Hello,
Please provide us with correct FTP credentials.
Thank you.
Regards,
Eva Kemp.
Hello,
Please provide us with correct FTP credentials.
Thank you.
Regards,
Eva Kemp.
Hello,
Are there any restrictions on a server?
We still can’t access WP admin panel and FTP credentials are incorrect. Please check them and check what is blocking access on a server.
Regards,
Eva Kemp.
Hello,
Please read how to create Register page:
https://www.8theme.com/demo/docs/royal/#!/4_registration_page
Regards,
Eva Kemp.
Hello,
I’ve just updated your slider and got successful message:
http://storage4.static.itmages.com/i/15/1014/h_1444810756_6717792_c260193070.png
Please try to check again.
Regards,
Eva Kemp.
Hello,
Try to use this code in Theme Options > Custom CSS > Global Custom CSS:
.fixed-header-area .menu {
float: none !important;
}
Regards,
Eva Kemp.
Hello,
Please provide us with wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Hello,
I clicked “Tulips” menu item and mega menu is still working:
http://storage9.static.itmages.com/i/15/1014/h_1444808800_1390407_5d27556381.png
Could you please show a screenshot of the issue?
Regards,
Eva Kemp.
Hello,
The error has been fixed and I’ve edited shortcodes.php file and added your links for the icons.
Please check them.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
Go to Pages > edit your home page and select “Without Sidebar” in “Sidebar Position” field in “Page Layout” box on the right side.
You have to recreate footer as described in the documentation:
https://www.8theme.com/demo/docs/royal/#!/9_footer
Go to Appearance > Widgets and add empty Text widget into “Left Side top bar area”.
Regards,
Eva Kemp.
Hello @porath,
Try to use this code in Theme Options > Custom CSS > Custom CSS for mobile:
.vc_custom_1444757767611 {
margin-top: -45%;
margin-bottom: -50%;
}
Regards,
Eva Kemp.
Hello,
I’ve edited the links in shortcodes.php file. Please check the icons now.
Regards,
Eva Kemp.
Hello,
Please check if the issue persists with default WordPress theme (Twenty Fifteen for example).
Let us know the result.
Thank you.
Regards,
Eva Kemp.
Hello,
Please read in the documentation how to set up Portfolio page:
https://www.8theme.com/demo/docs/royal/#!/6_portfolio
Regards,
Eva Kemp.
Hello,
Glad to hear it.
Have a nice day.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
Go to Appearance > Widgets and add empty Text widget to “Footer Links” area.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Let us know if further assistance is needed.
Regards,
Eva Kemp.
Hello,
The link is correct, but login details are not.
We can’t log in with them.
Please check login credentials.
Thank you.
Regards,
Eva Kemp.
Hello,
There are errors on your site:
http://storage2.static.itmages.com/i/15/1013/h_1444753840_2248261_688d754f43.png
“Internal Server Error” is related to server configuration. You have to contact your hosting provider to investigate this issue.
Thank you.
Regards,
Eva Kemp.
Hello,
Please provide us with FTP and wp-admin panel credentials in Private Content, and specify what font you want to set for body and for which elements in Shop page.
Thank you.
Regards,
Eva Kemp.
Hello,
Sorry, but these settings are related to Revolution Slider plugin and you have to ask their support how to configure it properly http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments .
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
Please open text editor, in Tools section click “Source Code” and you’ll see the code of your text content:
http://storage4.static.itmages.com/i/15/1013/h_1444751743_8363477_c7c711b71f.png
As you can see empty <p> tags are added and they are causing space issue. Try to delete all of them and check Text blocks after that.
Regards,
Eva Kemp.
Hello,
Please take our apologies but this issue is related to Visual Composer authors.
You can try to speed up the site following the suggestions from these articles:
http://codex.wordpress.org/WordPress_Optimization
http://techtage.com/speeding-up-wordpress-sites/
http://www.sparringmind.com/speed-up-wordpress/
https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action
Regards,
Eva Kemp.
Hello,
The credentials are incorrect.
Please check them.
Regards,
Eva Kemp.
Hello,
Please provide us with FTP credentials too.
Thank you.
Regards,
Eva Kemp.
Hello,
Copy the files shortcodes.php and theme-functions.php to your local PC, then reupload them after theme update.
Don’t forget to create back up of your files and database before starting update process!
Regards,
Eva Kemp.
Hello,
The screenshot is removed.
Regards,
Eva Kemp.
Hello,
1. If you want to close all the categories by default you need to edit royal/js/etheme.js file and comment out following line of code
$this.find('>li').first().find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();
4. I’ve updated translation files.
Please clear browser cache and check top cart widget now.
Regards,
Eva Kemp.