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Product display issue - by chrystalltips

This topic has 13 replies, 3 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

chrystalltips

Participant

August 13, 2015 at 22:22

Hello,

I am currently using chrome and firefox whilst building my site. When i update settings and then refresh pages, my product all align to the left side of the screen.
Is there a fix for this?

Please, contact administrator
for this information.

#79982 Copied Theme version: 2.0 WooCommerce version: 2.4.3

12 Answers

Robert Hall

Support staff

August 14, 2015 at 07:58

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#80029 Copied

chrystalltips

Participant

August 14, 2015 at 11:10

Provided below

Please, contact administrator
for this information.

#80075 Copied

chrystalltips

Participant

August 14, 2015 at 11:52

Port

Please, contact administrator
for this information.

#80079 Copied

Robert Hall

Support staff

August 14, 2015 at 12:23

As I see you have next error “Fatal error: Allowed memory size of 67108864 bytes exhausted”. See screenshot: http://prntscr.com/84ihhy

Ask your host to increase memory_limit to 128MB.

Also please provide us with FTP credentials to root folder.

Regards,
Robert Hall.

#80082 Copied

chrystalltips

Participant

August 14, 2015 at 18:05

More info

Please, contact administrator
for this information.

#80155 Copied

Eva Kemp

Support staff

August 14, 2015 at 18:27

Hello,

You provided us with an empty FTP account. Please give us permissions to view all site files.

Regards,
Eva Kemp.

#80164 Copied

chrystalltips

Participant

August 14, 2015 at 19:09

Permissions changed

#80178 Copied

Eva Kemp

Support staff

August 17, 2015 at 08:38

Hello,

Sorry, still the same, we see only .ftpquota file. Please create FTP account for us with full permissions.

Thank you.

Regards,
Eva Kemp.

#80328 Copied

chrystalltips

Participant

August 19, 2015 at 13:01

More info on issue

Please, contact administrator
for this information.

#80958 Copied

Eva Kemp

Support staff

August 19, 2015 at 14:15

Hello,

Please look at the screenshot what we see when we connect to your server via FTP:
http://storage9.static.itmages.com/i/15/0819/h_1439990044_3557461_1544f324d3.png
There is only one file. So please recreate FTP account and make sure the access is opened for public_html directory.

Thank you.
Regards,
Eva Kemp.

#80972 Copied

chrystalltips

Participant

August 19, 2015 at 15:12

Theme directory

Please, contact administrator
for this information.

#80992 Copied

Eva Kemp

Support staff

August 19, 2015 at 16:08

Hello,

Have you checked the screenshot http://storage9.static.itmages.com/i/15/0819/h_1439990044_3557461_1544f324d3.png ? We don’t have the directory you mentioned. As you can see we’re in the root “/” directory and there is only “.ftpquota” file, because you set “8Theme” directory for us when creating FTP account. Usually it’s created automatically according to the username that you set.
Could you please provide us with cpanel access or ask your hosting provider to create other FTP account with possibility to enter “public_html” directory?

Thank you.
Regards,
Eva Kemp.

#81011 Copied
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