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Viewing 30 posts - 12,271 through 12,300 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 12:17

    Hello @shooroop87,

    “Allowed memory size” error means you’re lack of memory and you have to contact your hosting provider and ask them to increase memory_limit value.
    Issue with pagination persists with default WordPress theme too. You should contact WPML support or check your configuration more attentively.

    As I see there is notification in WPML > Woocommerce Multilingual > General Settings tab > Configuration warnings:
    “Your site’s default language is not English. There are some settings that require careful attention.”

    It’s recommended to have default language as English and then translate all strings to other languages:
    https://wpml.org/documentation/support/translating-woocommerce-sites-default-language-english/

    Also I see you’ve updated Woocommerce to the latest version, but Woopress version 2.3 isn’t compatible with it. There is a new theme version http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050 and you need update it.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 12:08

    Hello,

    Please don’t duplicate your questions.
    You’ll be replied in the other topic.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 12:04

    Hello,

    New theme version is released which is compatible with the latest Woocommerce version. You need update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 12:00

    Hello,

    Sorry, but I don’t see any problems:
    http://storage6.static.itmages.com/i/15/0817/h_1439809109_2276546_a9ae001f40.png
    the same for mobile:
    http://storage8.static.itmages.com/i/15/0817/h_1439809164_1104471_1682354209.png

    Are your browsers updated?
    Please check it in another one.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 11:57

    Hello,

    Please test WPML plugin with default WordPress theme (Twenty Fifteen, for example). If it works the same with default theme you have to contact WPML support concerning this issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 11:55

    Hello,

    I’ve added this code in child style.css file:

    .content-product span.sku  {
        display: block !important;
    }

    Clear browser cache and check sku line in related products section now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 11:14

    Hello,

    I’ve added this code in Theme Options > Custom CSS > Global Custom CSS:

    .content-page {
        margin-top: 0px;
    }
    .page-content {
        margin-bottom: 0px;
        margin-top: 0px;
    }

    and this code in CSS block of Visual Composer editor in your “WELCOME” page:

    .wpb_revslider_element.wpb_content_element {
        margin-bottom: 0px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 10:49

    Hello,

    1. New “Custom tab” field won’t be shown in products editor. You need write content in the code you added into functions.php file, for example, this is the code for custom tab:

    add_filter( 'woocommerce_product_tabs', 'woo_new_product_tab' );
    function woo_new_product_tab( $tabs ) {
    	
    	// Adds the new tab
    	
    	$tabs['test_tab'] = array(
    		'title' 	=> __( 'New Product Tab', 'woocommerce' ),
    		'priority' 	=> 50,
    		'callback' 	=> 'woo_new_product_tab_content'
    	);
    
    	return $tabs;
    
    }
    function woo_new_product_tab_content() {
    
    	// The new tab content
    
    	echo '<h2>New Product Tab</h2>';
    	echo '<p>Here\'s your new product tab.</p>';
    	
    }

    You can see the code

    echo '<h2>New Product Tab</h2>';
    echo '<p>Here\'s your new product tab.</p>'

    You need write your content instead of “New Product Tab” and “Here’s your new product tab.”

    2. Try to use this code to order tabs:

    add_filter( 'woocommerce_product_tabs', 'woo_reorder_tabs', 98 );
    function woo_reorder_tabs( $tabs ) {
    
    $tabs['description']['priority'] = 5;			
    $tabs['additional_information']['priority'] = 10;	
    $tabs['reviews']['priority'] = 15;			
    return $tabs;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 10:31

    Hello,

    Glad to hear it.

