upload the theme folder in the wp-content folder and replace the existing files?
I want to ensure that I don’t wipe anything out from the current theme e.g. Product Records, Sales etc. so any advice you could give would be very helpful.

Thanks!

#39256 Copied

Eva Kemp

Support staff

February 3, 2015 at 20:40

Hello,

You won’t remove anything.
We recommend you to create back up of your files and database before update.
You can watch our tutorial how to update the theme (it’s for Legenda theme but the process is identical):

https://www.youtube.com/watch?v=KdWESIIPU1k

Thank you.
Regards,
Eva Kemp.

#39266 Copied
Tagged: addtocart, problem, solution, templates, woocommerce, wordpress
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