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Contact form in contact page don't work

This topic has 21 replies, 8 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

Vladislav

Participant

May 5, 2015 at 10:27

Hello!

Contact form in contact page don’t work.
“Undefine” error (screen by link below)

Please help me.

Regards

Please, contact administrator
for this information.

#61651 Copied

20 Answers

jdshock

Participant

May 5, 2015 at 10:35

Hello I have the same problem, and not only even the woocommerce do not send notification even if everything is settled. I tried with different type of email and I even add a the WP EASY SMTP plugin, but nothing happened.

Any suggestions?

Thanks a lot

#61653 Copied Theme version: Legenda Theme Version: 2.7 WooCommerce version: 2.3.8

Eva Kemp

Support staff

May 5, 2015 at 11:34

Hello @jdshock, @Vladislav,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#61669 Copied

Vladislav

Participant

May 5, 2015 at 11:40

Here

Please, contact administrator
for this information.

#61672 Copied

jdshock

Participant

May 5, 2015 at 11:44

Here you are.

I have the same problem with woocommerce, and Visual Form Builder plugin and chat.

Thanks a lot.

Please, contact administrator
for this information.

#61674 Copied

Eva Kemp

Support staff

May 5, 2015 at 13:00

Hello @Vladislav,

Please give us a ling for wp-admin panel.

Thank you.
Regards,
Eva Kemp.

#61703 Copied

Vladislav

Participant

May 5, 2015 at 13:07

Here link for wp-admin panel.

Please, contact administrator
for this information.

#61705 Copied

Brian Johnson

Member

May 5, 2015 at 13:14

Vladislav

Please provide us also with link to the wp-admin panel.

With best regards
Brian Johnson

#61708 Copied

Vladislav

Participant

May 5, 2015 at 13:21

Brian, I’ve already provided in the last post
Repeat for you:

Please, contact administrator
for this information.

#61710 Copied

Eva Kemp

Support staff

May 5, 2015 at 13:49

Hello @jdshock,

You should check mail logs with our host as the problem is caused by your server configuration.

Thank you.
Regards,
Eva Kemp.

#61719 Copied

Eva Kemp

Support staff

May 5, 2015 at 13:51

Hello @Vladislav,

The issue with contact form has been fixed.
Please clear browser cache and check.

Regards,
Eva Kemp.

#61720 Copied

Vladislav

Participant

May 5, 2015 at 14:13

Eva, I test it right now. And It seems to me that’s ok.

What’s kind of problem? Is It mine or just occasional bug?

Regards,
The Very Vl

#61726 Copied

Robert Hall

Support staff

May 5, 2015 at 14:15

Hello @Vladislav,

There was an error in the code, and we corrected it.

Regards,
Robert Hall.

#61729 Copied

lance

Participant

May 12, 2015 at 20:44

Hi Eva

I have noticed my theme is doing the same thing and contact form isnt working. Keeps displaying “undefined”.
Please see my FTP details in private content.

Please, contact administrator
for this information.

#63507 Copied Theme version: Legenda

Minikingdom

Participant

May 13, 2015 at 04:12

Hello we are having the same problem. Can you reissued the problem files so we can update it for the client?

#63520 Copied

Eva Kemp

Support staff

May 13, 2015 at 08:16

Hello @lance,

The issue has been fixed.
Please check.

Regards,
Eva Kemp.

#63528 Copied

Eva Kemp

Support staff

May 13, 2015 at 08:17

Hello @Minikingdom,

Please don’t create multiple queries. You’ve been replied in the other topic.
Please check.

Regards,
Eva Kemp.

#63530 Copied

volantedesign

Participant

May 13, 2015 at 16:13

Hello,

Our website is having the same issue as well. Does the current theme have updated code to reflect the change? If so, I would like to make the change myself. If that doesn’t work, below are my FTP and wp-admin credentials.

Regards,

Andrew

Please, contact administrator
for this information.

#63715 Copied Theme version: 2.7 WooCommerce version: 4.2.2

Eva Kemp

Support staff

May 13, 2015 at 16:52

Hello @volantedesign,

We’ve sent a new file theme-functions.php to your email address where contact form issue is fixed.
You need replace old file with a new one.

Please check your email address.

Regards,
Eva Kemp.

#63738 Copied

lance

Participant

May 14, 2015 at 16:57

Thanks Eva,

I see the one website is working now.
I have put my ftp details for the second website giving the same problem

Please, contact administrator
for this information.

#63975 Copied Theme version: Legenda
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