Return to previous page

Featured Image Disappear From Product Admin

This topic has 34 replies, 7 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

Ardi

Participant

March 10, 2015 at 12:42

the featured image disappear from the product editor, I have the last version for royal theme and woocommerce 2.3.5

#48500 Copied Theme version: 1.7 WooCommerce version: 2.3.5

33 Answers

Eva Kemp

Support staff

March 10, 2015 at 14:22

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#48540 Copied

chsafterdark

Participant

March 10, 2015 at 20:06

Hi Eva, I’m having the same issue with the same install of Royal theme with Woocommerce 2.3.5. Thanks for the help.

Please, contact administrator
for this information.

#48640 Copied Theme version: 1.7 WooCommerce version: 2.3.5

Ardi

Participant

March 10, 2015 at 23:27

Oke, sent.

Please, contact administrator
for this information.

#48663 Copied

Eva Kemp

Support staff

March 11, 2015 at 10:39

Hello @Ardi,

As I see featured image option is shown in a product editor.
Please clear browser cache and check again.

Thank you.
Regards,
Eva Kemp.

#48723 Copied
Eva Kemp

Support staff

March 11, 2015 at 10:45
Hello @chsafterdark,

I’ve added this code in init.php file:
```
if ( function_exists( ‘add_theme_support’ ) ) {
add_theme_support( ‘post-thumbnails’ );
}
```
Please clear the cache and check products editor now.

Regards,
Eva Kemp.
#48724 Copied
chsafterdark

Participant

March 12, 2015 at 04:15

Thanks Eva 🙂 I cleared the cache and looked and am still missing the featured image in the product page editor.

#48967 Copied Theme version: 1.7 WooCommerce version: 2.3.5

chsafterdark

Participant

March 12, 2015 at 08:31

A few other quick questions for you Eva….

I am trying to remove the words ‘category’ and ‘read more’ from the product categories display. I’d also like to remove the white transparent overlay on top of the categories, but I’m ok with leaving the hover transparency.

Is it also possible on the categories/shop pages when showing categories and products, that the products are forced to show on another line below the categories and subcategories? So if there are only 2 categories on any given page, it doesn’t look funny with a product beside them in the top line?

Really appreciate you’re quick replies and love the appearance of the Royal theme – I’ve had a few clients purchase it already – nice job. 🙂

#48978 Copied Theme version: 1.7 WooCommerce version: 2.3.5

chsafterdark

Participant

March 12, 2015 at 22:54

I’m also having trouble with my shop page showing up with categories spread out, so that the top line shows 3 in a row, then the 2nd line (when you’re on a normal size computer screen) shows with 2 blank spaces and then a category. The 3rd line is fine but the 4th line does this again. This happens on all of my shop / category pages. Thanks for the help.

#49259 Copied Theme version: 1.7 WooCommerce version: 2.3.5

Eva Kemp

Support staff

March 13, 2015 at 11:59

Hello,

Please provide us with the direct category link where you see the issue.
Also please show a screenshot what you’d like to remove.

Thank you.
Regards,
Eva Kemp.

#49326 Copied

chsafterdark

Participant

March 13, 2015 at 18:11

Sure thing, here are some screenshots and category links where I’m seeing the issue of the misalignment of product categories and products being displayed. I have changed the pages for now to just show products per the client’s request. But this is what we see on all of the pages when the settings are set to display ‘categories & subcategories and products’ so we have switched pages to just show categories / subcategories OR products to avoid the issue for now. Also I’m in Google Chrome if that helps at all.

Even when I’m only showing the categories on the shop page http://www.gckint.com/shop/ they are not aligned properly but it seems like it’s happening in lines 2 and 4. It would be great to have them even and show 3 on each line. Also there are categories missing from the shop page that we’d like to show, like Children’s Swimwear. When I had shortcode on the page to show specific categories, the categories were duplicated and showing twice, so I removed it.

We’d also like to remove the wording seen on each category that says ‘category’ and ‘read more’ aw well as the transparency over the product (but the hover transparency is ok to keep).

Also the mobile responsive menu that pops up on the left side is showing the links in black which don’t show until you scroll over them, so we’d love to change the wording to white from black if possible.

We’re also still missing the Featured Image on every product – here’s a screenshot. We’ve cleared the cache on everything and still see the same thing.

Thanks so much for the help, Eva, and have a great weekend!

#49484 Copied Theme version: 1.7 WooCommerce version: 2.3.5
Eva Kemp

Support staff

March 13, 2015 at 19:41
Hello,

As I see featured image box is shown:
https://s3.amazonaws.com/fvd-data/notes/168674/1426271503-kLdw0Q/screen.png

To remove “category” and “read more” text you need add this code in custom.css file:
```
.categories-mask span {
  display: none !important;
}
```
How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

I’ve selected 3 products per row to show in Theme Options > Products Page Layout > Products per row and now the categories are displayed fine.
Please clear browser cache and check.
“Children’s Swimwear” category isn’t shown because no products are added to this category, it’s empty. You should mark some products with this category.

