Forum Replies Created

Viewing 30 posts - 16,081 through 16,110 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 09:13

    Hello,

    As I see now tabs don’t cover other content:
    http://storage1.static.itmages.com/i/15/0513/h_1431504639_6238800_4783d45148.png

    Please clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 09:07

    Hello,

    I’ve checked your site and haven’t seen any space under the footer.
    What browser are you checking in?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 09:05

    Hello,

    I’ve checked Checkout page and tried to fill in card info and haven’t got any errors.
    I haven’t seen empty cart page.

    Please clear your browser cache and check again. Also check if the issue persists with default WordPress theme (Twenty Fifteen).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 08:55

    Hello,

    Please provide us with FTP and wp-admin panel credentials in private content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 08:52

    Hello,

    Did you make any changes in the original theme files?
    Please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 08:47

    Hello,

    Please provide us with a link to Team Member page and give us access to wp-admin panel and FTP.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 08:45

    Hello @olproject,

    We’re glad you managed to find the solution.
    If there are any questions feel free to contact us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 08:44

    Hello,

    I’ve enabled top bar in Theme Options > Header and pop up window is shown now.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 08:41

    Hello,

    It can be caused for the reason you’ve increased the menu items limit. That’s why new items can’t be saved. Here are some explanations:
    http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-custom-menu-items-limit-in-wordpress/
    https://core.trac.wordpress.org/ticket/14134

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 08:36

    Hello,

    I’ve removed static block widget from “Footer 1” area in Appearance > Widgets.
    Please clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 08:27

    Hello,

    Please provide us with a page link where you use that element and wp-admin panel credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 08:26

    Hello,

    Ok. If there are any questions feel free to contact us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 08:25

    Hello,

    Old theme version isn’t compatible with the latest Woocommerce version and there are a lot of customization in the new theme version to make it compatible with Woocommerce.
    Create a child theme http://codex.wordpress.org/Child_Themes and move your changes to the child theme folder. Then you’ll be able to update the theme without losing your modifications.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 08:20

    Hello,

    Please provide us with wp-admin panel credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 08:17

    Hello @Minikingdom,

    Please don’t create multiple queries. You’ve been replied in the other topic.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 08:17

    Hello,

    Please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 08:16

    Hello @lance,

    The issue has been fixed.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 08:12

    Hello,

    I’ve reuploaded the theme. Please clear browser cache and check the site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 13, 2015 at 08:11

    Hello,

    I’ve just checked your site and shop page is shown fine:
    http://storage1.static.itmages.com/i/15/0513/h_1431501007_9313143_802363d5c2.png

    Have you fixed the issue?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 12, 2015 at 19:29

    Hello,

    Please provide us with wp-admin panel and FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 12, 2015 at 19:10

    Hello,

    Please look at screenshot what we see when open your site http://storage2.static.itmages.com/i/15/0512/h_1431454034_4282077_2b303061cc.png .
    So where is WordPress installed? Is it in the folder “wp” and we should use this link http://dryfruitsdeals.com/wp/wp-admin to access wp-admin panel?
    Please provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 12, 2015 at 19:07

    Hello,

    Thank you for the feedback.
    We really appreciate it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 12, 2015 at 19:06

    Hello @tlynn2212,

    You’re using old theme version. You must update it as well as Woocommerce plugin.
    Before update delete “woocommerce” folder and reupload it from new theme package.
    Also update all required plugins which you can download at this link https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up before update!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 12, 2015 at 18:58

    Hello,

    Please try the solution described here:
    https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 12, 2015 at 18:54

    Hello,

    Please show a screenshot what you want to remove from footer and what you want to keep.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 12, 2015 at 18:52

    Hello @chsafterdark,

    Please update WordPress and all required plugins to the latest versions.
    Plugins can be downloaded at this link: https://www.8theme.com/download-plugins/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 12, 2015 at 18:44

    Hello,

    I’ve added this code in custom.css file:

    @media (max-width: 480px){.tp-simpleresponsive .tp-caption {
     margin-left: 100px !important;
    }}

    Please check slider now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 12, 2015 at 18:31

    Hello @chsafterdark,

    We can’t log in to wp-admin panel.
    Please check the credentials.
    Concerning WooThemes Product Add-ons plugin, try to disable Ajax “Add to Cart” in Theme Options > Single Product Page and check the plugin work after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 12, 2015 at 18:25

    Hello,

    Please add this code in custom.css file to remove checkboxes:

    .widget_layered_nav li a::before {
     display: none;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 12, 2015 at 18:17

    Hello,

    You can contact the plugin authors via comments http://codecanyon.net/item/ultimate-addons-for-visual-composer/6892199/comments .
    Also please read this article about video on mobile devices:
    http://demosthenes.info/blog/777/Create-Fullscreen-HTML5-Page-Background-Video

    Displaying the fullscreen background video on mobile devices presents several challenges:

    Most mobile platforms (iOS in particular) will refuse to autoplay HTML5 video to avoid potentially ruinous data charges.
    In such cases the video will be displayed with an embedded play button, which in turn…
    …may capture touches on the device, locking out links that may be in the content on top of the video.
    While it is possible to feature-detect support for video autoplay with JavaScript (a technique I will cover in a future article), the easiest solution is to use a media query that switches off the video entirely on smaller screens, substituting the placeholder image in the background.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 16,081 through 16,110 (of 31,382 total)
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