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Problem after registration - by isaac_mx

This topic has 13 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

isaac_mx

Participant

June 19, 2015 at 22:59

Hi,
On registration page, after submit all information, loading gif stays permanent and never display the email confirmation message.

Please, contact administrator
for this information.

#70557 Copied Theme version: 2.0 WooCommerce version: 2.3.11

12 Answers

Robert Hall

Support staff

June 20, 2015 at 09:25

Hello,

Sorry, but your credentials aren’t correct. Please change password and provide us again.

Regards,
Robert Hall.

#70588 Copied

isaac_mx

Participant

June 22, 2015 at 16:44

Ok I have sent to you verified credentials
Thanks

Please, contact administrator
for this information.

#70814 Copied

Eva Kemp

Support staff

June 22, 2015 at 18:15

Hello,

Please update required plugins to the latest versions. You can download them at this link: https://www.8theme.com/download-plugins/

Regards,
Eva Kemp.

#70833 Copied

isaac_mx

Participant

June 22, 2015 at 19:45

Hi Eva,
Thanks for your quick response

I am just updated all plugins, but still keeps loading and email confirmation message don´t shows up

Isaac

#70858 Copied

Eva Kemp

Support staff

June 22, 2015 at 21:34

Hello,

Please provide us with FTP credentials.

Regards,
Eva Kemp.

#70887 Copied

isaac_mx

Participant

June 22, 2015 at 23:16

Here are the credentials
Regards

Please, contact administrator
for this information.

#70902 Copied

Eva Kemp

Support staff

June 23, 2015 at 12:58

Hello,

Did you make any changes in the theme files?
May we reupload the theme?

Regards,
Eva Kemp.

#71005 Copied

isaac_mx

Participant

June 23, 2015 at 16:52

Hello Eva,

No I didn’t, the theme was uploaded once, do you think that could be permalinks issue or something like that?

Thanks

Isaac

#71072 Copied

isaac_mx

Participant

June 24, 2015 at 23:24

Hello Eva,
Any suggestions, I am really need help
Thanks

#71446 Copied

Eva Kemp

Support staff

June 25, 2015 at 15:42

Hello,

We’re sorry for the delay.
We’ve fixed the issue. Please check registration page now.

Regards,
Eva Kemp.

#71624 Copied

isaac_mx

Participant

June 25, 2015 at 22:30

Thanks Eva,
Its working know! just for reference, what file did you fix?
Regards
Isaac

#71712 Copied

Eva Kemp

Support staff

June 26, 2015 at 08:02

Hello,

You’re welcome.

The file was theme-functions.php in the directory wp-content/themes/woopres.

Regards,
Eva Kemp.

#71746 Copied
Tagged: problem, registration, solutions, support, templates, woocommerce, wordpress
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