Forum Replies Created

Viewing 30 posts - 14,191 through 14,220 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 20:32

    Hello,

    That message doesn’t affect your site work at all. You can hide it.
    How to update the theme is shown in our video tutorial:


    Don’t forget to create back up of your files and database before starting update process!

    You can modify settings in your ThemeForest account to get updates notifications.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 20:25

    Hello,

    1. Download the plugin archive at this link https://www.8theme.com/download-plugins/ .
    2. Extract the archive and connect to your site via FTP.
    3. Go to wp-content/plugins directory via FTP and overwrite the existing “revslider” folder with the one you extracted from the archive.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 20:22

    Hello,

    Yes, you can delete the code in the mentioned lines and copy the edited file to child theme. How to create child theme you can read here:
    http://codex.wordpress.org/Child_Themes

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 20:19

    Hello,

    Please add this code in custom.css file:

    .cart-collaterals .cart_totals {
        width: auto !important;
    }

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 20:08

    Hello,

    That notice doesn’t affect your site work at all.
    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 19:30

    Hello,

    Please provide us with FTP credentials.
    What changes had you made before that issue happened?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 18:53

    Hello @Rene,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 18:53

    Hello,

    Could you please show a screenshot what “three custom fields” you’re talking about?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 18:36

    Hello,

    We need FTP access to check your server settings.
    Please check if allow_url_fopen function is enabled and post_max_size, upload_max_filesize values aren’t low, they should be at least 40M.
    Is memory_limit value set to 64M or higher?

    Please show us this information.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 18:11

    Hello,

    Please add this code in custom.css file:

    @media (max-width: 979px) and (min-width: 768px){
    .shopping-cart-widget {
      width: 30% !important;
    }
    .header .logo {
     float: right !important;
    }}

    How to create custom.css you can watch in this tutorial.

    After that check your site on mobile devices.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 18:01

    Hello,

    Now we can’t access wp-admin panel. It’s giving Forbidden error.
    Concerning the translation you must create your own translation files with your language prefix, for example de_De.po. Please read our documentation attentively: https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate
    http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./
    Don’t forget to add $locale='de_DE'; to wp-config.php file where instead of “de_DE” your language prefix should be used.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 17:55

    Hello,

    I’ve edited the code to:

    .post-single.essential_grid .wp-picture, .post-single.essential_grid h2 {
       display: none !important;
    }

    Please check Ess. grid posts now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 17:48

    Hello,

    1. If you resize a browser window you should reload a site page. Please check it.

    2. Unfortunately there is no such feature. Sorry.

    3./4. Add this code in custom.css file:

    .widget_nav_menu li a, .widget_nav_menu .widget-title span, .product-categories > li > a, .sidebar-widget .woocommerce_product_categories .widget-title {
       color: red !important;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    5. Add this code in custom.css file:

    .shopping-cart-widget {
        background-color: red;
    }
    .shop-text {
       color: white !important;
    }

    6. You can add Revolution Slider element in Visual Composer editor in your home page.

    7. Add this code in custom.css:

    .products-page-cats {
       display: none !important;
    }

    8. You can change image using this code in custom.css:

    .empty-category-block h2::before {
       background-image: url("http://path_to_your_image");
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 17:25

    Hello,

    Please give us a page link where you see that error.
    Also provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 17:23

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 17:22

    Hello,

    You can upload your screenshot to some web storage ( http://dropbox.com/ or http://imgur.com/ ).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 17:20

    Hello,

    Please provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 16:12

    Hello,

    Thank you for explanation. I was able to access wp-admin panel.
    Sorry but I can’t find the item 806-b. Please give us a direct link of the product.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 16:02

    Hello,

    Please add this code in custom.css:

    .footer-product a, .footer-product .show-quickly {
        color: white !important;
    }
    .pagination-cubic li span.page-numbers.current {
        background-color: white !important;
        border: 1px solid black;
    }
    .shipping-calculator-form .button {
       color: white !important;
    }

    To change the text on Cart page go to Woocommerce > Settings > Shipping tab > Table Rate > “Shipping Table Rates:” and change the title.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 15:41

    Hello,

    Please add this code as well:

    .sidebar-widget .product_list_widget li, .sidebar-slider .product_list_widget li, .cart-popup-container .order-list li {
       list-style: none !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 15:35

    Hello,

    The reason was you had only few items added in menu. I’ve added more and now header is shown as on the demo.
    Concerning the slider, I’ve removed the class “banner-top-kids” you wrote in the row settings for banners.
    Check Shop page with another browser.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 15:00

    Hello,

    I’ve enabled responsive design in Theme Options > Responsive. Please check your site with mobile devices now.
    Please try to use Products element in VC editor http://storage1.static.itmages.com/i/15/0623/h_1435067970_5613077_d8034382d8.png instead of WooProducts element for your home page.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 14:33

    Hello,

    We can’t log in to wp-admin panel. Please check the credentials and provide us with correct url to WP panel.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 14:08

    Hello,

    In Settings > Permalinks you wrote “/comingsoon” in Custom Structure field. I’ve changed the Permalinks settings to “Post Name” and now blog posts are working fine.
    Please clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 13:36

    Hello,

    What is the correct link to wp-admin panel?
    When I try to use your_domain/wp-admin I’m redirected to the site and authorization page isn’t shown.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 13:30

    Hello,

    1. The problem persists only with child theme.
    Please check attentively your modifications in the child theme folder.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 12:58

    Hello,

    Did you make any changes in the theme files?
    May we reupload the theme?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 12:45

    Hello,

    9 grids are shown because you select only 2 categories “Decoración & Privacidad” and “Seguridad & Protección Ambiental” where you have only 7 and 2 posts added.
    http://storage1.static.itmages.com/i/15/0623/h_1435059882_9784775_575ae41bbd.png

    Add more categories if you want to show more posts.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 12:37

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 23, 2015 at 12:36

    Hello,

    Sorry, but concerning WooProduct element you have to contact Woocommerce support.
    The problem with chat is caused by WP Maintenance Mode plugin. Please disable it and check the chat. Please note you need check it in another browser not being logged in under operator’s username.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 14,191 through 14,220 (of 31,382 total)
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