As I see items in mobile menu are white color now. Have you changed it?

Thank you.
Regards,
Eva Kemp.
#49514 Copied
chsafterdark

Participant

March 13, 2015 at 21:45

Ahhhhh Eva!!! You are awesome – thank you thank you 🙂 You just made our entire month! hehe

Thanks so much for all of the help 🙂

#49537 Copied Theme version: 1.7.1 WooCommerce version: 2.3.6

Eva Kemp

Support staff

March 13, 2015 at 23:22

Hello,

You’re welcome.

Have a great weekend!

Regards,
Eva Kemp.

#49548 Copied

chsafterdark

Participant

May 12, 2015 at 18:08

Hello Eva! I hope you are well! I just noticed today that the featured image disappeared again in the admin dashboard on http://www.GCKINT.com – I tried re-adding your php code in init.php but no such luck. :-/

I also just added the WooThemes Product Add-ons plugin and have configured it to show a checkbox under all SIMBI Products, which requires the customer to check the box confirming they are aware there will be an additional shipping charge for SIMBI products. However, even though the checkbox is set as ‘required’ to be checked before adding the product to the cart, it’s allowing people to add the product without the box checked. The WooThemes guys said the JavaScript execution is halted due to an error in a JavaScript file provided by the theme, and that I should contact you guys to help? Attaching a picture he sent me for reference.

Thank you thank you and have a fabulous day!!

Please, contact administrator
for this information.

#63485 Copied Theme version: 1.7.1 WooCommerce version: 2.3.8

Eva Kemp

Support staff

May 12, 2015 at 18:31

Hello @chsafterdark,

We can’t log in to wp-admin panel.
Please check the credentials.
Concerning WooThemes Product Add-ons plugin, try to disable Ajax “Add to Cart” in Theme Options > Single Product Page and check the plugin work after that.

Regards,
Eva Kemp.

#63488 Copied

chsafterdark

Participant

May 12, 2015 at 18:40

Thank you Eva – that worked!!!

I updated the login info for you just now so that it will work now, thanks in advance for the help with the featured image!!

🙂

Please, contact administrator
for this information.

#63489 Copied Theme version: 1.7.1 WooCommerce version: 2.3.8

Eva Kemp

Support staff

May 12, 2015 at 18:52

Hello @chsafterdark,

Please update WordPress and all required plugins to the latest versions.
Plugins can be downloaded at this link: https://www.8theme.com/download-plugins/

Regards,
Eva Kemp.

#63492 Copied

chsafterdark

Participant

May 13, 2015 at 18:22

Thanks so much Eva! I updated wordpress and all of the plugins and the featured image is back! the only issue we’re still having is the javascript error is still present on the Product Add-ons portion, so that when someone orders a SIMBI product, which has a checkbox requiring them to check and agree to additional shipping charges, they are still able to add the item to the cart without checking the box. Here’s a screenshot of the error for you.

Thank you again for all of your help!!

Please, contact administrator
for this information.

#63766 Copied Theme version: 1.7.1 WooCommerce version: 2.3.8

Eva Kemp

Support staff

May 13, 2015 at 19:01

Hello,

I don’t see any errors:
http://storage1.static.itmages.com/i/15/0513/h_1431539949_1798664_4a5e5f02c2.png

Please clear browser cache and also delete cache folder via FTP. As you’re using cache plugin site info might be cached.

Thank you.
Regards,
Eva Kemp.

#63780 Copied
Tagged: admin, disappear, featured image, product, themes, woocommerce, wordpress
1 2

Viewing 20 results - 1 through 20 (of 34 total)

You must be logged in to reply to this topic.Log in/Sign up

Unleash your online potential

Explore our best WordPress WooCommerce Themes collection

lazy-placeholder

Gaming – WooCommerce Theme

lazy-placeholder

Underwear – WooCommerce Theme

lazy-placeholder

Minimal Fashion 03 Store – WordPress WooCommerce Theme

lazy-placeholder

Online Courses – WordPress WooCommerce Theme

lazy-placeholder

Web Agency – WordPress WooCommerce Theme

lazy-placeholder

Shoes Store – WooCommerce Theme

lazy-placeholder

Minimal Fashion Store – WordPress WooCommerce Theme

lazy-placeholder

Designers – WordPress WooCommerce Theme

lazy-placeholder

Luxury Jewelry Store – WordPress WooCommerce Theme

lazy-placeholder

Customization service (hour)

See All Templates

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.