Forum Replies Created

Viewing 30 posts - 21,121 through 21,150 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 17:34

    Hello,

    All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send a current version to you. We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 17:32

    Hello,

    What Visual Composer plugin version are you using?
    Please update it to the latest version https://www.8theme.com/download-plugins/

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 17:29

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 17:28

    Hello,

    We’ve sent the plugin archive to your email address.
    Please check.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 17:24

    Hello,

    Please add this code in custom.css file to shown “back to top” button:

    @media (max-width: 480px) {#back-top {
        display: block;
    }}

    Concerning the mobile menu, there is a bug in the theme which will be fixed in the next release. It’ll be produced very soon.

    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 17:19

    Hello,

    To remove mobile menu please add this code in custom.css file:

    @media (min-width: 480px) and (max-width: 992px) {.menu-icon {
     display: none;
    }}

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 16:54

    Hello,

    I’ve checked Visual Composer editor and additional elements from Ultimate VC Addons plugin are shown, for example, Info box, Countdown, Swatch Book and others.
    But I’d recommend you to update Ultimate VC Addons plugin and other required plugins:
    https://www.8theme.com/download-plugins/

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 16:47

    Hello,

    In this case you have to edit the file header-structure-5.php in the directory wp-content/themes/royal/headers and add code of your banner.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 16:42

    Hello,

    You can provide the copy of the theme yourself. You’ve already had theme package that you downloaded from our site.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 16:36

    Hello,

    Please provide us with FTP credentials and we’ll upload older Woocommerce plugin version.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 16:35

    Hello,

    You can remove woocommerce folder via FTP in wp-content/plugins directory and upload other folder with older version.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 16:03

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 15:05

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 15:04

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 15:04

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 15:03

    Hello,

    A new theme release will be produced very soon.
    Meanwhile you can revert back to old Woocommerce plugin version.

    Please take our apologies for the troubles.
    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 15:01

    Hello,

    Nothing will be changed on your pages.
    You just need place theme folder in the correct directory.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 15:00

    Hello,

    If there are any questions feel free to contact us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 14:59

    Hello,

    I’ve reverted back old Woocommerce version.
    A new theme release will be produced in a couple of days.
    You can monitor our site for the updates:
    http://themeforest.net/item/xmarket-responsive-wordpress-ecommerce-theme/3558432

    We’re very sorry for such troubles, but they will be fixed soon with a new theme release.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 14:53

    Hello,

    Sorry for a delay.
    The issue with menu has been fixed.
    You didn’t have url written in Appearance > Menus as shown in our documentation:
    https://www.8theme.com/demo/docs/royal/index.html#!/3_one_page

    Please clear your browser cache and check again.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 14:51

    Hello,

    You can monitor our site for the updates.
    http://themeforest.net/item/idstore-responsive-multipurpose-ecommerce-theme/4792186

    When the update is released it’ll be written there.

    Thank you for your understanding.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 14:49

    Hello,

    There is a problem with new Woocommerce version.
    We’ll release a new theme update soon to fix this issue.
    Meanwhile you can revert back to old Woocommerce plugin version.

    Sorry for inconveniences.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 14:47

    Hello @tomjoy,

    Our theme update will be released in a couple of days.
    Meanwhile you can download old Woocommerce version (2.2.11) from this link:
    https://github.com/woothemes/woocommerce/releases

    Please take our apologies for inconveniences.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 14:42

    Hello,

    Your images can’t be shown because there are wrong permissions for the “uploads” folder in wp-content directory. There is an error in the console:
    “GET http://test.greenyogashop.com/wp-content/uploads/2015/02/logo.png 500 (URL Rewrite Module Error.)”

    Also I’m unable to change permissions for uploads folder getting a notice:
    “500 ‘SITE CHMOD 777 uploads’: command not understood”
    Please ask your host to change permissions.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 14:33

    Hello,

    We’re sorry for a delay.
    There is a bug in the theme and it we’ll be fixed in the next theme release which will be produced very soon.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 14:32

    Hello,

    We’re sorry for a delay.
    The reason of your problem is you didn’t have url written in Appearance > Menus:
    http://gyazo.com/62767ce01037352b2f6ce291b389900e

    Please read our documentation attentively:
    https://www.8theme.com/demo/docs/royal/index.html#!/3_one_page

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 13:42

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 13:40

    Hello,

    There is a problem with new Woocommerce version.
    We’ll release a new theme update soon to fix this issue.
    Meanwhile you can revert back to old Woocommerce plugin version.

    Sorry for inconveniences.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 13:36

    Hello,

    There is a problem with new Woocommerce version.
    We’ll release a new theme update soon to fix this issue.
    Meanwhile you can revert back to old Woocommerce plugin version.

    Sorry for inconveniences.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2015 at 13:25

    Hello,

    We’re sorry for inconveniences.
    We’ll release a new theme update soon to make it compatible with the latest Woocommerce plugin version.
    You can monitor the updates on our site http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906

    Thank you.
    Regards,
    Eva Kemp.

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Viewing 30 posts - 21,121 through 21,150 (of 31,382 total)
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