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Blank page when selecting category in backend

This topic has 8 replies, 2 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

digital.zen

Participant

May 13, 2015 at 08:46

Hello, in the back-end when I try to select a category from the products I always get a blank page. I switched to theme Twenty Fifteen and when I try to select a category from the products it works with no problems. I increased my memory limit to 1024M to see if it was running out of memory as I have 7K plus products, but still the problem of a blank page still happens with the Legenda theme and the Twenty Fifteen works with no problems. I also disabled all plugins except for woocommerce and still a blank white page appears. I tried enabling the debug through the wp-config.php to true to see if any errors appear and all I get is a blank page. Any help would be appreciated. Thank you.

#63552 Copied Theme version: 2.7 WooCommerce version: 2.3.8

7 Answers

Eva Kemp

Support staff

May 13, 2015 at 08:55

Hello,

Please provide us with FTP and wp-admin panel credentials in private content.

Thank you.
Regards,
Eva Kemp.

#63556 Copied

digital.zen

Participant

May 13, 2015 at 09:12

Hello, thank you for a fast reply. I have included my login information for the back-end and ftp. Thank you.

Please, contact administrator
for this information.

#63570 Copied

Eva Kemp

Support staff

May 13, 2015 at 10:17

Hello,

I was able to enter category page in wp-admin panel panel. Please view the screenshot:
https://s3.amazonaws.com/fvd-data/notes/168674/1431508626-y90JoP/screen.png

Could you please clarify your issue with more details?

Thank you.
Regards,
Eva Kemp.

#63581 Copied

digital.zen

Participant

May 13, 2015 at 20:22

Hello, I have included screenshots going step by step on what I did to recreate the scenario. The category I was referring to is in the products tab. Sorry for any confusion. Thank you and here is the link for the screenshots:

https://www.dropbox.com/sh/mv78qqkua1a5txt/AAA1PPtGDyln7I1rFNy79J2Da

Thank you and I appreciate your help on this matter.

#63808 Copied

Eva Kemp

Support staff

May 14, 2015 at 10:07

Hello,

We’ve increased memory_limit value as described in the article:
http://stackoverflow.com/questions/21680244/fatal-error-allowed-memory-size-of-268435456-bytes-exhausted-tried-to-allocate

Please clear browser cache and check categories filter.

Thank you.
Regards,
Eva Kemp.

#63887 Copied

digital.zen

Participant

May 16, 2015 at 23:00

Hello,

Now when I try to view a category with the memory increase it just processes for a few minutes (before it would only process for a few seconds) and then goes to the blank page (which I assume is do to memory being maxed). When I change templates to stock and do the same thing the products category quickly loads with no problems? Any ideas? Should it take more the one gig of ram to load the product category? Everything else seems to be working fine and really like this template. Thank you.

#64349 Copied

Eva Kemp

Support staff

May 18, 2015 at 10:03

Hello,

We are unable to access FTP account:
http://storage2.static.itmages.com/i/15/0518/h_1431939755_7019413_80bd2c27ef.png
Have you restricted access?

Regards,
Eva Kemp.

#64475 Copied
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