    Let us know if there are any questions.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 10:30

    Hello,

    You shouldn’t worry about those notices. They won’t affect your site at all. We edited Woocommerce files in wp-content/themes/royal/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.
    So you can hide this message or you can fix it by editing the files in wp-content/themes/royal/woocommerce directory and change the version to the current Woocommerce version that you’re using.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 10:21

    Hello,

    “Recent products” widget shows products only after you viewed them, so it shows the products that you have recently seen.
    The same process is related to Chrome browser too. It’s working for you because you have already viewed products. Try to visit single product pages in Firefox and you’ll see the widget will start working after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 10:13

    Hello @shivas-irons,

    You need add this code in custom.css file:

    .page-content {
      margin-top: 0px;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 10:08

    Hello,

    Could you please clarify the issues with more details?
    What problems are you experiencing on your site? How can we replicate them?
    Provide us with wp-admin panel and FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 10:05

    Hello,

    You can upload .gif image for Single Image element, but to make it animated you need set size as “full” in the element settings.
    Please try it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 09:55

    Hello,

    The reason is Visual Composer sets the width 1266px if “Stretch row and content” option is selected, that’s why it’s spread through the whole page. You should disable it for vertical header type.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 09:52

    Hello,

    Please provide us with FTP credentials as well.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 09:33

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 09:32

    Hello,

    Sorry, but there is no option to change order for post categories in Post Grid element.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 09:26

    Hello,

    Take our apologies for this inconvenience. Such variants as Marriage, Street Photo were not included in theme import due to using essential grid visual composer element, which should be imported separately.
    How to create Marriage or Street Photo variants:
    1. Go to Theme Options > Header > select 14 (or 13) type of header
    2. Import Essential Grid as described in our documentation https://www.8theme.com/demo/docs/royal/index.html#!/essential_grid
    3. Go to Pages > Add new. Use visual Composer and add Essential Grid element. Select needed grid. All Page Layout settings (Sidebar, footer, heading) should be disabled. Save page and set it as Front page in Settings > Reading.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 09:24

    Hello,

    Please clarify where you see that message. Show a screenshot of the problem.
    Also you’re using old theme version.
    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 09:22

    Hello,

    1. I’ve added this code in child style.css:

    .fixed-header-area .menu {  float: left;  margin-right: 6%;  width: 100%;}
    .fixed-header-area .collapse, .menu-main-container {
        width: 750px;
    }
    .fixed-header-area .header-logo {
        width: 18%;
    }
    
    .menu > li > a {
        font-family: Open Sans;
        font-size: 15px;
    }

    2. I’ve added this code:

    .fixed-header-area .et-search-trigger.search-dropdown .fa-search {
        background-color: #424242;
    }

    3. This code has been added into child style.css:

    .shopping-cart-widget, .header-type-3.slider-overlap .header .shopping-cart-widget {
        border: 1px solid #DFDFDF;
    }

    4. Add this code in child style.css:

    .menu .nav-sublist-dropdown ul > li > a {
        font-size: 12px;
        color: #767676;
        font-family: Open Sans;
    }

    Write your values.

    5. They are using these values:

    .top-bar a {
        font-size: 11px;
        font-family: Open Sans;
    }

    Change them to your needs.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 08:56

    Hello,

    I’ve added this code in CSS block of VC editor:
    http://storage3.static.itmages.com/i/15/0817/h_1439798128_6119915_de87f12519.png

    Please check your page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 08:45

    Hello,

    You’re using Blanco license key and such plugins aren’t included in Blanco theme. You need enter license key for Royal theme to be able to download those plugins.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 08:38

    Hello,

    Sorry, still the same, we see only .ftpquota file. Please create FTP account for us with full permissions.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 08:36

    Hello,

    Please provide us with FTP and wp-admin panel credentials to check the issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 08:35

    Hello,

    A new version should be released within a week.
    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 08:34

    Hello,

    We didn’t test that plugin so we can’t guarantee it’s compatibility with the theme. Sorry.
    Unfortunately there is no option to upload video for single product pages.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 08:32
    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 08:25

    Hello,

    A new theme release should be produced within a week.
    Meanwhile we recommend to revert back to old Woocommerce version.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 17, 2015 at 08:23

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 12,271 through 12,300 (of 31,382 total)
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