Contact form in contact page don't work

20 replies8 participantsUpdated by Eva Kemp

  • Avatar: Vladislav
    Vladislav
    Participant

    Hello!

    Contact form in contact page don’t work.
    “Undefine” error (screen by link below)

    Please help me.

    Regards

    Please, contact administrator
    for this information.
    #61651 Copied

    20 Answers

    Avatar: jdshock
    jdshock
    Participant

    Hello I have the same problem, and not only even the woocommerce do not send notification even if everything is settled. I tried with different type of email and I even add a the WP EASY SMTP plugin, but nothing happened.

    Any suggestions?

    Thanks a lot

    #61653 Copied Theme version: Legenda Theme Version: 2.7 WooCommerce version: 2.3.8
    Avatar: Eva
    Eva Kemp
    Participant

    Hello @jdshock, @Vladislav,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #61669 Copied
    Avatar: Vladislav
    Vladislav
    Participant

    Here

    Please, contact administrator
    for this information.
    #61672 Copied
    Avatar: jdshock
    jdshock
    Participant

    Here you are.

    I have the same problem with woocommerce, and Visual Form Builder plugin and chat.

    Thanks a lot.

    Please, contact administrator
    for this information.
    #61674 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello @Vladislav,

    Please give us a ling for wp-admin panel.

    Thank you.
    Regards,
    Eva Kemp.

    #61703 Copied
    Avatar: Vladislav
    Vladislav
    Participant

    Here link for wp-admin panel.

    Please, contact administrator
    for this information.
    #61705 Copied
    Avatar: Brian Johnson
    Brian Johnson
    Member

    Vladislav

    Please provide us also with link to the wp-admin panel.

    With best regards
    Brian Johnson

    #61708 Copied
    Avatar: Vladislav
    Vladislav
    Participant

    Brian, I’ve already provided in the last post
    Repeat for you:

    Please, contact administrator
    for this information.
    #61710 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello @jdshock,

    You should check mail logs with our host as the problem is caused by your server configuration.

    Thank you.
    Regards,
    Eva Kemp.

    #61719 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello @Vladislav,

    The issue with contact form has been fixed.
    Please clear browser cache and check.

    Regards,
    Eva Kemp.

    #61720 Copied
    Avatar: Vladislav
    Vladislav
    Participant

    Eva, I test it right now. And It seems to me that’s ok.

    What’s kind of problem? Is It mine or just occasional bug?

    Regards,
    The Very Vl

    #61726 Copied
    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello @Vladislav,

    There was an error in the code, and we corrected it.

    Regards,
    Robert Hall.

    #61729 Copied
    Avatar: lance
    lance
    Participant

    Hi Eva

    I have noticed my theme is doing the same thing and contact form isnt working. Keeps displaying “undefined”.
    Please see my FTP details in private content.

    Please, contact administrator
    for this information.
    #63507 Copied Theme version: Legenda
    Avatar: Minikingdom
    Minikingdom
    Participant

    Hello we are having the same problem. Can you reissued the problem files so we can update it for the client?

    #63520 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello @lance,

    The issue has been fixed.
    Please check.

    Regards,
    Eva Kemp.

    #63528 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello @Minikingdom,

    Please don’t create multiple queries. You’ve been replied in the other topic.
    Please check.

    Regards,
    Eva Kemp.

    #63530 Copied
    Avatar: volantedesign
    volantedesign
    Participant

    Hello,

    Our website is having the same issue as well. Does the current theme have updated code to reflect the change? If so, I would like to make the change myself. If that doesn’t work, below are my FTP and wp-admin credentials.

    Regards,

    Andrew

    Please, contact administrator
    for this information.
    #63715 Copied Theme version: 2.7 WooCommerce version: 4.2.2
    Avatar: Eva
    Eva Kemp
    Participant

    Hello @volantedesign,

    We’ve sent a new file theme-functions.php to your email address where contact form issue is fixed.
    You need replace old file with a new one.

    Please check your email address.

    Regards,
    Eva Kemp.

    #63738 Copied
    Avatar: lance
    lance
    Participant

    Thanks Eva,

    I see the one website is working now.
    I have put my ftp details for the second website giving the same problem

    Please, contact administrator
    for this information.
    #63975 Copied Theme version: Legenda
    Avatar: Eva
    Eva Kemp
    Participant

    Hello @lance,

    The file theme-functions.php has been reuploaded.
    Please check now.

    Regards,
    Eva Kemp.

    #63980 Copied

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